Faiga Fa'alilolilo

1. Folasaga

Foodfy ("Kamupani", "matou", "matou", "matou") ua tuuto atu i le puipuia o le le faalauaiteleina ma le saogalemu o au faamatalaga patino. O lenei Privacy Policy o loʻo faʻamatalaina pe faʻafefea ona matou aoina, faʻaogaina, faʻaalia, teuina, ma puipuia au faʻamatalaga pe a e fegalegaleai ma le Foodfy platform, e aofia ai la matou upega tafaʻilagi i foodfy.ai, telefoni feaveaʻi, API, faʻailoga faʻatau, auaunaga AI, fesoʻotaʻiga tuʻuina atu drone, ma auaunaga faʻatasi uma ma foliga (faʻatasi, le "Platform").

This Privacy Policy applies to all users of the Platform worldwide, including Customers, Business Partners, Delivery Partners, Territory Partners, Corporate Account administrators and employees, Investors, Influencers, NutriLife users, and visitors. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

Foodfy o loʻo faʻagaioia i luga o le 250+ atunuu. O tulafono fa'apitoa mo le puipuiga o fa'amaumauga e fa'atatau ia te oe e ono fesuisuia'i e fa'atatau i lou nofoaga. Afai e sili atu le puipuiga a le tulafono fa'apitonu'u nai lo lenei Faiga Fa'alilolilo, o le tulafono fa'alotoifale e fa'amalo. O aiaiga fa'aitulagi fa'aopoopo o lo'o fa'amatala auiliiliina ile Vaega 16.

2. Pule Fa'amaumauga

Foodfy o le fa'atonu fa'amaumauga e nafa ma au fa'amatalaga patino na fa'atautaia e ala i le Platform, se'i vagana ua ta'ua. Mo Foodfy for Work (Corporate Accounts), o le fa'alāpotopotoga o lo'o lesitalaina e galue e fai ma fa'atonu fa'amaumauga mo fa'amaumauga a le tagata faigaluega, ma Foodfy e galue o se faila fa'amaumauga mo latou.

Mo fa'amatalaga mo le puipuiga o fa'amaumauga, e mafai ona e fa'afeso'ota'i le matou Ofisa Puipuiga Fa'amaumauga ile:

imeli: [email protected]
Tuatusi Falemeli: Foodfy, Ofisa Puipuiga o Fa'amatalaga, avanoa pe a talosagaina e ala i le [email protected]

3. Faamatalaga Matou te Aoina

We collect different categories of personal data depending on how you interact with the Platform and which services you use.

3.1 Tagata fa'aoga uma

Fa'amatalaga Fa'amatalaga: Igoa atoa, tuatusi imeli, numera o le telefoni, aso fanau, ata fa'ailoga, ma upu fa'aigoa.
Fa'amaumauga Fa'amaoni: Fa'ailoga fa'ailoga, mealilo fa'amaoni fa'alua-fa'ailoga ma fa'ailoga toe fa'aleleia, fa'ailoga API, ma fa'amatalaga o sauniga.
Masini ma Fa'amatalaga Fa'ainisinia: Ituaiga masini, faiga faʻaogaina ma faʻasologa, ituaiga suʻesuʻega ma faʻamatalaga, faʻamatalaga mata, faʻamatalaga tulaga ese o masini, faʻamatalaga fesoʻotaiga feaveaʻi, tuatusi IP, ma faʻailoga faʻasilasilaga (Expo tokens).
Usage Data: Itulau na asia, foliga na fa'aogaina, su'esu'e fesili, kiliki mamanu, ala fa'atauta'iga, umi o taimi, fa'ailoga taimi, fa'asino URL, ma mea e tutupu fa'atasi.
Fa'amatalaga Tulaga: Tulaga fa'atatau e maua mai ile tuatusi IP. Faatasi ai ma lau faʻatagaga manino, nofoaga saʻo GPS mo le tuʻuina atu, suʻesuʻega pisinisi lata ane, ma foliga faʻavae nofoaga.
Fa'amatalaga Feso'ota'iga: O fe'au na lafoina i luga o le Platform, feso'ota'iga lagolago a tagata fa'atau, tali mai, ma tali su'esu'ega.

3.2 Tagata fa'atau

Fa'amatalaga Fa'atonu: O mea na okaina, fa'asologa o fa'asologa, tuatusi tu'uina atu (e aofia ai le igoa o le fale, auala, fale mautotogi, fola, fa'ailoga ulufale, ma fa'atonuga o fa'atonuga), o fa'atonuga o mea e mana'omia, mea'ai fa'apitoa e mana'omia, ma le fa'atonuga (web, app, kiosk, QR, WhatsApp, mea'ai fuafuaga).
Fa'amatalaga Totogi: Ituaiga auala totogi, tuatusi pili, aofa'i o fefa'atauaiga, ma tala'aga o fefa'atauaiga. Ole numera atoa o kata o lo'o fa'agaioia e le matou PCI DSS-compliant payment processor (Stripe) ma e le'o teuina lava i luga o 'au'aunaga Foodfy.
Tusi lauga: Saved delivery addresses including structured address components, GPS coordinates, Google Place IDs, and formatted addresses.
Mana'oga: Pisinisi e sili ona fiafia i ai, mea fa'asaoina, mea'ai e fiafia i ai, gagana ma fa'asologa o tupe.
Reviews and Ratings: Iloiloga o oloa, fa'ailoga pisinisi, fa'ailoga tiliva, ata, ma fa'amatalaga.

3.3 Paaga Pisinisi

Fa'amatalaga Pisinisi: Igoa faaletulafono o pisinisi, igoa tau fefa'ataua'iga, subdomain, fa'amatalaga faleoloa a le lautele, ituaiga pisinisi (fale'aiga, faleoloa, fale talavai, fugala'au, fa'atau oloa, fa'ailoga), tuatusi fa'aletino, numera telefoni, imeli, ma le URL o le upega tafa'ilagi.
Fa'amatalaga Fa'aletulafono ma Tupe: Tax identification name and number, legal entity type, banking details for payouts, and business registration documents.
Fa'amatalaga Fa'atino: O mea o le lisi, lisi o oloa, tau, tulaga o su'esu'ega, itula faigaluega, taimi sauniuni, sone tilivaina, ma fa'atonuga o auaunaga.
Fa'amatalaga Fegalegaleaiga a Tagata Fa'atau: Fa'amatalaga CRM e aofia ai le fa'atonuga o tagata fa'atau, aofa'iga tupe fa'aalu, sikoa RFM (Taua'i, Auala, Tupe) sikoa, fa'asologa o le olaga, tulaga fa'amaoni, tulaga fa'atauva'a, gagana e fiafia i ai, pine, ma fa'amatalaga.
Fa'amaumauga a le aufaigaluega: Staff member names, roles, employee codes, departments, designations, employment type, contact information, emergency contacts, banking details, identity documents, and HR records when using the People and HR feature.
Third-Party Integrations: Google Place ID, Google rating, faʻasalalauga faʻasalalau (WhatsApp, Facebook), ma faʻamatalaga fefaʻasoaaʻi ma auaunaga tuʻufaʻatasia (polokalame faʻamatalaga, faʻasalalauga tuʻuina atu).
Fa'amatalaga Fa'atau: Feso'ota'iga fa'ailoga fa'atauva'a, fa'ailoga fa'asalalau, fa'asologa o nofoaga e tele, ma au'ili'ili fa'ailoga.

3.4 Pa'aga Tiliva

Fa'amaoniga Fa'asinomaga: Fa'ailoga mai le Malo, laisene aveta'avale, resitalaina o ta'avale, ma fa'amaoniga o inisiua.
Real-Time Location: Fa'afou fa'amaopoopo GPS i taimi o tiliva fa'agaoioia mo le siakiina o oka, fa'alelei auala, ma fa'amoemoega saogalemu.
Fa'amatalaga Fa'atinoga: Numera o fa'atonuga ua mae'a, oka na te'ena, taimi e tu'uina atu ai, fa'ailoga na maua, ma tala fa'asolopito o tupe maua.
Fa'amatalaga Tiliva Drone: Mo pa'aga e mafai ona tu'uina atu le drone: tulaga e mafai ai e le drone, ituaiga tagata tamo'e, fa'amaumauga tu'uina atu, tofiga DronePort, ma ogalaau fa'agaioia drone.

3.5 Paaga Teritori

Puleaina Teritori: Tulaga o le teritori ua tofia (Region, Country, State, City, Area), fa'ailoga teritori, ma le lautele fa'afanua.
Fua Fa'atinoga: Fuainumera o luga ole pisinisi, tupe maua maua, togi fa'amalieina paaga, ma fua fa'aolaola teritori.
Fa'amatalaga Talosaga: Territory applicant profile information submitted during the application and onboarding process.

3.6 Tagata Fa'aaogā Teugatupe Autasi (Foodfy for Work)

Fa'amatalaga Fa'alapotopotoga: Igoa faaletulafono a le Kamupani, ituaiga faalapotopotoga faaletulafono, numera o laisene tau fefa'ataua'iga, numera o lafoga, tuatusi resitala, fa'amatalaga fa'afeso'ota'i pili, ma le logo.
Fa'amaumauga a le aufaigaluega: Igoa o le tagata faigaluega, imeli, matafaioi (pule/pule/tagata faigaluega), matagaluega, nofoaga autu o tau, numera o tagata faigaluega, paleni atotupe, talafaasolopito o fefa'atauaiga atotupe, ma tulaga faigaluega.

3.7 Teufaafaigaluega

Tala'aga a le Investor: Tulaga fa'amaoniaga, mea e fiafia i ai tupe teufaafaigaluega, pepa fa'amaonia e iloagofie ai, ma tala'aga o feso'ota'iga.
Gaoioiga Teufaafaigaluega: Tului fa'afaigaluega, auai i fefa'ataua'iga, aofa'iga o tupe fa'afaigaluega, ma feso'ota'iga feso'ota'i.

3.8 Tagata fa'aoga NutriLife

NutriLife e aoina ma'ale'ale soifua maloloina ma biometric fa'amaumauga. Va'ai le Vaega 9 mo fa'amatalaga auiliili.

3.9 Fa'amatalaga mai Itu Tolu

Social media platforms when you sign in using social login (Google, Facebook, Apple).
Totogi fa'asoa ma fa'alapotopotoga tau tupe mo le fa'amaoniaina o fefa'ataua'iga ma le puipuia o faiga tau fa'asese.
Fa'atonu pisinisi a le malo ma resitara a le malo mo le fa'amaoniaina o pisinisi ma le fausiaina o fa'amaumauga.
Tatala Mea'ai Fa'amatalaga ma isi fa'amaumauga o mea'ai mo fa'amaumauga tau taumafa.
Third-party delivery platforms (Uber Eats, Deliveroo, Talabat, Keeta, Careem) for integrated order management.
Google Maps and Places API mo nofoaga, fa'afanua, ma fa'amatalaga tuatusi.
Iloiloga ma faʻasalalauga paʻaga mo suʻesuʻega o fefaʻatauaʻiga i luga o le upega tafaʻilagi ma fua faʻasalalauga.

4. Fa'avae Tulafono mo le Fa'agaioiina

We process your personal data on the following legal bases, as applicable under the General Data Protection Regulation (GDPR) and similar frameworks:

Fa'atinoga o Konekarate: Fa'atonuga e mana'omia e fa'ataunu'u ai a matou noataga fa'akonekarate ia te oe, e aofia ai le faia o tala, fa'atonuga, fa'afoeina o totogi, tu'uina atu o le tu'ufa'atasiga, ma le tu'uina atu o foliga o le Platform na e lesitala pe talosagaina.
Maliega: Fa'agaioiina e fa'atatau i lau fa'atagaga tu'ufua, fa'apitoa, fa'amatalaga, ma le manino. E fa'atatau lea i le: su'esu'ega sa'o o le nofoaga o le GPS, le aoina o fa'amaumauga o le soifua maloloina o NutriLife ma le biometric (fa'amatalaga vaega fa'apitoa), feso'ota'iga fa'atauga ma imeli fa'alauiloa, kuki e le'o mana'omia ma fa'atekonolosi su'esu'e, ma au'ili'ili ata o mea'ai a le AI.
Tului Fa'aletulafono: Fa'agaioiga e mana'omia mo a tatou aia tatau fa'apisinisi, pe a le fa'amalo nei aia e au aia tatau ma sa'olotoga. E aofia ai: Puipuiga fa'avae ma le puipuiga o faiga taufaasese, au'ili'iliga ma le fa'aleleia atili o le au'aunaga, fa'ai'uga fa'apitoa o su'esu'ega ma fautuaga (fa'aliga e le o ni AI), lagolago ma feso'ota'iga tagata fa'atau, ma le fa'amalosia o a tatou Tuutuuga o Auaunaga.
Nofoaga Faaletulafono: Fa'agaioiga e mana'omia e usita'ia ai mana'oga fa'aletulafono talafeagai, e aofia ai tulafono fa'aletulafono ma fa'amaumauga, e tetee atu i tupe fa'aofiofi (AML) ma mana'oga e iloa e lau tagata fa'atau (KYC), le saogalemu o mea'ai ma le soifua maloloina lautele, fa'amauina o fa'amaumauga e fa'atulafonoina e le tulafono, ma tali i talosaga fa'aletulafono a le malo po'o tulafono fa'atonutonu.
Vital Interest: I tulaga fa'apitoa, fa'agaioiga e mana'omia e puipuia ai se tasi e fiafia i ai, e pei o fa'alavelave fa'afuase'i e a'afia ai mea'ai allergies, fa'alavelave saogalemu, po'o fa'alavelave fa'afuase'i o le soifua maloloina lautele.

5. Fa'afefea ona Matou Fa'aogaina Au Fa'amatalaga

We use the personal data we collect for the following purposes:

5.1 Galuega Autu Platform

Tuuina atu, tausia, faagaoioia, ma faaleleia le Platform ma ona foliga ma auaunaga uma.
Fa'agasolo ma fa'ataunu'u oka, totogi, toe fa'afo'i, ma tiliva.
Fausia, fa'amaonia, ma pulea fa'amatalaga a tagata fa'aoga i ituaiga uma o tagata fa'aoga.
Fa'agaoioi le su'esu'eina o oka i le taimi moni, fa'amaopoopo le tu'uina atu, ma le ave ta'avale/drone.
Fa'agasolo tupe totogi a Pa'aga Pisinisi ma fa'alelei tau tupe.
Puleaina o saofaga a Foodfy Gold, fa'amanuiaga, ma pili.
Fa'agaoioia Foodfy for Work atotupe fa'apisinisi, vaevaega, ma le siakiina o tupe fa'aalu.

5.2 Fesootaiga

Send transactional communications including order confirmations, delivery updates, payment receipts, and account notifications.
Tuuina atu le lagolago a tagata faatau ma tali atu i fesili e ala i auala uma (imeli, in-app, WhatsApp, SMS).
With your consent, send promotional communications, marketing offers, and personalized recommendations.

5.3 Fa'asinomaga ma AI

Fa'asinomaga lou poto masani e ala i fa'ai'uga su'esu'e a le AI-powered, fautuaga fa'apisinisi, ma fautuaga o oloa.
Tuuina atu Paaga Pisinisi ma meafaigaluega e faʻaaogaina AI e aofia ai le faʻavasegaina o lisi, faʻataʻitaʻiga o manaʻoga, faʻatautaia o mea tau maketi, ma auʻiliʻiliga o tagata faatau.
Power NutriLife fa'atusa e aofia ai su'esu'ega ata o mea'ai a AI, fa'atatau o mea'ai, ma ta'iala fa'apitoa tau mea'ai.
Fa'agaoioi AI chatbots ma fa'aautometi tagata fa'atau.

5.4 Saogalemu, Saogalemu, ma Tausi

Su'esu'e, su'esu'e, ma puipuia faiga tau fa'asese, fa'atautala, avanoa e le fa'atagaina, ma isi gaioiga fa'asolitulafono pe fa'aleagaina.
Verify the identity of Business Partners, Delivery Partners, Territory Partners, and Investors.
Ia tausisia noataga faaletulafono talafeagai, manaoga o lafoga, ma tulafono faatonutonu.
Fa'amalosia a matou Tuutuuga o Auaunaga ma isi maliega.

5.5 Iloiloga ma Fa'aleleia

Fa'atino au'ili'iliga tu'ufa'atasia ma le fa'ailoaina e malamalama ai i fa'aoga fa'aoga ma fa'aleleia foliga o le Platform.
Fa'atino su'ega A/B ma su'esu'ega poto fa'aoga.
Train and improve AI and machine learning models using anonymized and aggregated data.
Fausia lipoti atamai pisinisi ma malamalamaga maketi.

6. Fa'afefea Matou Fa'asoa Atu Au Fa'amatalaga

We share your personal data only as necessary to operate the Platform and provide our services. We do not sell your personal data to third parties.

6.1 Faatasi ai ma Isi Tagata Fa'aoga Fa'avae

Paaga Pisinisi: When you place an order, we share your name, delivery address, phone number, and order details with the relevant Business Partner to fulfill your order. Business Partners on Foodfy retain full ownership of their customer data and can export it at any time.
Pa'aga Tiliva: We share your delivery address, order pickup location, and necessary contact information with Delivery Partners to complete deliveries. Delivery Partner access to your data is limited to what is necessary for the current delivery.
Tagata fa'atau: Fa'amatalaga Fa'aPaaga Pisinisi (igoa, tuatusi, fa'ailoga, lisi, itula fa'agaioiga) o lo'o fa'aalia fa'alaua'itele i luga ole Platform ina ia mafai ai ona maua ma fa'atonu.

6.2 Fa'atasi ma 'Au'aunaga

We engage trusted third-party service providers who process data on our behalf under strict data processing agreements:

Stripe: Fa'agaioiina o totogi, pili o le lesitala, ma su'esu'ega taufaasese.
Cloudflare: Tu'uina atu o mea, puipuiga o le DDoS, ma le 'upega tafa'ilagi.
Anthropic ma OpenAI: AI ma masini a'oa'oga fa'ata'ita'iga fa'ata'ita'iga mo vaega ole Platform AI. O fa'amaumauga e lafo atu i kamupani e tu'uina atu AI o lo'o fa'agaioia i lalo oa latou fa'asologa o fa'amaumauga o pisinisi ma e le fa'aaogaina e toleni ai a latou fa'ata'ita'iga lautele.
Deepgram: Speech-to-text processing for voice-enabled features.
Twilio: SMS delivery and voice communication services.
Google: Fa'afanua, Nofoaga API, au'ili'iliga, ma auaunaga fa'asalalauga.
Meta: Fa'asalalauga fa'asalalauga pulega ma le su'eina o le liua.
Tuuina atu o Atinae o Ao: Server hosting, data storage, and computing services.

6.3 Fa'atasi ai ma Fa'asalalauga Fa'asalalau a Vaega Tolu

When Business Partners use delivery platform integrations (Uber Eats, Deliveroo, Talabat, Keeta, Careem, and others), order data and necessary operational information is exchanged between the Platform and these third-party services to enable cross-platform order management. This sharing is initiated by the Business Partner and governed by the terms of each delivery platform.

6.4 Fa'atasi ma Fa'asoa Fa'amaumauga

When Business Partners connect accounting software (Xero, QuickBooks), financial transaction data, invoices, and business records are synchronized as configured by the Business Partner.

6.5 Mo Fa'amoemoega Fa'aletulafono ma Fa'atonu

When required by applicable law, regulation, legal process, subpoena, court order, or enforceable governmental request.
To enforce our Terms of Service and other agreements.
To protect the rights, property, safety, or security of Foodfy, our Users, or the public.
To detect, prevent, or address fraud, security, or technical issues.

6.6 Fa'aliliuga Pisinisi

I le fesoʻotaʻiga ma se tuʻufaʻatasia, mauaina, toe faʻatulagaina, gaumativa, faʻatau atu o aseta, poʻo fefaʻatauaiga faʻapisinisi tutusa, o au faʻamatalaga patino e mafai ona tuʻuina atu i le kamupani mauaina. O le a matou tu'uina atu se fa'aaliga a'o le'i fa'atagaina au fa'amatalaga patino i se isi faiga fa'alilolilo.

6.7 Faatasi ai ma Lau Maliega

We may share your information for purposes not described in this Privacy Policy with your explicit consent.

7. Fa'amauina o Fa'amatalaga

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, provide our services, and comply with legal obligations. Specific retention periods include:

Active Account Data: Retained for the duration of your account plus 30 days after account deletion request to allow for recovery.
Fa'atonuga ma Fa'amaumauga o Fefa'atauaiga: Retained for a minimum of 7 years to comply with tax, accounting, and financial regulations in applicable jurisdictions.
Faamaumauga o Totogi: Retained as required by PCI DSS standards and financial regulations, typically 7 years.
Fa'amatalaga Paaga Pisinisi: Retained for the duration of the business relationship plus the legally required retention period for business records.
NutriLife Health Data: Retained while your NutriLife profile is active. Upon deletion request, health data is permanently deleted within 30 days, except where retention is required by law.
Foodfy Gold Fa'amatalaga Fa'atauga: Retained for the duration of the subscription plus 3 years for billing dispute resolution.
Fa'amaumauga a le Aufaigaluega: Retained for the duration of the employee enrollment plus 1 year after removal from the Corporate Account.
Fa'amaumauga o Feso'ota'iga: O feso'ota'iga lagolago a tagata fa'atau na taofia mo le 3 tausaga mo le fa'amautinoaga lelei ma le fo'ia o feeseeseaiga.
Fa'amatalaga Fa'amatalaga: O fa'amaumauga tu'ufa'atasia ma fa'alilolilo fa'amatalaga e mafai ona taofia mo se taimi fa'avavau ona e le fa'ailoaina ai tagata ta'ito'atasi.

When personal data is no longer needed and no legal obligation requires its retention, we securely delete or irreversibly anonymize it using industry-standard methods.

8. AI ma Fa'atonu Fa'ai'uga

E fa'aogaina e Foodfy le atamai fa'apitoa ma le fa'aogaina otometi i luga o le tele o vaega o le Platform. Matou te tuuto atu i le manino e uiga i le faʻaogaina e nei tekinolosi au faʻamatalaga.

8.1 Fa'afefea ona Fa'agasolo e AI Au Fa'amatalaga

Fautuaga Fa'apitoa: AI fa'ata'ita'iga su'esu'e lau fa'asologa o fa'atonuga, su'esu'ega amio, nofoaga, ma mea e te mana'o e fa'ailoa ai pisinisi, oloa, ma ofo. O lenei faiga e fa'avae i luga ole tului fa'aletulafono.
Search Ranking: Search results are ranked using algorithms that consider relevance, distance, popularity, ratings, and personalization signals.
Manaoga Va'aiga: Mo Pa'aga Pisinisi, e su'esu'e e AI fa'amaumauga o fa'asologa fa'asolopito, fa'asologa o vaitau, mea tutupu i le lotoifale, ma fa'amaumauga o le tau e va'ai ai mana'oga. E fa'aogaina ai fa'amaumauga pisinisi tu'ufa'atasia.
Fa'atonuga Menu: AI fa'ailoa mai fetuunaiga o tau ma suiga o lisi e fa'atatau i fa'amatalaga fa'atau, au'ili'iliga fa'atauva, ma mea e fiafia i ai tagata fa'atau. O fa'ai'uga mulimuli e fai lava e le Paaga Pisinisi.
Su'esu'ega Fa'asese: O faiga fa'aautometi e su'esu'e ai fa'asologa o fefa'ataua'iga, fa'amatalaga o masini, ma fa'ailoga o amioga e fa'ailoa ai gaioiga e ono fa'a'ole'ole. O fefa'atauaiga fa'ailoga e mafai ona toe iloiloina e tagata su'esu'e.
NutriLife AI: E su'esu'e e AI ata o mea'ai e fa'atatau i mea'ai paleni ma fa'atupuina fautuaga fa'apitoa tau mea'ai e fa'atatau i lou talaaga o lou soifua maloloina. Va'ai le Vaega 9 mo fa'amatalaga.
Fa'atauga Fa'autometi: AI fa'atupuina mea tau maketi, fa'asalalauga imeli, ma ofo fa'alauiloa mo Pa'aga Pisinisi e fa'avae i luga o le vaevaega o tagata fa'atau ma fa'amaumauga tau amio.

8.2 O Au Aia Tatau e Fa'atatau i Fa'ai'uga Fa'autometi

Under applicable law (including GDPR Article 22), you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. Where such automated decisions are made:

You have the right to obtain human intervention and review of the decision.
You have the right to express your point of view and contest the decision.
You may request an explanation of the logic involved in the automated decision.

To exercise these rights, contact us at [email protected].

8.3 Puipuiga o Fa'amatalaga AI

O fa'amaumauga na lafoina i kamupani fa'apitoa a AI (Anthropic, OpenAI) o lo'o fa'agasolo i lalo o maliega o fa'amatalaga tau pisinisi. E le'o fa'aogaina au fa'amatalaga e toleni ai a latou fa'ata'ita'iga AI fa'amoemoe lautele.
AI fa'ata'ita'iga fa'ata'ita'iga a Foodfy fa'aogaina fa'amatalaga fa'alilolilo ma fa'aputuga e le iloa ai tagata ta'ito'atasi.
O galuega fa'atino a le AI e fa'amoemoeina ma e tu'uina atu o ni fautuaga po'o ni fua fa'atatau, ae le o ni fa'ai'uga mautinoa.

9. Soifua Maloloina ma Fa'amatalaga Biometric (NutriLife)

NutriLife e fa'agasolo fa'amatalaga ma'ale'ale e feso'ota'i ma le soifua maloloina ma biometric e mana'omia ai le puipuiga fa'apitoa i lalo o tulafono fa'apitoa. O lenei vaega o loʻo tuʻuina atu faʻamatalaga auiliili e uiga i le auala matou te taulimaina ai nei faʻamatalaga.

9.1 Vaega o Fa'amatalaga Soifua Maloloina A'oa'oina

With your explicit consent, NutriLife may collect and process the following categories of health data:

Fua Faaletino: O le mamafa o le tino, maualuga, pasene o le ga'o o le tino, li'o o le puimanava, li'o o suilapalapa, ma le fa'asologa o le tino (BMI).
Vital Signs: Le maualuga o le kulukose o le toto, faitau toto maualuga, ma le tātā fatu.
Fa'ailoga o le Soifuaga: Sleep duration, hydration levels, daily step count, energy levels, stress levels, mood, and digestive health indicators.
Fa'amatalaga Tau Mea'ai: Fa'amaumauga o mea'ai, ata o mea'ai, calorie ma le macronutrient intake (protein, carbohydrates, ga'o, fiber, sugar, sodium), micronutrient intake (vitamini A e oo i le B12, calcium, iron, potassium, ma isi), ituaiga mea'ai, ma mea'ai allergies.
Soifua Maloloina: Aso fanau, itupa, tulaga o galuega, sini o le soifua maloloina (pa'u mamafa, maua, tausiga), fua fa'atatau, tulaga fa'afoma'i, fa'aoga fa'aopoopo, ma'itaga po'o le tulaga o le susu.
AI Iloiloga Faʻamatalaga: O ata o taumafataga na suʻesuʻeina e AI, faʻailoga mautinoa, ma fua faʻatatau o meaʻai na gaosia e AI.

9.2 Fa'avae Tulafono ma Fa'atagaga

O fa'amaumauga o le soifua maloloina ma le biometric o lo'o fa'avasegaina o fa'amaumauga fa'apitoa i lalo ole GDPR (Mataupu 9) ma tulafono tutusa i le lalolagi atoa. Matou te fa'agasolo nei fa'amatalaga fa'atatau i lau fa'atagaga manino, lea e te tu'uina atu i le NutriLife onboarding. E mafai ona e faaui i tua lau maliega i soo se taimi e ala i le tapeina o le NutriLife i au faʻamaumauga, lea e iu ai i le tapeina o au faʻamatalaga o le soifua maloloina i totonu ole 30 aso.

9.3 Tapulaa Faamoemoega

Your NutriLife health data is used strictly for the following purposes:

Fuafuaina o lau fua fa'atatau o le metabolic (BMR), aofa'i o tupe alu i aso ta'itasi (TDEE), ma fa'atatauga fa'atatau o le kalori ma le macronutrient.
Tracking your food diary entries and nutritional intake over time.
Tuuina atu o fautuaga tau taumafa e fa'amalosia ai le AI ma fa'atonuga o fuafuaga o taumafataga.
Fa'aali atu faiga fa'alesoifua maloloina ma aga'i i luma i au sini fa'ailoa.

9.4 Puipuiga o Fa'amatalaga Fa'amau

O fa'amaumauga ole soifua maloloina ole NutriLife o lo'o fa'ailogaina ile malologa ma femalagaiga ile fa'aogaina ole AES-256 ma le TLS 1.3 fa'ailoga.
O fa'amaumauga o le soifua maloloina e teu ese mai fa'amaumauga lautele o le Platform fa'atasi ai ma fa'atonuga fa'aopoopo.
E LE'I fa'asoaina fa'amaumauga o le soifua maloloina o NutriLife i kamupani inisiua, falefaigaluega, tagata fa'asalalau, po'o so'o se isi vaega mo fa'amoemoega e le feso'ota'i ma le tu'uina atu o le auaunaga NutriLife.
E LE'I fa'aogaina fa'amatalaga fa'alesoifua maloloina mo fa'asalalauga fa'atatau pe fa'atau atu i isi vaega.
Avanoa i fa'amatalaga fa'alesoifua maloloina i totonu o Foodfy e fa'atapula'aina i tagata faigaluega mana'omia ma faiga i luga o se fa'avae mana'omia-ia-iloa.

10. Foodfy Gold Fa'amaumauga Fa'atauga

When you subscribe to Foodfy Gold, we process additional data related to your membership:

Subscription Data: Ituaiga Fuafuaga, tulaga o le lesitala (toaga, fa'ata'ita'i, taofi, fa'aleaogaina, fa'agata), aso amata ma fa'ai'uga, aso vaitaimi fa'ata'ita'iga, ma aso fa'afouga.
Fa'amatalaga Totogi: Stripe customer ID, Stripe subscription ID, payment method (last four digits and card type only), and billing history. Full card details are stored exclusively by Stripe.
Fa'aoga Fa'amanuiaga: Total orders placed with Gold benefits, delivery savings, discount savings, total calculated savings, and benefit redemption logs.

This data is processed to manage your subscription, apply benefits to eligible orders, calculate your savings, and provide you with subscription management features. Legal basis: performance of contract.

11. Teugatupe Autasi ma Fa'amaumauga a le Aufaigaluega

Mo Foodfy for Work (Fa'amatalaga Autasi), e fa'asoa fa'amaumauga o tiute:

11.1 So'oga Pule o Fa'amaumauga

The enrolling organization (employer) acts as the data controller for employee personal data provided through the Corporate Account. Foodfy acts as a data processor, processing employee data solely as instructed by the employer and in accordance with the Foodfy for Work Data Processing Agreement.

11.2 Fa'amaumauga Aoina

Igoa o le tagata faigaluega, tuatusi imeli, ma le matafaioi i totonu o le Teugatupe Autasi (admin, pule, tagata faigaluega).
Matagaluega, nofoaga autu o tau, ma le numera o tagata faigaluega e pei ona saunia e le fale faigaluega.
Wallet balance, credit history, spending history, and refund records.
Talafa'asolopito o fa'atonuga na faia e fa'aaoga ai le atotupe fa'apitoa, e aofia ai mea na oka ma aofa'iga.

11.3 Tiutetauave a le tagata e ona galuega

O tagata e ana galuega e nafa ma: (a) i ai se faavae faaletulafono e faasoa atu ai faamatalaga o tagata faigaluega ma Foodfy; (b) logoina tagata faigaluega e uiga i le faagasologa o faamatalaga e ala i le Platform; (c) tali atu i talosaga aia tatau o faamatalaga a tagata faigaluega e faasino i faamatalaga e pulea e tagata e ona galuega; ma (d) faamautinoa le tausisia o tulafono talafeagai mo galuega ma le puipuiga o faamatalaga.

12. Drone Delivery Fa'amatalaga Fa'atino

When drone delivery services are used, the following additional data is processed:

Route and GPS Data: Auala va'alele a Drone, fa'ailoga e ala atu i nofoaga o DronePort, fa'asoa fa'atasi GPS, ma taimi fa'atatau e taunu'u mai ai.
Fa'amatalaga Paaga Tiliva: Mo pa'aga e mafai ona ave le drone: nofoaga moni i le taimi o tilivaga, fa'amaumauga o fa'amaumauga, ma fa'amaumauga o galuega.
Fa'amatalaga DronePort: DronePort metric fa'aoga, fa'asologa o tausiga, ma tulaga fa'atino.
Fa'amatalaga Fa'atau a Tagata Fa'atau: E mana'omia fa'amaopoopo tu'u sa'o mo le tulaueleele saogalemu ma le sa'o, atonu e sili atu le sa'o nai lo le tu'uina atu o tuatusi masani.

O fa'amatalaga tu'uina atu o Drone o lo'o fa'agasolo i luga o le fa'avae fa'aletulafono o fa'atinoga fa'akonekarate ma, pe a talafeagai ai, aia tatau i le fa'atumauina o le saogalemu ma le lelei o galuega fa'aolaina. O fa'amaumauga o nofoaga moni a Pa'aga Ti'ava'a e fa'agaioiina na'o taimi o tilivaga.

13. Puipuiga o Fa'amaumauga

E fa'atino e Foodfy faiga fa'atekinisi fa'apitoa ma fa'alapotopotoga e puipuia ai au fa'amatalaga patino:

13.1 Puipuiga Faapitoa

Fa'ailogaina o fa'amaumauga uma i femalagaiga e fa'aaoga ai le TLS 1.2+ (HTTPS fa'amalosia i pito uma o le Platform).
Fa'ailoga o fa'amatalaga ma'ale'ale i le malologa e fa'aaoga ai le fa'ailoga AES-256.
Web application firewall (WAF) and DDoS protection powered by Cloudflare.
Feso'ota'iga tu'uina atu mea i totonu (CDN) fa'atasi ai ma fa'aoga pito mo le fa'atinoga ma le saogalemu.
PCI DSS-tulaga totogi e ala i Stripe, e aunoa ma le teuina o numera kata atoa i luga o sapalai Foodfy.
Two-factor authentication (2FA) available for all accounts and mandatory for privileged accounts.
API fa'amaoni e fa'aoga ai fa'ailoga malupuipuia ma le fa'atapula'aina o fua fa'atatau ma su'esu'ega fa'aleagaina.
Regular automated vulnerability scanning and penetration testing.

13.2 Puipuiga Faalefaalapotopotoga

Role-based access controls ensuring employees can only access data necessary for their function.
Fa'amaumauga o fa'amaumauga a le tele o tagata mautotogi fa'atasi ai ma fa'amaumauga tu'ufa'atasiga fa'apitoa a le atunu'u, fa'amautinoaina o fa'amaumauga mai pulega fa'afa'afa'afa'afa'aiga e fa'amavae lelei.
Maliega fa'agaioiga fa'amaumauga ma au'aunaga uma a isi vaega.
Regular security awareness training for all personnel with access to personal data.
Fa'atonuga e tali atu i fa'alavelave fa'afuase'i ma se vaega fa'apitoa mo le puipuiga.
Fa'ata'ita'iga fa'aitiitiga fa'amaumauga: matou te aoina na'o fa'amaumauga e mana'omia mo le fa'amoemoe fa'apitoa.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage all users to take steps to protect their own accounts, including using strong, unique passwords and enabling two-factor authentication.

14. Fa'aliliuga Fa'ava-o-malo

Foodfy o lo'o fa'agaoioia i atunu'u e 250+ e ala i ana atina'e fa'alelalolagi ma feso'ota'iga a le Territory Partner. O au fa'amatalaga patino e mafai ona fesiita'i ma fa'agaioi i atunu'u e ese mai lou atunu'u o lo'o nofo ai. A matou fa'aliliuina fa'amatalaga patino fa'ava-o-malo, matou te fa'atinoina puipuiga talafeagai ina ia mautinoa o lo'o puipuia pea au fa'amatalaga:

Standard Contractual Clauses (SCCs): Mo fesiitaiga mai le EEA/UK i atunu'u e aunoa ma se fa'ai'uga talafeagai, matou te fa'aogaina Fuaiupu Fa'akonekarate Fa'atonu a le Komisi Europa.
Maliega o Fa'amaumauga: O kamupani tu'ufa'atasi uma e tu'uina atu fa'amatalaga patino mo i matou, o lo'o noatia i maliega fa'atautaia o fa'amaumauga e aofia ai noataga mo le puipuiga o fa'amaumauga, mana'oga mo le puipuiga, ma le puipuiga o le felauaiga o tuaoi.
Fa'asoa Fa'amatalaga Fa'apitoa a le Atunu'u: E fa'aogaina e le matou fale fa'apipi'i fa'ato'aga fa'apitoa a le atunu'u, o lona uiga o fa'amaumauga fa'agaioiga o lo'o teuina ma fa'agasolo i totonu po'o lata ane i le fa'afanua fa'afanua o le Teritori talafeagai, fa'aitiitia ai le felauaiga o tuaoi mo galuega i lea aso ma lea aso.
Filifiliga Lava: Where available, we rely on adequacy decisions issued by relevant regulatory authorities.
Transfer Impact Assessments: We conduct transfer impact assessments for data transfers to countries without adequate data protection frameworks.

15. O Au Aia Tatau

Fa'alagolago i lou nofoaga, e iai au aia tatau e fa'atatau i au fa'amatalaga patino. Foodfy ua tuuto atu i le faamamaluina o nei aia tatau mo tagata uma i le lalolagi atoa:

15.1 Aia Tatau a le Lalolagi

Regardless of your location, all Foodfy users may:

Avanoa: Request a copy of the personal data we hold about you in a structured, commonly used, machine-readable format.
Fa'asa'oga: Request correction of inaccurate, incomplete, or outdated personal data. You can update most information directly through your account settings.
Aveese: Request deletion of your personal data, subject to legitimate retention requirements (legal obligations, dispute resolution, fraud prevention).
Restriction: Request that we restrict the processing of your personal data in certain circumstances.
Tete'e: Tete'e i le fa'agaioiina o au fa'amatalaga patino mo fa'amoemoega tau maketi sa'o. O le a matou usita'ia fa'atonuga uma e filifili ai i fafo vave.
Withdrawal of Consent: Where processing is based on consent, withdraw your consent at any time without affecting the lawfulness of prior processing.
Fa'amama Fa'amatalaga: Request complete deletion of your account and associated personal data. Account deletion requests are processed within 30 days.

15.2 Auala e Fa'atino ai Au Aia Tatau

You may exercise your rights by:

Avanoa i au fa'amaumauga mo le pulega o fa'amaumauga a le tagata lava ia, suiga o mea e fiafia i ai, ma le tapeina o tala.
Imeli mai le matou Ofisa Puipuiga o Fa'amatalaga ile [email protected] ma lau talosaga.
Imeli [email protected] mo su'esu'ega fa'alilolilo lautele.

We will verify your identity before processing requests and respond within the timeframe required by applicable law (typically 30 days, extendable by an additional 60 days for complex requests with prior notification to you).

16. Aia Tatau Fa'aitulagi

The following supplemental provisions apply based on your location and the applicable data protection law:

16.1 Eria o le Tamaoaiga a Europa ma Peretania (GDPR / UK GDPR)

Afai o lo'o e nofo i le EEA po'o Peretania, o lo'o i ai au aia tatau fa'aopoopo i lalo o le General Data Protection Regulation:

Fa'amatalaga feavea'i: Receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller.
Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection supervisory authority. A list of EEA supervisory authorities is available at ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
Fa'atonu Fa'ai'uga: Right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects (GDPR Article 22). See Section 8.2.
Ofisa Puipuiga o Faamatalaga: E mafai ona maua la matou DPO i le [email protected] mo soʻo se GDPR faʻatatau i fesili.

16.2 Kalefonia, Iunaite Setete (CCPA / CPRA)

Afai o oe o se tagata nofomau i Kalefonia, o lo'o ia te oe aia tatau nei i lalo o le California Consumer Privacy Act (e pei ona teuteuina e le California Privacy Rights Act):

Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected, the sources of collection, the business purpose for collecting, and the categories of third parties with whom we share it.
Right to Delete: Request deletion of your personal information, subject to statutory exceptions.
Right to Correct: Request correction of inaccurate personal information.
Right to Opt Out of Sale or Sharing: E le fa'atauina e Foodfy au fa'amatalaga patino. Matou te le fa'asoa fa'amatalaga patino mo fa'asalalauga fa'asalalauga fa'asalalau e aunoa ma lau fa'atagaga.
Right to Limit Use of Sensitive Personal Information: Request limitation of the use and disclosure of sensitive personal information to what is necessary for the purposes specified.
Le Fa'ailoga tagata: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

I le 12 masina talu ai, matou te leʻi faʻatau atu faʻamatalaga patino e pei ona faʻamatalaina e le CCPA/CPRA.

16.3 Pasila (LGPD)

Afai o loʻo e tu i Pasila, e iai au aia tatau i lalo o le Lei Geral de Protecao de Dados (LGPD), e aofia ai le aia tatau e: faʻamaoniga o le gaioiga, avanoa, faʻasaʻo, faʻamaonia, feaveaʻi, tapeina o faʻamatalaga na faʻatautaia ma le maliega, faʻamatalaga e uiga i le faʻasoa, ma le aia tatau e talosaga ai le Autoridade Nacional de Protecao de Dados (ANPD).

16.4 Asia-Pasefika (PDPA ma Tulafono Tutusa)

Afai o oe o loʻo i totonu o faʻamasinoga faʻatasi ma le Personal Data Protection Acts poʻo tulafono tutusa (e aofia ai Sigapoa, Thailand, ma isi atunuʻu Asia ma le Pasefika), e iai au aia tatau e maua ai, faasaʻoga, tapeina, faʻatapulaʻaina, ma le feaveaia o au faʻamatalaga patino e pei ona tuʻuina mai e tulafono faʻalotoifale talafeagai. Matou te fa'agasolo au fa'amatalaga e tusa ai ma mana'oga talafeagai a le PDPA, e aofia ai le mauaina o le fa'atagaga pe a mana'omia ma le tu'uina atu o fa'aaliga manino o gaioiga o fa'amatalaga.

16.5 Sasa'e Tutotonu ma Aferika i Matu

Mo tagata fa'aoga i UAE, Saudi Arabia, ma isi pulega a le MENA, matou te usita'ia tulafono fa'atatau mo le puipuiga o fa'amaumauga e aofia ai le tulafono a le UAE Federal Decree-Law on Personal Data Protection, Saudi Arabia Personal Data Protection Law, ma faiga fa'aitulagi tutusa. E aofia ai fa'amatalaga fa'atūlaga mana'oga pe a talafeagai.

16.6 Isi Puleaga

Foodfy ua tuuto atu i le usitaia o tulafono o le puipuiga o faamatalaga i pulega uma tatou te galulue ai. Afai o lo'o i ai i lau pulega fa'a-fa'amasinoga mana'oga mo le puipuiga o fa'amaumauga e le o ta'ua i luga, fa'amolemole fa'afeso'ota'i le [email protected] mo fa'amatalaga e uiga i le auala matou te puipuia ai au aia i lalo o lau tulafono fa'alotoifale.

17. Fa'asilasilaga o Soliga

I le tulaga o se soliga o faʻamatalaga patino e ono lamatia ai au aia tatau ma saolotoga, Foodfy o le a:

Fa'ailoa le pulega fa'apitoa e va'ava'ai i totonu ole 72 itula talu ona iloa le soliga, e pei ona mana'omia e le GDPR Mataupu 33 ma aiaiga tutusa i isi pulega fa'afaamasinoga.
Fa'ailoa i tagata ua a'afia e aunoa ma le fa'atuai fa'aletonu pe a tula'i mai le soliga e ono i'u ai i se tulaga maualuga e ono tula'i mai i a latou aia tatau ma sa'olotoga, e pei ona mana'omia e le GDPR Mataupu 34 ma aiaiga tutusa.
Tuuina atu faʻamatalaga o le natura o le soliga, vaega ma le aofaʻi o faʻamaumauga ma faʻamaumauga na aʻafia, o aʻafiaga e ono tupu, ma faiga na faia pe fuafua e foia ai le soliga ma faʻaitiitia ai ona aʻafiaga.
Fa'amau uma fa'amaumauga a le tagata lava ia, e aofia ai mea moni, a'afiaga, ma gaioiga fa'afofoga na faia, e tusa ai ma le matou resitala o soliga totonu.

Afai e te talitonu o au faʻamatalaga ua faʻafefeteina, faʻamolemole faʻafesoʻotaʻi vave [email protected].

18. Tamaiti ma Tamaiti

The Platform is not intended for use by individuals under the age of 18, or the age of digital consent in their jurisdiction (which may be lower, such as 16 in most EEA countries or 13 in the United States under COPPA). We do not knowingly collect personal information from children below the applicable age threshold.

Afai matou te iloa ua matou aoina faʻafuaseʻi faʻamatalaga patino mai se tamaititi i lalo ifo o le tausaga talafeagai e aunoa ma se faʻatagaga a matua poʻo se tagata o tausia, o le a matou faia vave ni laasaga e tape ai na faʻamatalaga mai a matou polokalama. Afai e te talitonu na matou aoina faʻamatalaga mai se tamaititi, faʻamolemole faʻafesoʻotaʻi vave i matou ile [email protected].

19. So'oga ma Au'aunaga a Vaega Tolu

The Platform may contain links to third-party websites, applications, and services. This Privacy Policy does not apply to any third-party services, and Foodfy is not responsible for the privacy practices, content, or security of any third party. This includes Business Partner websites built using the Foodfy Website Builder, which may contain additional third-party integrations selected by the Business Partner.

We encourage you to review the privacy policy of every third-party service you interact with.

20. Suiga i Lenei Faiga Fa'alilolilo

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes:

We will update the "Last updated" date at the top of this page.
We will provide prominent notice on the Platform.
Mo suiga fa'apitoa e matua a'afia ai le auala matou te fa'agaioi ai au fa'amaumauga, matou te logoina oe ile imeli ia le itiiti ifo ile 30 aso a'o le'i fa'amanaia suiga.
Where required by law, we will obtain your consent to material changes in data processing practices.

Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

21. Fa'afeso'ota'i matou

Afai ei ai ni au fesili, atugaluga, poʻo ni talosaga e uiga i lenei Faiga Faʻapitoa, au faʻamatalaga patino, poʻo a matou faʻataʻitaʻiga puipuiga o faʻamatalaga, faʻamolemole faʻafesoʻotaʻi i matou i auala nei:

Ofisa Puipuiga o Faamatalaga: [email protected]
Su'esu'ega Fa'alilolilo: [email protected]
Security Issues: [email protected]
Lagolago Lautele: [email protected]
Upega tafa'ilagi: foodfy.ai

We are committed to resolving any complaints about our collection or use of your personal data. If you have a complaint, please contact us first. If we are unable to resolve your concern, you have the right to lodge a complaint with your local data protection supervisory authority.