Privacy Policy

1. Xingheniso

Foodfy ("Khamphani", "hina", "ya hina", "hina") yi tiyimiserile ku sirhelela vuhlayiseki na vuhlayiseki bya vuxokoxoko bya wena bya munhu hi xiyexe. Pholisi leyi ya Vuhlayiseki yi hlamusela ndlela leyi hi hlengeletaka, hi tirhisaka, hi paluxa, hi hlayisaka, na ku hlayisa data ya wena ha yona loko u tirhisana na pulatifomo ya Foodfy, ku katsa na webusayiti ya hina eka foodfy.ai, switirhisiwa swa tiselfoni, ti-API, tidashboard ta vaxavisi, vukorhokeri bya AI, netiweke ya ku rhumeriwa ka drone, na vukorhokeri hinkwabyo lebyi fambelanaka na swona na swihlawulekisi (hi ku hlangana, "Pulatifomo").

This Privacy Policy applies to all users of the Platform worldwide, including Customers, Business Partners, Delivery Partners, Territory Partners, Corporate Account administrators and employees, Investors, Influencers, NutriLife users, and visitors. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

Foodfy yi tirha eka matiko ya 250+. Milawu yo karhi ya nsirhelelo wa data leyi tirhaka eka wena yi nga ha hambana ku ya hi ndhawu ya wena. Laha nawu wa ndhawu wu nyikaka nsirhelelo lowukulu ku tlula Pholisi leyi ya Vuhlayiseki, nawu wa ndhawu ya fuma. Swipimelo swa xifundzankulu swo engetela swi hlamuseriwile hi vuxokoxoko eka Xiyenge xa 16.

2. Mulawuri wa Data

Foodfy i mulawuri wa data loyi a nga na vutihlamuleri eka data ya wena ya munhu hi xiyexe leyi phurosesiweke hi ku tirhisa Pulatifomo, handle ka loko swi boxiwile hi ndlela yin’wana. Eka Foodfy for Work (Tiakhawunti ta Nhlangano), nhlangano lowu tsarisaka wu tirha tanihi mulawuri wa data wa data ya munhu hi xiyexe ya mutirhi, naswona Foodfy yi tirha tanihi muendli wa data hi ku yimela vona.

Ku kuma swivutiso swa nsirhelelo wa data, u nga tihlanganisa na Muofisiri wa hina wa Nsirhelelo wa Data eka:

Imeyili: [email protected]
Postal Address: Foodfy, Muofisiri wa Nsirhelelo wa Data, u kumeka loko a komberiwa hi ku tirhisa [email protected]

3. Rungula leri Hi ri Hlengeletaka

We collect different categories of personal data depending on how you interact with the Platform and which services you use.

3.1 Vatirhisi Hinkwavo

Vuxokoxoko bya akhawunti: Vito leri heleleke, adirese ya imeyili, nomboro ya riqingho, siku ra ku velekiwa, xifaniso xa phurofayili, na phaswedi leyi pfaleriweke.
Data ya Vuhlayiseki: Switifiketi swo nghena, swihundla swa vuhlayiseki bya swilo swimbirhi na tikhodi to vuyisa, tithokini ta API, na swihlawulekisi swa seshini.
Xitirhisiwa na Data ya Xithekiniki: Muxaka wa xitirhisiwa, sisiteme yo tirha na vhidiyo, muxaka wa browser na vhidiyo, xiboho xa xikirini, swihlawulekisi swo hlawuleka swa xitirhisiwa, vuxokoxoko bya netiweke ya movha, adirese ya IP, na tithokini ta xitiviso xo susumeta (tithokini ta Expo).
Usage Data: Matluka lama endzeriweke, swihlawulekisi leswi tirhisiweke, swivutiso swo lavisisa, swivumbeko swo tikhoma, tindlela to famba-famba, nkarhi wa seshini, switempe swa nkarhi, ti-URL leti kongomisaka, na swiendlakalo swa vuhlanganisi.
Data ya Ndhawu: Ndhawu leyi ringanyetiweke leyi humaka eka adirese ya IP. Hi mpfumelelo wa wena lowu nga erivaleni, ndhawu leyi kongomeke ya GPS yo rhumela, ku tshuburiwa ka bindzu ra le kusuhi, na swihlawulekisi leswi simekiweke eka ndhawu.
Data ya Vuhlanganisi: Mahungu lama rhumeriweke hi ku tirhisa Pulatifomo, vuhlanganisi bya nseketelo wa vaxavi, mbuyelo, na tinhlamulo ta ndzavisiso.

3.2 Vaxavi

Data ya Odara: Swilo leswi odariweke, matimu ya oda, tiadirese to rhumela (ku katsa na vito ra muako, xitarata, fulete, fuloro, khodi yo nghena, na swiletelo swo rhumela), ku tsakela ka oda, swilaveko swo hlawuleka swa swakudya, na xihlovo xa oda (web, app, kiosk, QR, WhatsApp, pulani ya swakudya).
Data ya Nhlawulo: Muxaka wa ndlela yo hakela, adirese yo hakela, mali ya nxaviselano, na matimu ya nxaviselano. Tinomboro ta khadi ro hakela hi ku hetiseka ti phurosesiwa hi phurosesa ya hina ya hakelo leyi fambisanaka na PCI DSS (Stripe) naswona a ti si tshama ti hlayisiwa eka tisevha ta Foodfy.
Buku ya Tiadirese: Saved delivery addresses including structured address components, GPS coordinates, Google Place IDs, and formatted addresses.
Swihlawulekisi: Mabindzu lama u ma tsakelaka, swilo leswi hlayisiweke, swakudya leswi u swi tsakelaka, ririmi na swiyimiso swa mali.
Reviews and Ratings: Product reviews, business ratings, delivery ratings, photos, and comments.

3.3 Vatirhisani va Mabindzu

Vuxokoxoko bya Mabindzu: Vito ra le nawini ra bindzu, vito ra bindzu, subdomain, xihlawulekisi xa xitolo xa mani na mani, muxaka wa bindzu (restaurant, grocery, khemisi, swiluva, vuxavisi, muphakeri, brand), adirese ya xiviri, nomboro ya riqingho, imeyili, na URL ya webusayiti.
Data ya Nawu na ya Timali: Tax identification name and number, legal entity type, banking details for payouts, and business registration documents.
Data ya Ntirho: Swilo swa menyu, khathalogi ya swikumiwa, nxavo, swiyimo swa nhundzu, tiawara to tirha, minkarhi yo lunghiselela, tindhawu to rhumela, na swivumbeko swa vukorhokeri.
Data ya Vuxaka bya Vaxavi: Tiphrofayili ta CRM ku katsa na nhlayo ya oda ya vaxavi, ntsengo hinkwawo wa matirhiselo ya mali, swikoweto swa RFM (Recency, Frequency, Monetary), xiteji xa xirhendzevutani xa vutomi, xiyimo xa vutshembeki, xiyimo xo hlawula ku xavisa, ririmi leri u ri tsakelaka, tithegi, na tinotsi.
Data ya Vatirhi: Staff member names, roles, employee codes, departments, designations, employment type, contact information, emergency contacts, banking details, identity documents, and HR records when using the People and HR feature.
Third-Party Integrations: Google Place ID, Google rating, tiphrofayili ta swa mahungu ya swa matirhiselo ya vanhu (WhatsApp, Facebook), na datha leyi cincanaka na vukorhokeri lebyi hlanganisiweke (software ya xibalo, tipulatifomo to rhumela).
Data ya Franchise: Nhlangano wa brand ya tifranchise, tikhodi ta vuxavisi, swivumbeko swa tindhawu to tala, na vuxopaxopi bya xiyimo xa brand.

3.4 Vatirhisani va ku Nyikela

Ku Tiyisisiwa ka Vutivi: Xitifikheti lexi humesiweke hi mfumo, layisense yo chayela, ku tsarisiwa ka movha, na vumbhoni bya ndzindzakhombo.
Real-Time Location: Tikhodixini ta GPS ti pfuxetiwile hi nkarhi wa ku rhumeriwa loku tirhaka ku landzelerisa oda, ku antswisiwa ka ndlela, na swikongomelo swa vuhlayiseki.
Performance Data: Nhlayo ya tioda leti hetisisiweke, tioda leti ariweke, minkarhi yo rhumela, swiringanyeto leswi amukeriweke, na matimu ya miholo.
Data ya ku Yisiwa ka Drone: Eka vatirhisani va ku rhumela lava kotaka ku tirhisa drone: xiyimo xa vuswikoti bya drone, muxaka wa mutsutsumi, tinhlayo ta ku rhumela, xiavelo xa DronePort, na tilog ta matirhelo ya drone.

3.5 Vatirhisani va Nsimu

Tinsimu Leti Lawulaka: Level ya nsimu leyi averiweke (Xifundzha, Tiko, Xifundzha, Doroba, Ndhawu), swihlawulekisi swa nsimu, na vukulu bya ntivo-misava.
Timetriki ta Matirhelo: Mimpimo ya ku nghena ka bindzu, mali leyi nghenaka leyi tumbuluxiweke, swikoweto swa ku eneriseka ka vatirhisani, na timetriki ta ku kula ka nsimu.
Data ya Xitirhisiwa: Territory applicant profile information submitted during the application and onboarding process.

3.6 Vatirhisi va Tiakhawunti ta Nhlangano (Foodfy for Work) .

Data ya Nhlangano: Vito ra le nawini ra khamphani, muxaka wa nhlangano wa le nawini, nomboro ya layisense ya bindzu, nomboro ya xibalo, adirese leyi tsarisiweke, vuxokoxoko bya vuhlanganisi bya ku hakela, na logo.
Data ya Vatirhi: Vito ra mutirhi, imeyili, xiave (admin/manager/employee), ndzawulo, senthara ya ntsengo, nomboro ya xikombo xa mutirhi, balance ya xipachi, matimu ya nxaviselano wa xipachi, na xiyimo xa ntirho.

3.7 Vavekisi

Xivumbeko xa Muvekisi: Xiyimo xa ku amukeriwa, ku tsakela ka vuvekisi, matsalwa yo tiyisisa vutitivisi, na matimu ya vuhlanganisi.
Ntirho wa Vuvekisi: Switsakelo swa vuvekisi, ku nghenelela eka ntwanano, mali ya vuvekisi, na mapapila lama fambelanaka na swona.

3.8 Vatirhisi va NutriLife

NutriLife yi hlengeleta datha ya rihanyo na byometriki leyi nga na vuxiyaxiya. Vona Xiyenge xa 9 ku kuma vuxokoxoko bya vuxokoxoko.

3.9 Mahungu lama humaka eka Vanhu va Vunharhu

Social media platforms when you sign in using social login (Google, Facebook, Apple).
Payment processors and financial institutions for transaction verification and fraud prevention.
Public business directories and government registries for business verification and directory building.
Vula Tinhla ta Swakudya na tidathabeyisi tin’wana ta swakudya eka datha ya swakudya swa swikumiwa.
Third-party delivery platforms (Uber Eats, Deliveroo, Talabat, Keeta, Careem) for integrated order management.
Google Maps and Places API ya ndhawu, ku endla mepe, na datha ya adirese.
Vatirhisani va vuxopaxopi na swinavetiso eka nxopaxopo wa thrafikhi ya webusayiti na ku pima pfhumba.

4. Xisekelo xa Nawu xa ku Endliwa

We process your personal data on the following legal bases, as applicable under the General Data Protection Regulation (GDPR) and similar frameworks:

Performance of Contract: Processing necessary to fulfill our contractual obligations to you, including account creation, order processing, payment handling, delivery coordination, and provision of Platform features you have subscribed to or requested.
Mpfumelo: Processing based on your freely given, specific, informed, and unambiguous consent. This applies to: precise GPS location tracking, NutriLife health and biometric data collection (special category data), marketing communications and promotional emails, non-essential cookies and tracking technologies, and AI-powered photo analysis of meals.
Ntsakelo lowu nga enawini: Processing necessary for our legitimate business interests, provided these interests are not overridden by your fundamental rights and freedoms. This includes: Platform security and fraud prevention, analytics and service improvement, personalized search results and recommendations (non-AI profiling), customer support and communication, and enforcement of our Terms of Service.
Vutihlamuleri bya Nawu: Processing necessary to comply with applicable legal requirements, including tax and accounting regulations, anti-money laundering (AML) and know-your-customer (KYC) requirements, food safety and public health regulations, data retention mandated by law, and responses to lawful government or regulatory requests.
Vital Interest: Eka swiyimo swo hlawuleka, ku lulamisiwa loku lavekaka ku sirhelela swilaveko swa nkoka swa munhu, swo tanihi swiyimo swa xihatla leswi katsaka ku aleriwa ka swakudya, timhangu ta vuhlayiseki, kumbe swiyimo swa xihatla swa rihanyo ra vaaki.

5. Ndlela Leyi Hi Tirhisaka Rungula Ra Wena Ha Yona

We use the personal data we collect for the following purposes:

5.1 Matirhelo ya Pulatifomo ya Nkoka

Provide, maintain, operate, and improve the Platform and all its features and services.
Process and fulfill orders, payments, refunds, and deliveries.
Endla, tiyisisa, na ku lawula tiakhawunti ta vatirhisi eka tinxaka hinkwato ta vatirhisi.
Endla leswaku ku landzelerisa oda hi nkarhi wa xiviri, ku hlanganisiwa ka ku rhumeriwa, na ku rhumeriwa ka muchayeri/drone.
Process Business Partner payouts and financial reconciliation.
Lawula swikhokhelo swa Foodfy Gold, mimbuyelo, na ku hakela.
Tirhisa swipachi swa nhlangano swa Foodfy for Work, maavelo, na ku landzelerisa matirhiselo ya mali.

5.2 Vuhlanganisi

Send transactional communications including order confirmations, delivery updates, payment receipts, and account notifications.
Provide customer support and respond to inquiries through all channels (email, in-app, WhatsApp, SMS).
With your consent, send promotional communications, marketing offers, and personalized recommendations.

5.3 Ku endla leswaku munhu hi xiyexe na AI

Personalize your experience through AI-powered search results, business recommendations, and product suggestions.
Provide Business Partners with AI-powered tools including menu optimization, demand forecasting, automated marketing content generation, and customer analytics.
Power NutriLife features including AI meal photo analysis, nutritional calculation, and personalized dietary guidance.
Endla leswaku ti-chatbot ta AI na nseketelo wa vaxavi wa xiothomethi wu tirha.

5.4 Vuhlayiseki, Vuhlayiseki, na ku Landzelela

Ku kuma, ku lavisisa, na ku sivela vuxisi, ku tirhisiwa hi ndlela yo biha, ku nghena loku nga pfumeleriwangiki, na mintirho yin’wana leyi nga riki enawini kumbe leyi nga na khombo.
Verify the identity of Business Partners, Delivery Partners, Territory Partners, and Investors.
Landzelela swiboha swa nawu leswi tirhaka, swilaveko swa xibalo, na swileriso swa milawu.
Tiyisisa Mimpimanyeto ya hina ya Vukorhokeri na mintwanano yin’wana.

5.5 Vuxopaxopi na ku Antswisa

Endla vuxopaxopi lebyi hlengeletiweke na lebyi nga tiviwiki ku twisisa swivumbeko swa matirhiselo na ku antswisa swihlawulekisi swa Pulatifomo.
Perform A/B testing and user experience research.
Train and improve AI and machine learning models using anonymized and aggregated data.
Ku tumbuluxa swiviko swa vutlhari bya mabindzu na vutivi bya makete.

6. Ndlela Leyi Hi Avelanaka Rungula Ra Wena Ha Yona

We share your personal data only as necessary to operate the Platform and provide our services. We do not sell your personal data to third parties.

6.1 Na Vatirhisi Van’wana va Pulatifomo

Vatirhisani va Mabindzu: When you place an order, we share your name, delivery address, phone number, and order details with the relevant Business Partner to fulfill your order. Business Partners on Foodfy retain full ownership of their customer data and can export it at any time.
Vatirhisani va ku Nyikela: We share your delivery address, order pickup location, and necessary contact information with Delivery Partners to complete deliveries. Delivery Partner access to your data is limited to what is necessary for the current delivery.
Vaxavi: Vuxokoxoko bya Mutirhisani wa Mabindzu (vito, adirese, swiringanyeto, menyu, tiawara ta ntirho) byi kombisiwa erivaleni eka Pulatifomo ku endlela leswaku ku tshuburiwa na ku oda.

6.2 Na Vaphakeri va Vukorhokeri

We engage trusted third-party service providers who process data on our behalf under strict data processing agreements:

Stripe: Payment processing, subscription billing, and fraud detection.
Ku rhurhumela ka mapapa: Ku rhumeriwa ka nhundzu, nsirhelelo wa DDoS, na firewall ya xitirhisiwa xa webu.
Anthropic na OpenAI: AI na ku dyondza hi muchini modele inference ya swihlawulekisi swa Platform AI. Data leyi rhumeriweke eka vaphakeri va AI yi phurosesiwa ehansi ka swipimelo swa vona swa vukorhokeri bya datha ya mabindzu naswona a yi tirhisiwi ku letela timodeli ta vona to angarhela.
Deepgram ya xirhendzevutani: Speech-to-text processing for voice-enabled features.
Twilio: SMS delivery and voice communication services.
Google: Mepe, Tindhawu API, vuxopaxopi, na vukorhokeri bya swinavetiso.
Meta: Vulawuri bya pfhumba ra swinavetiso na ku landzelerisa ku hundzuka.
Vaphakeri va Switirhisiwa swa le Mapapa: Server hosting, data storage, and computing services.

6.3 Hi Tipulatifomo ta ku Nyikela ka Vanhu va Vunharhu

When Business Partners use delivery platform integrations (Uber Eats, Deliveroo, Talabat, Keeta, Careem, and others), order data and necessary operational information is exchanged between the Platform and these third-party services to enable cross-platform order management. This sharing is initiated by the Business Partner and governed by the terms of each delivery platform.

6.4 Hi ku Hlanganisiwa ka Xibalo

When Business Partners connect accounting software (Xero, QuickBooks), financial transaction data, invoices, and business records are synchronized as configured by the Business Partner.

6.5 Hi Swikongomelo swa Nawu na Vulawuri

When required by applicable law, regulation, legal process, subpoena, court order, or enforceable governmental request.
To enforce our Terms of Service and other agreements.
To protect the rights, property, safety, or security of Foodfy, our Users, or the public.
To detect, prevent, or address fraud, security, or technical issues.

6.6 Ku Hundziseriwa ka Mabindzu

Malunghana ni ku hlanganisiwa, ku xaviwa, ku hleriwa hi vuntshwa, ku pfumala mali, ku xavisiwa ka nhundzu, kumbe ku xaviselana loku fanaka ka bindzu, rungula ra wena ra munhu hi xiyexe ri nga ha hundziseriwa eka nhlangano lowu wu kumaka. Hi ta nyika xitiviso data ya wena ya munhu hi xiyexe yi nga si va ehansi ka pholisi yo hambana ya vuhlayiseki.

6.7 Hi Mpfumelelo wa Wena

We may share your information for purposes not described in this Privacy Policy with your explicit consent.

7. Ku Hlayisa Data

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, provide our services, and comply with legal obligations. Specific retention periods include:

Data ya akhawunti leyi tirhaka: Retained for the duration of your account plus 30 days after account deletion request to allow for recovery.
Tirhekhodo ta Oda na Nxaviselano: Retained for a minimum of 7 years to comply with tax, accounting, and financial regulations in applicable jurisdictions.
Payment Records: Retained as required by PCI DSS standards and financial regulations, typically 7 years.
Data ya Mutirhisani wa Mabindzu: Retained for the duration of the business relationship plus the legally required retention period for business records.
Data ya Rihanyo ra NutriLife: Retained while your NutriLife profile is active. Upon deletion request, health data is permanently deleted within 30 days, except where retention is required by law.
Data ya Xikhokhelo xa Foodfy Gold: Retained for the duration of the subscription plus 3 years for billing dispute resolution.
Data ya Vatirhi va akhawunti ya Nhlangano: Retained for the duration of the employee enrollment plus 1 year after removal from the Corporate Account.
Tilog ta Vuhlanganisi: Ku tirhisana ka nseketelo wa vaxavi ku hlayisiwile ku ringana malembe ya 3 ku tiyisisa khwalithi na ku lulamisiwa ka timholovo.
Data ya Vuxopaxopi: Data ya vuxopaxopi leyi hlengeletiweke na leyi nga tiviwiki yi nga hlayisiwa hilaha ku nga heriki tanihileswi yi nga tiviki vanhu.

When personal data is no longer needed and no legal obligation requires its retention, we securely delete or irreversibly anonymize it using industry-standard methods.

8. AI na Ku Endla Swiboho hi Xiothomethi

Foodfy yi tirhisa vutlhari byo endliwa na ku lulamisiwa ka xiothomethi eka swihlawulekisi swo tala swa Pulatifomo. Hi tiyimiserile ku va erivaleni mayelana na ndlela leyi tithekinoloji leti ti tirhisaka datha ya wena ha yona.

8.1 Ndlela leyi AI yi tirhisaka Data ya Wena ha yona

Personalized Recommendations: Timodelo ta AI ti kambisisa matimu ya wena ya oda, mahanyelo ya ku pfula, ndhawu, na leswi u swi tsakelaka ku bumabumela mabindzu, swikumiwa, na swinyikiwo. Ku lulamisiwa loku ku sekeriwe eka ku tsakela loku nga enawini.
Search Ranking: Search results are ranked using algorithms that consider relevance, distance, popularity, ratings, and personalization signals.
Ku Vulavula hi Xilaveko: Eka Vatirhisani va Mabindzu, AI yi kambisisa datha ya matimu ya oda, swivumbeko swa tinguva, swiendlakalo swa laha kaya, na datha ya maxelo ku vhumbha xilaveko. Leswi swi tirhisa datha ya bindzu leyi hlengeletiweke.
Ku Antswisiwa ka Menyu: AI yi ringanyeta ku lulamisiwa ka nxavo na ku cinca ka menyu hi ku ya hi datha ya ku xavisa, nxopaxopo wa vaphikizani, na ku tsakela ka vaxavi. Swiboho swo hetelela swi tshama swi endliwa hi Mutirhisani wa Mabindzu.
Ku Kuma Vukanganyisi: Tisisiteme leti tirhaka hi ku tirhisa michini ti kambisisa tindlela ta ku xaviselana, rungula ra xitirhisiwa ni swikombiso swa mahanyelo leswaku ti kuma ntirho lowu nga ha vaka ni vuxisi. Mintirho leyi funghiweke yi nga ha kamberiwa hi vaxopaxopi va vanhu.
NutriLife AI ya vutomi: AI yi kambisisa swifaniso swa swakudya ku ringanyeta nhlayo ya swakudya naswona yi humesa switsundzuxo swa swakudya leswi endleriweke munhu hi xiyexe leswi simekiweke eka xivumbeko xa wena xa rihanyo. Vona Xiyenge xa 9 ku kuma vuxokoxoko.
Ku Xavisiwa ka Xiothomethi: AI yi tumbuluxa swilo swa vuxavisi, matshalatshala ya imeyili, na swinyikiwo swa nsusumeto eka Vatirhisani va Mabindzu leswi simekiweke eka ku avanyisa ka vaxavi na datha ya mahanyelo.

8.2 Timfanelo ta Wena Malunghana na Swiboho swa Xiothomethi

Under applicable law (including GDPR Article 22), you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. Where such automated decisions are made:

You have the right to obtain human intervention and review of the decision.
You have the right to express your point of view and contest the decision.
You may request an explanation of the logic involved in the automated decision.

To exercise these rights, contact us at [email protected].

8.3 Vuhlayiseki bya Datha ya AI

Data leyi rhumeriweke eka vaphakeri va AI va vanhu va vunharhu (Anthropic, OpenAI) yi phurosesiwa ehansi ka mintwanano ya vukorhokeri bya datha ya mabindzu. Data ya wena a yi tirhisiwi ku letela timodeli ta vona ta AI ta xikongomelo xo angarhela.
Vuleteri bya modele wa AI hi Foodfy byi tirhisa datha leyi nga tiviwiki na leyi hlengeletiweke leyi nga tiviki vatirhisi ha un’we.
Swihumesi swa AI i swa ku koteka naswona swi nyikeriwa tanihi switsundzuxo kumbe swiringanyeto, ku nga ri swiboho leswi tiyeke.

9. Data ya Rihanyo na Bayometriki (NutriLife) .

NutriLife yi tirhisa datha ya nkoka leyi fambelanaka na rihanyo na ya byometriki leyi lavaka nsirhelelo wo hlawuleka ehansi ka milawu ya vuhlayiseki leyi tirhaka. Xiyenge lexi xi nyika vuxokoxoko bya vuxokoxoko mayelana na ndlela leyi hi khomaka datha leyi ha yona.

9.1 Swiyenge swa Data ya Rihanyo leyi Hlengeletiweke

With your explicit consent, NutriLife may collect and process the following categories of health data:

Physical Measurements: Ndzilo wa miri, ku leha, tiphesente ta mafurha emirini, xirhendzevutana xa khwiri, xirhendzevutana xa xirhendze ni body mass index (BMI).
Vital Signs: Tilevhele ta chukele engatini, ku hlayiwa ka nsusumeto wa ngati ni ku ba ka mbilu.
Swikombiso swa Ndlela ya Vutomi: Sleep duration, hydration levels, daily step count, energy levels, stress levels, mood, and digestive health indicators.
Vuxokoxoko bya Swakudya: Swilo leswi tsariweke eka dayari ya swakudya, swifaniso swa swakudya, tikhilojulu ni ti- macronutrient leti dyiwaka (tiphrotheyini, tikhabohaydreti, mafurha, fibre, chukela, sodium), ku dyiwa ka ti- micronutrient (tivhithamini A ku ya eka B12, calcium, iron, potassium ni swin’wana), muxaka wa swakudya ni ku nga twanani ni swakudya.
Xivumbeko xa Rihanyo: Siku ra ku velekiwa, rimbewu, mpimo wa migingiriko, tipakani ta rihanyo (ku hunguta miri, ku engeteleka, ku hlayisiwa), ntiko lowu kongomisiweke, swiyimo swa vutshunguri, ku tirhisiwa ka swiengetelo, ku tika kumbe xiyimo xa ku mamisa.
Data ya Nxopaxopo wa AI: Swifaniso swa swakudya leswi kamberiweke hi AI, swikoweto swa ku titshemba, na swiringanyeto swa swakudya leswi endliweke hi AI.

9.2 Xisekelo xa Nawu na Mpfumelelo

Data ya rihanyo na byometriki yi hlayiwa tanihi datha ya xiyenge xo hlawuleka ehansi ka GDPR (Xiyenge xa 9) na milawu leyi ringanaka emisaveni hinkwayo. Hi tirhisa datha leyi ntsena hi ku ya hi mpfumelelo wa wena lowu nga erivaleni, lowu u wu nyikaka hi nkarhi wa ku nghena ka NutriLife. U nga ha hoxa mpfumelelo wa wena nkarhi wihi na wihi hi ku tshikisa NutriLife eka swiletelo swa akhawunti ya wena, leswi nga ta endla leswaku ku susiwa datha ya wena ya rihanyo ku nga si hela masiku ya 30.

9.3 Ku pimisiwa ka Xikongomelo

Your NutriLife health data is used strictly for the following purposes:

Ku hlayela mpimo wa wena wa basal metabolic (BMR), ntsengo hinkwawo wa matirhiselo ya eneji ya siku na siku (TDEE), na swikongomelo swa tikhalori na macronutrient leswi endleriweke wena.
Tracking your food diary entries and nutritional intake over time.
Providing AI-powered dietary suggestions and meal plan recommendations.
Ku kombisa mikhuva ya rihanyo na nhluvuko ku fikelela tipakani ta wena leti boxiweke.

9.4 Nsirhelelo wa Data lowu Tiyeke

Data ya rihanyo ya NutriLife yi pfaleriwile loko yi wisa na loko yi ri eku fambeni hi ku tirhisa ku pfaleriwa ka AES-256 na TLS 1.3.
Data ya rihanyo yi hlayisiwa hi ku hambana na datha ya Pulatifomo hi ku angarhela leyi nga na vulawuri byo engetela bya mfikelelo.
Data ya rihanyo ya NutriLife A YI TLHELI yi averiwa na tikhamphani ta ndzindzakhombo, vathori, swinavetisi, kumbe munhu wihi kumbe wihi wa vunharhu hi swikongomelo leswi nga fambelaniki na ku nyika vukorhokeri bya NutriLife.
Data ya rihanyo A YI TLHELI yi tirhisiwa eka ku kongomisiwa ka swinavetiso kumbe ku xavisiwa eka vanhu va vunharhu.
Ku fikelela datha ya rihanyo endzeni ka Foodfy swi pimiwile eka vatirhi va nkoka na tisisiteme hi ku ya hi xilaveko xo tika xo tiva.

10. Data ya Xikhokhelo xa Foodfy Gold

When you subscribe to Foodfy Gold, we process additional data related to your membership:

Subscription Data: Plan type, subscription status (active, trial, paused, cancelled, expired), start and end dates, trial period dates, and renewal dates.
Data ya Nhlawulo: Stripe customer ID, Stripe subscription ID, payment method (last four digits and card type only), and billing history. Full card details are stored exclusively by Stripe.
Matirhiselo ya Vuyelo: Total orders placed with Gold benefits, delivery savings, discount savings, total calculated savings, and benefit redemption logs.

This data is processed to manage your subscription, apply benefits to eligible orders, calculate your savings, and provide you with subscription management features. Legal basis: performance of contract.

11. Akhawunti ya Nhlangano na Data ya Vatirhi

Eka Foodfy for Work (Tiakhawunti ta Nhlangano), vutihlamuleri bya vukorhokeri bya datha byi averiwa:

11.1 Vuxaka bya Mulawuri wa Data

The enrolling organization (employer) acts as the data controller for employee personal data provided through the Corporate Account. Foodfy acts as a data processor, processing employee data solely as instructed by the employer and in accordance with the Foodfy for Work Data Processing Agreement.

11.2 Data leyi Hlengeletiweke

Vito ra mutirhi, adirese ya imeyili, na xiave endzeni ka Akhawunti ya Nhlangano (admin, manager, mutirhi).
Ndzawulo, senthara ya ntsengo, na nomboro ya xikombo ya mutirhi tanihilaha swi nyikiweke hakona hi muthori.
Wallet balance, credit history, spending history, and refund records.
Matimu ya oda lama endliweke hi ku tirhisa xipachi xa nhlangano, ku katsa ni swilo leswi odaweke ni mali.

11.3 Vutihlamuleri bya Muthori

Vathori va na vutihlamuleri byo: (a) ku va na xisekelo xa le nawini xo avelana datha ya vatirhi na Foodfy; (b) ku tivisa vatirhi hi ta ku lulamisiwa ka datha hi ku tirhisa Pulatifomo; (c) ku hlamula swikombelo swa timfanelo ta datha ya vatirhi leswi fambelanaka na datha leyi lawuriwaka hi muthori; na (d) ku tiyisisa ku landzeleriwa ka milawu leyi tirhaka ya ntirho na nsirhelelo wa datha.

12. Data ya Matirhelo ya ku Yisiwa ka Drone

When drone delivery services are used, the following additional data is processed:

Route and GPS Data: Tindlela ta swihahampfhuka swa drone, tindhawu to hundzisela eka tindhawu ta DronePort, tikhodixini ta GPS to rhumela, na minkarhi leyi ringanyetiweke yo fika.
Data ya Mutirhisani wa ku Nyikela: Eka vatirhisani va ku rhumela lava kotaka ku tirhisa drone: ndhawu ya nkarhi wa xiviri hi nkarhi wa ku rhumeriwa loku tirhaka, tinhlayo ta ku rhumela, na tilog ta matirhelo.
Data ya DronePort: Timetriki ta matirhiselo ya DronePort, tixedulu ta vuhlayiseki, na xiyimo xa ntirho.
Data ya ku Nyikiwa ka Vaxavi: Precise delivery coordinates required for safe and accurate drone landing, which may be more precise than standard address-based delivery.

Data ya ku rhumeriwa ka tidrone yi phurosesiwa hi ku ya hi nawu wa matirhelo ya kontiraka na, laha swi faneleke, ku tsakela loku nga enawini eka ku hlayisa matirhelo ya ku rhumela lama hlayisekeke na ku tirha kahle. Data ya ndhawu ya nkarhi wa xiviri ya Vatirhisani va Vutleketli yi phurosesiwa ntsena hi nkarhi wa ku rhumeriwa loku tirhaka.

13. Vuhlayiseki bya Data

Foodfy yi tirhisa magoza lama heleleke, lama rhangelaka eka indasitiri ya xithekiniki na nhlangano ku sirhelela datha ya wena ya munhu hi xiyexe:

13.1 Swisirhelelo swa Xithekiniki

Ku fihla ka datha hinkwayo leyi nga eku fambeni hi ku tirhisa TLS 1.2+ (HTTPS leyi sindzisiweke eka makumu hinkwawo ya Pulatifomo).
Ku fihla ka datha ya nkoka loko u wisa hi ku tirhisa ku fihla ka AES-256.
Web application firewall (WAF) and DDoS protection powered by Cloudflare.
Netiweke ya ku rhumeriwa ka nhundzu (CDN) leyi nga na vuhlayiselo bya le tlhelo ku endlela matirhelo na vuhlayiseki.
PCI DSS-compliant payment processing through Stripe, with no storage of full card numbers on Foodfy servers.
Two-factor authentication (2FA) available for all accounts and mandatory for privileged accounts.
Ku tiyisisiwa ka API hi ku tirhisa tithokini leti sirhelelekeke leti nga na swipimelo swa mpimo na ku kumiwa ka ku tirhisiwa loko biha.
Regular automated vulnerability scanning and penetration testing.

13.2 Swisirhelelo swa Nhlangano

Role-based access controls ensuring employees can only access data necessary for their function.
Xivumbeko xa datha ya vaqachi vo tala na ku avelana ka dathabeyisi ya tiko, ku tiyisisa leswaku datha ku suka eka swifundzankulu swo hambana yi hambanisiwile hi ndlela leyi twisisekaka.
Mintwanano ya vukorhokeri bya datha na vaphakeri hinkwavo va vukorhokeri bya vanhu va vunharhu.
Regular security awareness training for all personnel with access to personal data.
Maendlelo yo hlamula timhangu na ntlawa wa vuhlayiseki lowu tinyiketeleke.
Maendlelo yo hunguta datha: hi hlengeleta ntsena datha leyi lavekaka eka xikongomelo lexi boxiweke.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage all users to take steps to protect their own accounts, including using strong, unique passwords and enabling two-factor authentication.

14. Ku Hundziseriwa ka Data ya Matiko ya Misava

Foodfy yi tirha eka matiko ya 250+ hi ku tirhisa switirhisiwa swa yona swa misava hinkwayo na netiweke ya Territory Partner. Data ya wena ya munhu hi xiyexe yi nga ha hundziseriwa ni ku tirhisiwa ematikweni man’wana handle ka tiko leri u tshamaka eka rona. Loko hi hundzisela data ya munhu hi xiyexe emisaveni hinkwayo, hi tirhisa swisirhelelo leswi faneleke ku tiyisisa leswaku data ya wena yi tshama yi sirhelelekile:

Standard Contractual Clauses (SCCs): Eka ku hundziseriwa ku suka eka EEA/UK ku ya eka matiko lama nga riki na xiboho xa ku ringanela, hi tirhisa Swiyenge swa Kontiraka ya Xiyimo xa le Henhla leswi pfumeleriweke hi Khomixini ya Yuropa.
Mintwanano ya Vukorhokeri bya Data: Vaphakeri hinkwavo va vukorhokeri bya vanhu va vunharhu lava tirhisaka datha ya munhu hi xiyexe hi ku yimela hina va bohiwa hi mintwanano leyi heleleke ya vukorhokeri bya datha leyi katsaka swiboha swa nsirhelelo wa datha, swilaveko swa vuhlayiseki, na vuhlayiseki bya ku hundzisela ku tsemakanya mindzilakano.
Ku Avela Datha ya Tiko yo Hlawuleka: Xivumbeko xa hina xa vaqachi vo tala xi tirhisa swiphemu swa dathabeyisi leswi kongomisiweke eka tiko, leswi vulaka leswaku datha ya matirhelo yi hlayisiwa no phurosesiwa endzeni kumbe ekusuhi na xifundza xa ntivo-misava xa Ndhawu leyi faneleke, ku hunguta ku hundziseriwa loku tsemakanya mindzilakano eka matirhelo ya siku na siku.
Swiboho swa ku ringanela: Where available, we rely on adequacy decisions issued by relevant regulatory authorities.
Transfer Impact Assessments: We conduct transfer impact assessments for data transfers to countries without adequate data protection frameworks.

15. Timfanelo ta Wena ta Vuhlayiseki

Ku ya hi ndhawu ya wena, u ni timfanelo to hambana-hambana malunghana ni rungula ra wena ra munhu hi xiyexe. Foodfy yi tiyimiserile ku xixima timfanelo leti eka vatirhisi hinkwavo emisaveni hinkwayo:

15.1 Timfanelo ta Misava Hinkwayo

Regardless of your location, all Foodfy users may:

Fikelela: Request a copy of the personal data we hold about you in a structured, commonly used, machine-readable format.
Ku lulamisiwa: Request correction of inaccurate, incomplete, or outdated personal data. You can update most information directly through your account settings.
Ku susiwa ka swilo: Request deletion of your personal data, subject to legitimate retention requirements (legal obligations, dispute resolution, fraud prevention).
Restriction: Request that we restrict the processing of your personal data in certain circumstances.
Ku kanetana: Kaneta ku tirhisiwa ka data ya wena ya munhu hi xiyexe hi swikongomelo swo xavisa hi ku kongoma. Hi ta landzelela swikombelo hinkwaswo swo tihlawulela hi ku hatlisa.
Withdrawal of Consent: Where processing is based on consent, withdraw your consent at any time without affecting the lawfulness of prior processing.
Ku Susiwa ka Akhawunti: Request complete deletion of your account and associated personal data. Account deletion requests are processed within 30 days.

15.2 Ndlela Yo Tirhisa Timfanelo Ta Wena

You may exercise your rights by:

Ku fikelela swiletelo swa akhawunti ya wena swa vulawuri bya datha ya ku ti tirhela, ku cinca ka swihlawulekisi, na ku susiwa ka akhawunti.
Ku rhumela imeyili eka Muofisiri wa hina wa Nsirhelelo wa Data eka [email protected] na xikombelo xa wena.
Ku rhumela imeyili eka [email protected] ku kuma swivutiso swa vuhlayiseki hi ku angarhela.

We will verify your identity before processing requests and respond within the timeframe required by applicable law (typically 30 days, extendable by an additional 60 days for complex requests with prior notification to you).

16. Timfanelo ta Vuhlayiseki bya Xifundzankulu

The following supplemental provisions apply based on your location and the applicable data protection law:

16.1 Ndhawu ya Ikhonomi ya Yuropa na United Kingdom (GDPR / UK GDPR) .

Loko u kumeka eka EEA kumbe UK, u na timfanelo to engetela leti landzelaka ehansi ka Nawumbisi wa Nsirhelelo wa Data hi ku Angarhela:

Ku Rhwala Data: Receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller.
Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection supervisory authority. A list of EEA supervisory authorities is available at ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
Ku Endla Swiboho hi Xiothomethi: Right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects (GDPR Article 22). See Section 8.2.
Muofisiri wa Nsirhelelo wa Data: DPO ya hina yi nga fikeleriwa eka [email protected] eka swivutiso swihi na swihi leswi fambelanaka na GDPR.

16.2 California, United States (CCPA / CPRA) .

Loko u ri muaki wa le California, u na timfanelo leti landzelaka ehansi ka Nawu wa Vuhlayiseki bya Vaxavi wa California (hilaha wu cinciweke hakona hi Nawu wa Timfanelo ta Vuhlayiseki bya le California):

Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected, the sources of collection, the business purpose for collecting, and the categories of third parties with whom we share it.
Right to Delete: Request deletion of your personal information, subject to statutory exceptions.
Right to Correct: Request correction of inaccurate personal information.
Right to Opt Out of Sale or Sharing: Foodfy a yi xavisi vuxokoxoko bya wena bya munhu hi xiyexe. A hi avelani vuxokoxoko bya munhu hi xiyexe bya swinavetiso swa mahanyelo yo tsemakanya swiyimo handle ka mpfumelelo wa wena.
Right to Limit Use of Sensitive Personal Information: Request limitation of the use and disclosure of sensitive personal information to what is necessary for the purposes specified.
Ku nga ri na Xihlawuhlawu: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

Eka tinhweti ta 12 leti hundzeke, a hi xavisanga vuxokoxoko bya munhu hi xiyexe tanihilaha byi hlamuseriweke hakona hi CCPA/CPRA.

16.3 Brazil (LGPD) .

Loko u kumeka eBrazil, u na timfanelo ehansi ka Lei Geral de Protecao de Dados (LGPD), ku katsa na mfanelo ya: ku tiyisisiwa ka ku lulamisiwa, ku fikelela, ku lulamisiwa, ku nga tiviwi, ku rhwala, ku susiwa ka datha leyi phurosesiweke hi mpfumelelo, vuxokoxoko mayelana na ku avelana, na mfanelo yo endla xikombelo eka Autoridade Nacional de Protecao de Dados (ANPD).

16.4 Asia-Pacific (PDPA na Milawu leyi ringanaka) .

Loko u kumeka eka swifundzha leswi nga na Milawu ya Nsirhelelo wa Data ya Munhu kumbe milawu leyi ringanaka na yona (ku katsa na Singapore, Thailand, na matiko man’wana ya Asia-Pacific), u na timfanelo to fikelela, ku lulamisa, ku susa, ku siveriwa, na ku rhwala data ya wena ya munhu hi xiyexe tanihilaha swi nyikiweke hakona hi nawu wa ndhawu leyi tirhaka. Hi tirhisa datha ya wena hi ku landzelela swilaveko swa PDPA leswi tirhaka, ku katsa na ku kuma mpfumelelo laha swi lavekaka na ku nyika xitiviso lexi nga erivaleni xa migingiriko ya vukorhokeri bya datha.

16.5 Middle East na Afrika N’walungu

Eka vatirhisi eUAE, Saudi Arabia, na le ka swifundzha swin’wana swa MENA, hi landzelela milawu leyi tirhaka ya nsirhelelo wa data ku katsa na UAE Federal Decree-Law eka Nsirhelelo wa Data ya Munhu, Nawu wa Nsirhelelo wa Data ya Munhu ya Saudi Arabia, na swivumbeko swa miganga leswi ringanaka. Leswi swi katsa swilaveko swa ku vekiwa ka datha laha swi faneleke.

16.6 Vulawuri byin’wana

Foodfy yi tiyimiserile ku landzelela milawu ya nsirhelelo wa data eka swifundzankulu hinkwaswo laha hi tirhaka kona. Loko vulawuri bya wena byi ri na swilaveko swo karhi swa nsirhelelo wa data leswi nga xaxametiwangiki laha henhla, hi kombela u tihlanganisa na [email protected] ku kuma vuxokoxoko mayelana na ndlela leyi hi sirhelelaka timfanelo ta wena ha yona ehansi ka nawu wa ndhawu ya ka n’wina.

17. Xitiviso xa ku tlula nawu ka Data

Loko ku ri na ku tlula nawu ka data ya munhu hi xiyexe loku nga ekhombyeni eka timfanelo na ntshunxeko wa wena, Foodfy yi ta:

Tivisa vulawuri lebyi faneleke ku nga si hela tiawara ta 72 ku sukela loko u lemukile hi ku tlula nawu, tanihilaha swi lavekaka hakona hi Xiyenge xa 33 xa GDPR na swiletelo leswi ringanaka eka swifundzankulu swin’wana.
Tivisa vanhu lava khumbekaka handle ko hlwela loku nga fanelangiki loko ku tlula nawu ku nga ha va na khombo lerikulu eka timfanelo na ntshunxeko wa vona, tanihilaha swi lavekaka hakona hi Xiyenge xa 34 xa GDPR na swiletelo leswi ringanaka.
Provide details of the nature of the breach, the categories and approximate number of data subjects and records affected, the likely consequences, and the measures taken or proposed to address the breach and mitigate its effects.
Tsala ku tlula nawu hinkwako ka data ya munhu hi xiyexe, ku katsa na mintiyiso, vuyelo, na magoza yo lulamisa lama tekiweke, hi ku landza rhijisitara ra hina ra ku tlula nawu ra le ndzeni.

Loko u tshemba leswaku data ya wena yi onhiwile, hi kombela u hatlisa u tihlanganisa na [email protected].

18. Vana na Vana lavatsongo

The Platform is not intended for use by individuals under the age of 18, or the age of digital consent in their jurisdiction (which may be lower, such as 16 in most EEA countries or 13 in the United States under COPPA). We do not knowingly collect personal information from children below the applicable age threshold.

Loko hi swi tiva leswaku hi hlengeletile data ya munhu hi xiyexe eka n’wana loyi a nga ehansi ka mpimo wa malembe lowu tirhaka handle ka mpfumelelo wa vatswari kumbe muhlayisi, hi ta teka magoza ya xihatla yo susa rungula rero eka tisisiteme ta hina. Loko u tshemba leswaku hi hlengeletile vuxokoxoko eka n’wana, hi kombela u hi tihlanganisa hi ku hatlisa eka [email protected].

19. Swihlanganisi swa Vanhu va Vunharhu na Vukorhokeri

The Platform may contain links to third-party websites, applications, and services. This Privacy Policy does not apply to any third-party services, and Foodfy is not responsible for the privacy practices, content, or security of any third party. This includes Business Partner websites built using the Foodfy Website Builder, which may contain additional third-party integrations selected by the Business Partner.

We encourage you to review the privacy policy of every third-party service you interact with.

20. Ku Cinca eka Pholisi Leyi ya Vuhlayiseki

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes:

We will update the "Last updated" date at the top of this page.
We will provide prominent notice on the Platform.
Eka ku cinca ka swilo leswi khumbaka swinene ndlela leyi hi tirhisaka data ya wena ha yona, hi ta ku tivisa hi imeyili kwalomu ka masiku ya 30 ku cinca ku nga si sungula ku tirha.
Where required by law, we will obtain your consent to material changes in data processing practices.

Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

21. Tihlanganise na Hina

Loko u ri na swivutiso, swivilelo, kumbe swikombelo mayelana na Pholisi leyi ya Vuhlayiseki, data ya wena ya munhu hi xiyexe, kumbe maendlelo ya hina ya nsirhelelo wa data, hi kombela u hi tihlanganisa hi tindlela leti landzelaka:

Muofisiri wa Nsirhelelo wa Data: [email protected]
Privacy Inquiries: [email protected]
Security Issues: [email protected]
Nseketelo wo Angarhela: [email protected]
Website: foodfy.ai

We are committed to resolving any complaints about our collection or use of your personal data. If you have a complaint, please contact us first. If we are unable to resolve your concern, you have the right to lodge a complaint with your local data protection supervisory authority.