Privacy Policy

1. Isingeniso

UFoodfy ("Inkampani", "thina", "yethu", "thina") uzibophezele ekuvikeleni ubumfihlo nokuvikeleka kolwazi lwakho lomuntu siqu. Le Nqubomgomo Yobumfihlo ichaza ukuthi siqoqa, sisebenzisa, sidalula kanjani, sigcina, futhi siyivikela kanjani idatha yakho lapho usebenzisana nenkundla ye-Foodfy, okuhlanganisa newebhusayithi yethu ku-foodfy.ai, izinhlelo zokusebenza zeselula, ama-API, amadeshibhodi omthengisi, amasevisi e-AI, inethiwekhi yokulethwa kwe-drone, nazo zonke izinsiza nezici ezihlobene (ngokuhlangene, "I-Platform").

This Privacy Policy applies to all users of the Platform worldwide, including Customers, Business Partners, Delivery Partners, Territory Partners, Corporate Account administrators and employees, Investors, Influencers, NutriLife users, and visitors. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

I-Foodfy isebenza emazweni angama-250+. Imithetho ethile yokuvikela idatha esebenza kuwe ingase yehluke kuye ngendawo okuyo. Lapho umthetho wendawo unikeza ukuvikeleka okukhulu kunale Nqubomgomo Yobumfihlo, umthetho wendawo uyasebenza. Ukunikezwa kwesifunda okungeziwe kuchazwe kabanzi eSigabeni 16.

2. Isilawuli Sedatha

I-Foodfy isilawuli sedatha esibhekele idatha yakho yomuntu siqu ecutshungulwe nge-Platform, ngaphandle uma kushiwo ngenye indlela. OkweFoodfy for Work (Ama-Akhawunti Ebhizinisi), inhlangano ebhalisayo isebenza njengesilawuli sedatha yedatha yomuntu siqu yesisebenzi, futhi i-Foodfy isebenza njengomcubunguli wedatha egameni labo.

Ngemibuzo emayelana nokuvikelwa kwedatha, ungathintana neSikhulu Esivikela Idatha ku:

I-imeyili: [email protected]
Postal Address: I-Foodfy, Isikhulu Sokuvikela Idatha, sitholakala lapho siceliwe [email protected]

3. Ulwazi Esiluqoqayo

We collect different categories of personal data depending on how you interact with the Platform and which services you use.

3.1 Bonke abasebenzisi

Ulwazi lwe-akhawunti: Igama eligcwele, ikheli le-imeyili, inombolo yocingo, usuku lokuzalwa, isithombe sephrofayela, nephasiwedi ebethelwe.
Idatha Yokuqinisekisa: Ukuqinisekisa kokungena, izimfihlo zokuqinisekisa izinto ezimbili namakhodi okuthola kabusha, amathokheni e-API, nezihlonzi zeseshini.
Idivayisi Nedatha Yobuchwepheshe: Uhlobo lwedivayisi, isistimu yokusebenza nenguqulo, uhlobo lwesiphequluli nenguqulo, ukulungiswa kwesikrini, izihlonzi zedivayisi ezihlukile, ulwazi lwenethiwekhi yeselula, ikheli le-IP, namathokheni esaziso sohlelo lokusebenza (Amathokheni e-Expo).
Usage Data: Pages visited, features used, search queries, click patterns, navigation paths, session duration, timestamps, referring URLs, and interaction events.
Idatha Yendawo: Indawo elinganiselwe ithathwe ekhelini le-IP. Ngemvume yakho ecacile, indawo ye-GPS enembile yokulethwa, ukutholwa kwebhizinisi eliseduze, nezici ezisekelwe endaweni.
Idatha Yokuxhumana: Imilayezo ethunyelwe nge-Platform, ukusebenzelana kosekelo lwekhasimende, impendulo, nezimpendulo zenhlolovo.

3.2 Amakhasimende

Oda Idatha: Izinto ezi-odwe, umlando woku-oda, amakheli okulethwa (okuhlanganisa igama lebhilidi, umgwaqo, indawo yokuhlala, phansi, ikhodi yokungena, neziyalezo zokulethwa), izintandokazi ze-oda, izidingo ezikhethekile zokudla, nomthombo we-oda (iwebhu, uhlelo lokusebenza, ikhiyoski, i-QR, i-WhatsApp, uhlelo lokudla).
Payment Data: Payment method type, billing address, transaction amounts, and transaction history. Full payment card numbers are processed by our PCI DSS-compliant payment processor (Stripe) and are never stored on Foodfy servers.
Incwadi Yekheli: Saved delivery addresses including structured address components, GPS coordinates, Google Place IDs, and formatted addresses.
Okuthandwayo: Amabhizinisi ayintandokazi, izinto ezilondoloziwe, izintandokazi zokudla, izilungiselelo zolimi kanye nohlobo lwemali.
Reviews and Ratings: Product reviews, business ratings, delivery ratings, photos, and comments.

3.3 Abalingani Bebhizinisi

Ulwazi Lwebhizinisi: Igama elisemthethweni lebhizinisi, igama lokuhweba, isizinda esingaphansi kwesinye, isihlonzi sesitolo somphakathi, uhlobo lwebhizinisi (indawo yokudlela, igrosa, ikhemisi, izimbali, ukuthengisa, umphakeli, uhlobo), ikheli lendawo, inombolo yocingo, i-imeyili, ne-URL yewebhusayithi.
Idatha Yezomthetho Nezezimali: Tax identification name and number, legal entity type, banking details for payouts, and business registration documents.
Idatha Yokusebenza: Izinto zemenyu, ikhathalogi yomkhiqizo, amanani, amaleveli e-inventory, amahora okusebenza, izikhathi zokulungiselela, izindawo zokulethwa, nokulungiselelwa kwesevisi.
Idatha Yobudlelwano Bekhasimende: Amaphrofayela e-CRM afaka imvamisa yoku-oda kwekhasimende, ukuchithwa okuphelele, izikolo ze-RFM (Okwakamuva, Imvamisa, Ezemali), isigaba somjikelezo wempilo, isigaba sokwethembeka, isimo sokungena sokumaketha, ulimi oluncanyelwayo, omaka, namanothi.
Idatha Yabasebenzi: Staff member names, roles, employee codes, departments, designations, employment type, contact information, emergency contacts, banking details, identity documents, and HR records when using the People and HR feature.
Third-Party Integrations: I-ID Yendawo ye-Google, isilinganiso se-Google, amaphrofayili enkundla yezokuxhumana (i-WhatsApp, i-Facebook), kanye nedatha eshintshiwe ngamasevisi ahlanganisiwe (isofthiwe ye-accounting, izinkundla zokudiliva).
Idatha ye-Franchise: Inhlangano yebhrendi ye-Franchise, amakhodi esitolo, ukulungiselelwa kwezindawo eziningi, nokuhlaziya kweleveli yomkhiqizo.

3.4 Abalingani Bokudiliva

Ukuqinisekiswa Kobunikazi: Umazisi okhishwe uhulumeni, ilayisense yokushayela, ukubhaliswa kwemoto, kanye nobufakazi bomshwalense.
Real-Time Location: Izixhumanisi ze-GPS zibuyekezwa ngesikhathi sokulethwa okusebenzayo ukuze kulandelelwe i-oda, ukulungiselelwa umzila, nezinjongo zokuphepha.
Performance Data: Inombolo yama-oda aqediwe, ama-oda anqatshiwe, izikhathi zokulethwa, izilinganiso ezitholiwe, nomlando wezinzuzo.
I-Drone Delivery Data: Kozakwethu bokulethwa abanekhono le-drone: isimo samandla e-drone, uhlobo lomgijimi, izibalo zokulethwa, isabelo se-DronePort, kanye namalogi okusebenza e-drone.

3.5 Territory Partners

Izindawo Eziphethwe: Ileveli yendawo eyabelwe (Isifunda, Izwe, Isifunda, Idolobhakazi, Indawo), izihlonzi zendawo, nobubanzi bendawo.
Amamethrikhi okusebenza: Izilinganiso zokungena kwebhizinisi, imali engenayo etholiwe, izikolo zokwaneliseka kozakwethu, namamethrikhi okukhula kwendawo.
Idatha Yohlelo Lokusebenza: Territory applicant profile information submitted during the application and onboarding process.

3.6 Abasebenzisi Be-Akhawunti Yebhizinisi (I-Foodfy for Work)

Organization Data: Igama elisemthethweni lenkampani, uhlobo lwebhizinisi elisemthethweni, inombolo yelayisensi yokuhweba, inombolo yentela, ikheli elibhalisiwe, imininingwane yokuxhumana ekhokhayo, kanye nelogo.
Idatha Yabasebenzi: Igama lesisebenzi, i-imeyili, indima (umlawuli/umphathi/isisebenzi), umnyango, isikhungo sezindleko, inombolo yesithenjwa yesisebenzi, ibhalansi yesikhwama semali, umlando wokwenziwe wesikhwama semali, nesimo sokuqashwa.

3.7 Abatshalizimali

Iphrofayela Yomtshalizimali: Isimo sokugunyazwa, izintandokazi zokutshalwa kwezimali, imibhalo yokuqinisekisa ubuwena, nomlando wokuxhumana.
Umsebenzi Wokutshalwa Kwezimali: Izintshisekelo zokutshalwa kwezimali, ukubamba iqhaza kwezivumelwano, amanani okutshalwa kwezimali, nemibhalo ehlobene.

3.8 Abasebenzisi beNutriLife

I-NutriLife iqoqa idatha ebucayi yezempilo ne-biometric. Bheka Isigaba 9 ukuze uthole ulwazi oluningiliziwe.

3.9 Ulwazi oluvela ezinkampanini zangaphandle

Social media platforms when you sign in using social login (Google, Facebook, Apple).
Payment processors and financial institutions for transaction verification and fraud prevention.
Public business directories and government registries for business verification and directory building.
Vula amaqiniso okudla nezinye izizindalwazi zokudla okunomsoco ukuze uthole idatha yokondleka komkhiqizo.
Third-party delivery platforms (Uber Eats, Deliveroo, Talabat, Keeta, Careem) for integrated order management.
I-Google Maps and Places API yendawo, imephu, kanye nedatha yekheli.
Ozakwethu bezibalo nabakhangisayo bokuhlaziywa kwethrafikhi yewebhusayithi kanye nesilinganiso somkhankaso.

4. Isisekelo Sezomthetho Sokucubungula

We process your personal data on the following legal bases, as applicable under the General Data Protection Regulation (GDPR) and similar frameworks:

Performance of Contract: Processing necessary to fulfill our contractual obligations to you, including account creation, order processing, payment handling, delivery coordination, and provision of Platform features you have subscribed to or requested.
Imvume: Processing based on your freely given, specific, informed, and unambiguous consent. This applies to: precise GPS location tracking, NutriLife health and biometric data collection (special category data), marketing communications and promotional emails, non-essential cookies and tracking technologies, and AI-powered photo analysis of meals.
Inzalo Esemthethweni: Processing necessary for our legitimate business interests, provided these interests are not overridden by your fundamental rights and freedoms. This includes: Platform security and fraud prevention, analytics and service improvement, personalized search results and recommendations (non-AI profiling), customer support and communication, and enforcement of our Terms of Service.
Isibopho Sezomthetho: Processing necessary to comply with applicable legal requirements, including tax and accounting regulations, anti-money laundering (AML) and know-your-customer (KYC) requirements, food safety and public health regulations, data retention mandated by law, and responses to lawful government or regulatory requests.
Vital Interest: Ezimweni ezingavamile, ukucubungula kuyadingeka ukuze kuvikelwe izithakazelo ezibalulekile zothile, njengezimo eziphuthumayo ezifaka ukudla okungakuphathi kahle, izigameko zokuphepha, noma izimo eziphuthumayo zezempilo zomphakathi.

5. Indlela Esilusebenzisa Ngayo Ulwazi Lwakho

We use the personal data we collect for the following purposes:

5.1 Imisebenzi Yengxenyekazi Eyinhloko

Provide, maintain, operate, and improve the Platform and all its features and services.
Process and fulfill orders, payments, refunds, and deliveries.
Dala, qinisekisa, futhi uphathe ama-akhawunti abasebenzisi kuzo zonke izinhlobo zabasebenzisi.
Nika amandla ukulandelela i-oda ngesikhathi sangempela, ukuhlanganiswa kokulethwa, nokuthunyelwa komshayeli/i-drone.
Process Business Partner payouts and financial reconciliation.
Phatha okubhaliselwe kwe-Foodfy Gold, izinzuzo, kanye nenkokhelo.
Sebenzisa i-Foodfy for Work wallets yenkampani, ukwaba, nokulandelela izindleko.

5.2 Ukuxhumana

Send transactional communications including order confirmations, delivery updates, payment receipts, and account notifications.
Provide customer support and respond to inquiries through all channels (email, in-app, WhatsApp, SMS).
With your consent, send promotional communications, marketing offers, and personalized recommendations.

5.3 Ukwenza kube ngokwakho kanye ne-AI

Personalize your experience through AI-powered search results, business recommendations, and product suggestions.
Provide Business Partners with AI-powered tools including menu optimization, demand forecasting, automated marketing content generation, and customer analytics.
Power NutriLife features including AI meal photo analysis, nutritional calculation, and personalized dietary guidance.
Nika amandla ama-chatbots e-AI kanye nokwesekwa kwamakhasimende okuzenzakalelayo.

5.4 Ukuphepha, Ukuphepha, kanye Nokuhambisana

Thola, phenya, futhi uvimbele ukukhwabanisa, ukuhlukumeza, ukufinyelela okungagunyaziwe, neminye imisebenzi engekho emthethweni noma eyingozi.
Verify the identity of Business Partners, Delivery Partners, Territory Partners, and Investors.
Ukuthobelana nezibopho zomthetho ezisebenzayo, izimfuneko zentela, kanye nemiyalelo yokulawula.
Sebenzisa Imigomo yethu Yesevisi nezinye izivumelwano.

5.5 Izibalo kanye Nokuthuthukisa

Yenza izibalo ezihlanganisiwe nezingaziwa ukuze uqonde amaphethini okusetshenziswa futhi uthuthukise izici ze-Platform.
Perform A/B testing and user experience research.
Train and improve AI and machine learning models using anonymized and aggregated data.
Khiqiza imibiko yezobunhloli bebhizinisi kanye nemininingwane yemakethe.

6. Indlela Esabelana Ngayo Ngolwazi Lwakho

We share your personal data only as necessary to operate the Platform and provide our services. We do not sell your personal data to third parties.

6.1 Nabanye Abasebenzisi Benkundla

Abalingani Bebhizinisi: When you place an order, we share your name, delivery address, phone number, and order details with the relevant Business Partner to fulfill your order. Business Partners on Foodfy retain full ownership of their customer data and can export it at any time.
Ozakwethu Bokulethwa: We share your delivery address, order pickup location, and necessary contact information with Delivery Partners to complete deliveries. Delivery Partner access to your data is limited to what is necessary for the current delivery.
Amakhasimende: Ulwazi lweBusiness Partner (igama, ikheli, izilinganiso, imenyu, amahora okusebenza) luboniswa esidlangalaleni ku-Platform ukuze kunikwe amandla ukutholakala noku-oda.

6.2 Nabahlinzeki Bezinsizakalo

We engage trusted third-party service providers who process data on our behalf under strict data processing agreements:

Stripe: Payment processing, subscription billing, and fraud detection.
I-Cloudflare: Ukulethwa kokuqukethwe, ukuvikelwa kwe-DDoS, kanye ne-firewall yohlelo lokusebenza lwewebhu.
I-Anthropic ne-OpenAI: I-AI kanye nemodeli yokufunda yomshini okucatshangwayo kuzici ze-Platform AI. Idatha ethunyelwe kubahlinzeki be-AI icutshungulwa ngaphansi kwemigomo yokucubungula idatha yebhizinisi futhi ayisetshenziselwa ukuqeqesha amamodeli abo ajwayelekile.
I-Deepgram: Speech-to-text processing for voice-enabled features.
Twilio: SMS delivery and voice communication services.
Google: I-Maps, Places API, izibalo, namasevisi okukhangisa.
I-Meta: Ukuphathwa komkhankaso wokukhangisa nokulandelela ukuguqulwa.
Abahlinzeki Bengqalasizinda Yefu: Server hosting, data storage, and computing services.

6.3 Ngezinkundla Zokudiliva Ezivela eceleni

When Business Partners use delivery platform integrations (Uber Eats, Deliveroo, Talabat, Keeta, Careem, and others), order data and necessary operational information is exchanged between the Platform and these third-party services to enable cross-platform order management. This sharing is initiated by the Business Partner and governed by the terms of each delivery platform.

6.4 Ngokudidiyelwa kwe-Accounting

When Business Partners connect accounting software (Xero, QuickBooks), financial transaction data, invoices, and business records are synchronized as configured by the Business Partner.

6.5 Ngezinjongo Zomthetho Nezokulawula

When required by applicable law, regulation, legal process, subpoena, court order, or enforceable governmental request.
To enforce our Terms of Service and other agreements.
To protect the rights, property, safety, or security of Foodfy, our Users, or the public.
To detect, prevent, or address fraud, security, or technical issues.

6.6 Ukudluliselwa Kwebhizinisi

Mayelana nokuhlanganiswa, ukutholwa, ukuhlelwa kabusha, ukuqothuka, ukuthengiswa kwempahla, noma umsebenzi ofanayo webhizinisi, idatha yakho yomuntu siqu ingase idluliselwe ebhizinisini elizuzayo. Sizokunikeza isaziso ngaphambi kokuthi idatha yakho yomuntu siqu ibe ngaphansi kwenqubomgomo yobumfihlo ehlukile.

6.7 Ngemvume Yakho

We may share your information for purposes not described in this Privacy Policy with your explicit consent.

7. Ukugcinwa Kwedatha

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, provide our services, and comply with legal obligations. Specific retention periods include:

Idatha Ye-akhawunti Esebenzayo: Retained for the duration of your account plus 30 days after account deletion request to allow for recovery.
I-oda kanye namarekhodi okwenziwa: Retained for a minimum of 7 years to comply with tax, accounting, and financial regulations in applicable jurisdictions.
Payment Records: Retained as required by PCI DSS standards and financial regulations, typically 7 years.
Idatha Yozakwethu Bebhizinisi: Retained for the duration of the business relationship plus the legally required retention period for business records.
Idatha ye-NutriLife Health: Retained while your NutriLife profile is active. Upon deletion request, health data is permanently deleted within 30 days, except where retention is required by law.
I-Foodfy Gold Subscription Data: Retained for the duration of the subscription plus 3 years for billing dispute resolution.
Idatha Yezisebenzi Ze-akhawunti Yebhizinisi: Retained for the duration of the employee enrollment plus 1 year after removal from the Corporate Account.
Izingodo Zokuxhumana: Ukusebenzisana kosekelo lwekhasimende kugcinwe iminyaka emi-3 ukuze kuqinisekiswe ikhwalithi nokuxazululwa kwezingxabano.
Idatha Yezibalo: Idatha yezibalo ehlanganisiwe nengaziwa muntu ingase igcinwe unomphela njengoba ingabahlonzi abantu ngabanye.

When personal data is no longer needed and no legal obligation requires its retention, we securely delete or irreversibly anonymize it using industry-standard methods.

8. I-AI kanye Nokwenza Izinqumo Okuzenzakalelayo

I-Foodfy isebenzisa ubuhlakani bokwenziwa kanye nokucubungula okuzenzakalelayo kuzo zonke izici eziningi zePlatform. Sizibophezele obala mayelana nendlela lobu buchwepheshe bucubungula ngayo idatha yakho.

8.1 Isebenza kanjani i-AI Idatha Yakho

Personalized Recommendations: Amamodeli e-AI ahlaziya umlando we-oda lakho, indlela ophequlula ngayo, indawo, nokuncamelayo ukuncoma amabhizinisi, imikhiqizo, nokunikezwayo. Lokhu kucutshungulwa kususelwe kuntshisekelo esemthethweni.
Search Ranking: Search results are ranked using algorithms that consider relevance, distance, popularity, ratings, and personalization signals.
Isidingo Isibikezelo: Kozakwethu Bebhizinisi, i-AI ihlaziya idatha yoku-oda yomlando, amaphethini esizini, imicimbi yasendaweni, nedatha yesimo sezulu ukuze ibikezele isidingo. Lokhu kusebenzisa idatha yebhizinisi ehlanganisiwe.
Ukuthuthukisa Imenyu: I-AI iphakamisa ukulungiswa kwamanani entengo nokuguqulwa kwemenyu ngokusekelwe kudatha yokuthengisa, ukuhlaziya izimbangi, kanye nokuthandwa ngamakhasimende. Izinqumo zokugcina zihlala zenziwe nguBusiness Partner.
Ukutholwa Kokukhwabanisa: Amasistimu azenzakalelayo ahlaziya amaphethini okwenziwayo, ulwazi lwedivayisi, namasignali okuziphatha ukuze kuhlonzwe umsebenzi ongase ube nokukhwabanisa. Okwenziwayo okuhlatshwe umkhosi kungase kubuyekezwe abahlaziyi abangabantu.
I-NutriLife AI: I-AI ihlaziya izithombe zokudla ukuze ilinganisele okuqukethwe okunomsoco futhi ikhiqize izincomo eziqondene nawe zokudla ngokusekelwe kuphrofayela yakho yezempilo. Bheka Isigaba 9 ukuze uthole imininingwane.
Ukumaketha Okuzenzakalelayo: I-AI ikhiqiza okuqukethwe kokumaketha, imikhankaso ye-imeyili, neminikelo yokuphromotha yeBusiness Partners ngokusekelwe ekuhlukaniseni kwamakhasimende nedatha yokuziphatha.

8.2 Amalungelo Akho Mayelana Nezinqumo Ezizenzekelayo

Under applicable law (including GDPR Article 22), you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. Where such automated decisions are made:

You have the right to obtain human intervention and review of the decision.
You have the right to express your point of view and contest the decision.
You may request an explanation of the logic involved in the automated decision.

To exercise these rights, contact us at [email protected].

8.3 Ukuvikela Idatha ye-AI

Idatha ethunyelwe kubahlinzeki be-AI benkampani yangaphandle (i-Anthropic, i-OpenAI) icutshungulwa ngaphansi kwezivumelwano zokucubungula idatha yebhizinisi. Idatha yakho ayisetshenziselwa ukuqeqesha amamodeli e-AI enhloso yawo evamile.
Ukuqeqeshwa kwemodeli ye-AI okwenziwa yi-Foodfy kusebenzisa idatha engaziwa nehlanganisiwe engabahlonzi abasebenzisi ngabanye.
Okuphumayo kwe-AI kuyinto engenzeka futhi yethulwa njengeziphakamiso noma izilinganiso, hhayi izinqumo eziqondile.

9. Idatha Yezempilo kanye ne-Biometric (NutriLife)

I-NutriLife icubungula idatha ebucayi ehlobene nezempilo kanye ne-biometric edinga ukuvikelwa okukhethekile ngaphansi kwemithetho yobumfihlo esebenzayo. Lesi sigaba sinikeza ulwazi oluningiliziwe mayelana nendlela esiphatha ngayo le datha.

9.1 Izigaba Zedatha Yezempilo Eqoqiwe

With your explicit consent, NutriLife may collect and process the following categories of health data:

Physical Measurements: Isisindo somzimba, ubude, iphesenti lamafutha omzimba, ukuzungeza okhalweni, ukuzungeza kwe-hip, ne-body mass index (BMI).
Vital Signs: Izinga likashukela wegazi, ukufundwa komfutho wegazi, nokushaya kwenhliziyo.
Izinkomba Zendlela Yokuphila: Sleep duration, hydration levels, daily step count, energy levels, stress levels, mood, and digestive health indicators.
Ulwazi Lokudla: Ukufakwa kwedayari yokudla, izithombe zokudla, ikhalori kanye nokudla okunama-macronutrient (amaprotheni, ama-carbohydrate, amafutha, i-fibre, ushukela, i-sodium), ukudla okunomsoco (amavithamini A kuya ku-B12, i-calcium, i-iron, i-potassium, nokunye), uhlobo lokudla, kanye nokungezwani nokudla.
Iphrofayela Yezempilo: Idethi yokuzalwa, ubulili, ileveli yomsebenzi, imigomo yezempilo (ukuncipha kwesisindo, ukuzuza, ukunakekelwa), isisindo esiqondiwe, izimo zezokwelapha, ukusetshenziswa kwezithako, ukukhulelwa noma isimo sokuncelisa.
Idatha yokuhlaziywa kwe-AI: Izithombe zokudla ezihlaziywe yi-AI, izikolo zokuzethemba, nezilinganiso zokudla okunomsoco ezakhiwe nge-AI.

9.2 Isisekelo Sezomthetho Nemvume

Idatha yezempilo neye-biometric ihlukaniswa njengedatha yesigaba esikhethekile ngaphansi kwe-GDPR (I-athikili 9) nemithetho efanayo emhlabeni wonke. Sicubungula le datha ngokukhethekile ngesisekelo semvume yakho ecacile, oyinikezayo ngesikhathi sokugibela i-NutriLife. Ungahoxisa imvume yakho noma nini ngokukhubaza i-NutriLife kuzilungiselelo ze-akhawunti yakho, okuzoholela ekususweni kwedatha yakho yezempilo zingakapheli izinsuku ezingu-30.

9.3 Umkhawulo Wenhloso

Your NutriLife health data is used strictly for the following purposes:

Kubalwa isilinganiso sakho se-basal metabolic (BMR), isamba sezindleko zansuku zonke zamandla (TDEE), kanye nokuhlosiwe kwekhalori okuqondene nawe kanye ne-macronutrient.
Tracking your food diary entries and nutritional intake over time.
Providing AI-powered dietary suggestions and meal plan recommendations.
Ibonisa amathrendi ezempilo kanye nenqubekela phambili ekufezeni imigomo yakho eshiwo.

9.4 Ukuvikelwa Kwedatha Okuqinile

Idatha yezempilo ye-NutriLife ibethelwe lapho uphumule futhi isendleleni kusetshenziswa ukubethela kwe-AES-256 ne-TLS 1.3.
Idatha yezempilo igcinwa ngokuhlukile kudatha ye-Platform evamile ngezilawuli zokufinyelela ezengeziwe.
Idatha yezempilo ye-NutriLife AYIKWABELWA nezinkampani zomshwalense, abaqashi, abakhangisi, nanoma iyiphi inkampani yangaphandle ngezinjongo ezingahlobene nokuhlinzeka ngesevisi ye-NutriLife.
Idatha yezempilo AYIZE isetshenziselwe ukukhomba ukukhangisa noma ithengiswe ezinkampanini zangaphandle.
Ukufinyelela kudatha yezempilo ngaphakathi kwe-Foodfy kukhawulelwe kubasebenzi ababalulekile nezinhlelo ngokwesidingo esiqinile sokwazi.

10. I-Foodfy Gold Subscription Data

When you subscribe to Foodfy Gold, we process additional data related to your membership:

Subscription Data: Plan type, subscription status (active, trial, paused, cancelled, expired), start and end dates, trial period dates, and renewal dates.
Payment Data: Stripe customer ID, Stripe subscription ID, payment method (last four digits and card type only), and billing history. Full card details are stored exclusively by Stripe.
Ukusetshenziswa kwenzuzo: Total orders placed with Gold benefits, delivery savings, discount savings, total calculated savings, and benefit redemption logs.

This data is processed to manage your subscription, apply benefits to eligible orders, calculate your savings, and provide you with subscription management features. Legal basis: performance of contract.

11. I-Akhawunti Yebhizinisi kanye Nemininingwane Yabasebenzi

KuFoodfy for Work (Ama-Akhawunti Ebhizinisi), izibopho zokucubungula idatha ziyabiwa:

11.1 Ubudlelwano Bomlawuli Wedatha

The enrolling organization (employer) acts as the data controller for employee personal data provided through the Corporate Account. Foodfy acts as a data processor, processing employee data solely as instructed by the employer and in accordance with the Foodfy for Work Data Processing Agreement.

11.2 Idatha Eqoqiwe

Igama lesisebenzi, ikheli le-imeyili, kanye nendima ku-Akhawunti Yebhizinisi (umlawuli, umphathi, umsebenzi).
Umnyango, isikhungo sezindleko, nenombolo yereferensi yesisebenzi njengoba kuhlinzekwe umqashi.
Wallet balance, credit history, spending history, and refund records.
Umlando we-oda owenziwe kusetshenziswa isikhwama semali sebhizinisi, okuhlanganisa izinto ezi-odwe namanani.

11.3 Izibopho Zomqashi

Abaqashi banesibopho: (a) sokuba nesisekelo esisemthethweni sokwabelana ngedatha yesisebenzi ne-Foodfy; (b) ukwazisa abasebenzi mayelana nokucutshungulwa kwedatha nge-Platform; (c) ukuphendula izicelo zamalungelo edatha yesisebenzi ezihlobene nedatha elawulwa umqashi; kanye (d) nokuqinisekisa ukuthotshelwa kwemithetho esebenzayo yokuqashwa nokuvikela idatha.

12. Idatha Yokusebenza Yokulethwa Kwe-Drone

When drone delivery services are used, the following additional data is processed:

Route and GPS Data: Izindlela zendiza ye-Drone, amaphuzu okudlulisela ezindaweni nge-DronePort, izixhumanisi ze-GPS zokulethwa, kanye nezikhathi zokufika ezilinganiselwe.
Ukulethwa kwedatha kazakwethu: Kozakwethu bokulethwa abanekhono le-drone: indawo yesikhathi sangempela phakathi nokulethwa okusebenzayo, izibalo zokulethwa, namalogi okusebenza.
Idatha ye-DronePort: Amamethrikhi okusetshenziswa kwe-DronePort, amashejuli okulungisa, nesimo sokusebenza.
Idatha Yokulethwa Kwekhasimende: Precise delivery coordinates required for safe and accurate drone landing, which may be more precise than standard address-based delivery.

Idatha yokulethwa kwe-drone icutshungulwa ngesisekelo esisemthethweni sokusebenza kwenkontileka futhi, lapho kufanele, intshisekelo esemthethweni ekugcineni imisebenzi yokulethwa ephephile nephumelelayo. Idatha yendawo yesikhathi sangempela ye-Delivery Partners icutshungulwa kuphela phakathi nokulethwa okusebenzayo.

13. Ukuphepha Kwedatha

I-Foodfy isebenzisa izinyathelo eziphelele, ezihola phambili embonini zobuchwepheshe nezenhlangano ukuvikela idatha yakho yomuntu siqu:

13.1 Ukuvikela Ubuchwepheshe

Ukubethelwa kwayo yonke idatha ekuhambeni kusetshenziswa i-TLS 1.2+ (i-HTTPS isetshenziswa kuzo zonke izindawo zokugcina ze-Platform).
Ukubethela kwedatha ebucayi lapho uphumule kusetshenziswa ukubethela kwe-AES-256.
Web application firewall (WAF) and DDoS protection powered by Cloudflare.
Inethiwekhi yokulethwa kokuqukethwe (CDN) ene-caching enqenqemeni yokusebenza nokuphepha.
PCI DSS-compliant payment processing through Stripe, with no storage of full card numbers on Foodfy servers.
Two-factor authentication (2FA) available for all accounts and mandatory for privileged accounts.
Ukuqinisekiswa kwe-API kusetshenziswa amathokheni avikelekile anomkhawulo wesilinganiso nokutholwa kokuhlukumeza.
Regular automated vulnerability scanning and penetration testing.

13.2 Ukuvikela Inhlangano

Role-based access controls ensuring employees can only access data necessary for their function.
Ukwakhiwa kwedatha yabaqashi abaningi ngokwabelana kwesizindalwazi okuqondene nezwe elithile, okuqinisekisa ukuthi idatha evela ezindaweni ezahlukene ihlukaniswa ngokunengqondo.
Izivumelwano zokucubungula idatha nabo bonke abahlinzeki besevisi abavela eceleni.
Regular security awareness training for all personnel with access to personal data.
Izinqubo zokuphendula ngesigameko kanye nethimba lezokuphepha elizinikele.
Izinqubo zokunciphisa idatha: siqoqa kuphela idatha edingekayo ngenjongo eshiwo.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage all users to take steps to protect their own accounts, including using strong, unique passwords and enabling two-factor authentication.

14. Ukudluliswa Kwedatha Yamazwe Ngamazwe

I-Foodfy isebenza emazweni angama-250+ ngengqalasizinda yayo yomhlaba wonke kanye nenethiwekhi ye-Territory Partner. Idatha yakho yomuntu siqu ingase idluliselwe futhi icutshungulwe kwamanye amazwe ngaphandle kwezwe ohlala kulo. Uma sidlulisela idatha yomuntu siqu kwamanye amazwe, sisebenzisa izivikelo ezifanele ukuqinisekisa ukuthi idatha yakho ihlala ivikelekile:

Standard Contractual Clauses (SCCs): Ukudluliselwa kusuka ku-EEA/UK kuya emazweni ngaphandle kwesinqumo sokufaneleka, sisebenzisa Izigatshana Zezinkontileka Ezijwayelekile ezigunyazwe yi-European Commission.
Izivumelwano Zokucubungula Idatha: Bonke abahlinzeki besevisi benkampani yangaphandle abacubungula idatha yomuntu siqu egameni lethu baboshwe izivumelwano zokucubungula idatha ezibanzi ezihlanganisa izibopho zokuvikela idatha, izimfuneko zokuphepha, nezivikelo zokudlulisa imingcele.
Ukwabiwa Kwedatha Ecaciswe Izwe: Our multi-tenant architecture uses country-specific database shards, which means operational data is stored and processed within or near the geographic region of the relevant Territory, minimizing cross-border transfers for day-to-day operations.
Izinqumo Zokwenela: Where available, we rely on adequacy decisions issued by relevant regulatory authorities.
Transfer Impact Assessments: We conduct transfer impact assessments for data transfers to countries without adequate data protection frameworks.

15. Amalungelo Akho Obumfihlo

Kuya ngendawo okuyo, unamalungelo ahlukahlukene mayelana nedatha yakho yomuntu siqu. UFoodfy uzibophezele ekuhlonipheni la malungelo kubo bonke abasebenzisi emhlabeni jikelele:

15.1 Amalungelo Wonke

Regardless of your location, all Foodfy users may:

Ukufinyelela: Request a copy of the personal data we hold about you in a structured, commonly used, machine-readable format.
Ukulungisa: Request correction of inaccurate, incomplete, or outdated personal data. You can update most information directly through your account settings.
Ukususwa: Request deletion of your personal data, subject to legitimate retention requirements (legal obligations, dispute resolution, fraud prevention).
Restriction: Request that we restrict the processing of your personal data in certain circumstances.
Ukuphikisa: Inqaba ukucutshungulwa kwedatha yakho yomuntu siqu ngezinjongo zokuthengisa eziqondile. Sizothobela zonke izicelo zokuphuma ngokushesha.
Withdrawal of Consent: Where processing is based on consent, withdraw your consent at any time without affecting the lawfulness of prior processing.
Ukususwa kwe-akhawunti: Request complete deletion of your account and associated personal data. Account deletion requests are processed within 30 days.

15.2 Ungawasebenzisa Kanjani Amalungelo Akho

You may exercise your rights by:

Ukufinyelela izilungiselelo ze-akhawunti yakho ngokuphathwa kwedatha yokuzisiza, izinguquko ezithandwayo, nokususwa kwe-akhawunti.
Sithumela i-imeyili Isikhulu Sokuvikela Idatha [email protected] nesicelo sakho.
Ithumela i-imeyili [email protected] ngemibuzo evamile yobumfihlo.

We will verify your identity before processing requests and respond within the timeframe required by applicable law (typically 30 days, extendable by an additional 60 days for complex requests with prior notification to you).

16. Amalungelo Obumfihlo Besifunda

The following supplemental provisions apply based on your location and the applicable data protection law:

16.1 I-European Economic Area ne-United Kingdom (GDPR / UK GDPR)

Uma utholakala e-EEA noma e-UK, unamalungelo engeziwe alandelayo ngaphansi kwe-General Data Protection Regulation:

Ukuphatheka kwedatha: Receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller.
Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection supervisory authority. A list of EEA supervisory authorities is available at ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
Ukwenza Izinqumo Okuzenzakalelayo: Right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects (GDPR Article 22). See Section 8.2.
Isikhulu Sokuvikelwa Kwedatha: Our DPO can be reached at [email protected] for any GDPR-related inquiries.

16.2 California, United States (CCPA / CPRA)

Uma uyisakhamuzi sase-California, unamalungelo alandelayo ngaphansi kwe-California Consumer Privacy Act (njengoba uchitshiyelwe uMthetho Wamalungelo Obumfihlo wase-California):

Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected, the sources of collection, the business purpose for collecting, and the categories of third parties with whom we share it.
Right to Delete: Request deletion of your personal information, subject to statutory exceptions.
Right to Correct: Request correction of inaccurate personal information.
Right to Opt Out of Sale or Sharing: I-Foodfy ayithengisi imininingwane yakho yomuntu siqu. Asabelani ngolwazi lomuntu siqu lokukhangisa kokuziphatha okuphambene nengqikithi ngaphandle kwemvume yakho.
Right to Limit Use of Sensitive Personal Information: Request limitation of the use and disclosure of sensitive personal information to what is necessary for the purposes specified.
Ukungacwasi: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

Ezinyangeni eziyi-12 ezandulele, asizange sithengise ulwazi lomuntu siqu njengoba kuchazwe yi-CCPA/CPRA.

16.3 Brazil (LGPD)

Uma utholakala e-Brazil, unamalungelo ngaphansi kwe-Lei Geral de Protecao de Dados (LGPD), okuhlanganisa nelungelo: lokuqinisekisa ukucutshungulwa, ukufinyelela, ukulungisa, ukungaziwa, ukuphatheka, ukususwa kwedatha ecutshungulwe ngemvume, ulwazi mayelana nokwabelana, kanye nelungelo lokufaka isicelo ku-Autoridade Nacional de Protecao de Dados (ANPD).

16.4 I-Asia-Pacific (PDPA kanye Nemithetho Elinganayo)

Uma utholakala ezindaweni ezineMithetho Yokuvikela Idatha yomuntu siqu noma umthetho ofanayo (okuhlanganisa i-Singapore, iThailand, namanye amazwe ase-Asia-Pacific), unamalungelo okufinyelela, ukulungisa, ukususa, ukukhawulelwa, kanye nokuphatheka kwedatha yakho yomuntu siqu njengoba kunikelwe umthetho wendawo osebenzayo. Sicubungula idatha yakho ngokuthobela izimfuneko ezisebenzayo ze-PDPA, okuhlanganisa nokuthola imvume lapho kudingeka khona kanye nokunikeza isaziso esisobala semisebenzi yokucubungula idatha.

16.5 Middle East naseNyakatho Afrika

Kubasebenzisi abase-UAE, Saudi Arabia, nakwezinye izindawo ze-MENA, sithobela imithetho esebenzayo yokuvikela idatha okuhlanganisa i-UAE Federal Decree-Law on Personal Data Protection, Umthetho Wokuvikelwa Kwedatha Yabantu base-Saudi Arabia, nezinhlaka zesifunda ezifanayo. Lokhu kubandakanya izimfuneko zokwenza idatha yendawo lapho kufanele khona.

16.6 Ezinye izindawo

U-Foodfy uzibophezele ekuthobeleni imithetho yokuvikela idatha kuzo zonke izindawo lapho sisebenza khona. Uma indawo yakho inezidingo ezithile zokuvikela idatha ezingabaliwe ngenhla, sicela uxhumane [email protected] ukuze uthole ulwazi mayelana nendlela esiwavikela ngayo amalungelo akho ngaphansi komthetho wendawo yakho.

17. Isaziso Sokuphulwa Kwedatha

Esimeni sokuphulwa kwedatha yomuntu siqu okubeka engcupheni amalungelo nenkululeko yakho, uFoodfy uzo:

Yazisa isiphathimandla sokuqondisa esifanelekile kungakapheli amahora angama-72 wazi ngokwephulwa komthetho, njengoba kudingwa i-Athikili 33 ye-GDPR kanye nezinhlinzeko ezifanayo kwezinye izindawo.
Yazisa abantu abathintekile ngaphandle kokubambezeleka okungadingekile lapho ukwephulwa kwemithetho kungase kubangele engcupheni enkulu yamalungelo nenkululeko yabo, njengoba kudingwa i-Athikili 34 ye-GDPR kanye nemibandela efanayo.
Provide details of the nature of the breach, the categories and approximate number of data subjects and records affected, the likely consequences, and the measures taken or proposed to address the breach and mitigate its effects.
Bhala phansi konke ukwephulwa kwedatha yomuntu siqu, okuhlanganisa amaqiniso, imiphumela, nezinyathelo zokulungisa ezithathiwe, ngokuvumelana nerejista yethu yokwephulwa kwemithetho yangaphakathi.

Uma ukholelwa ukuthi idatha yakho isengozini, sicela uthinte ngokushesha [email protected].

18. Izingane kanye nabancane

The Platform is not intended for use by individuals under the age of 18, or the age of digital consent in their jurisdiction (which may be lower, such as 16 in most EEA countries or 13 in the United States under COPPA). We do not knowingly collect personal information from children below the applicable age threshold.

Uma sazi ukuthi siqoqe idatha yomuntu siqu enganeni engaphansi komkhawulo osebenzayo weminyaka yobudala ngaphandle kwemvume yabazali noma yomnakekeli, sizothatha izinyathelo ezisheshayo zokususa lolo lwazi kumasistimu ethu. Uma ukholwa ukuthi siqoqe imininingwane enganeni, sicela usithinte ngokushesha [email protected].

19. Izixhumanisi Nezinsizakalo Zenkampani Yangaphandle

The Platform may contain links to third-party websites, applications, and services. This Privacy Policy does not apply to any third-party services, and Foodfy is not responsible for the privacy practices, content, or security of any third party. This includes Business Partner websites built using the Foodfy Website Builder, which may contain additional third-party integrations selected by the Business Partner.

We encourage you to review the privacy policy of every third-party service you interact with.

20. Izinguquko kule Nqubomgomo Yobumfihlo

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes:

We will update the "Last updated" date at the top of this page.
We will provide prominent notice on the Platform.
Ukuze uthole izinguquko ezibonakalayo ezithinta kakhulu indlela esicubungula ngayo idatha yakho, sizokwazisa nge-imeyili okungenani izinsuku ezingu-30 ngaphambi kokuba izinguquko ziqale ukusebenza.
Where required by law, we will obtain your consent to material changes in data processing practices.

Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

21. Xhumana nathi

Uma unemibuzo, ukukhathazeka, noma izicelo mayelana nale Nqubomgomo Yobumfihlo, idatha yakho yomuntu siqu, noma izinqubo zethu zokuvikela idatha, sicela usithinte ngokusebenzisa iziteshi ezilandelayo:

Isikhulu Sokuvikelwa Kwedatha: [email protected]
Privacy Inquiries: [email protected]
Security Issues: [email protected]
Ukusekela Okujwayelekile: [email protected]
Iwebhusayithi: foodfy.ai

We are committed to resolving any complaints about our collection or use of your personal data. If you have a complaint, please contact us first. If we are unable to resolve your concern, you have the right to lodge a complaint with your local data protection supervisory authority.