Privacy Policy

1. Intangiriro

Foodfy ("Isosiyete", "twe", "ibyacu", "twe") yiyemeje kurinda ubuzima bwite n'umutekano by'amakuru yawe bwite. Iyi Politiki Yibanga isobanura uburyo dukusanya, dukoresha, gutangaza, kubika, no kurinda amakuru yawe mugihe ukorana nurubuga rwa Foodfy, harimo urubuga rwacu kuri foodfy.ai, porogaramu zigendanwa, APIs, imbaho zicuruzwa, serivise za AI, umuyoboro utanga drone, hamwe na serivise zose hamwe nibiranga (twese hamwe, "Ihuriro").

This Privacy Policy applies to all users of the Platform worldwide, including Customers, Business Partners, Delivery Partners, Territory Partners, Corporate Account administrators and employees, Investors, Influencers, NutriLife users, and visitors. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

Foodfy ikorera mu bihugu 250+. Amategeko yihariye yo kurinda amakuru akurikizwa kuri wewe arashobora gutandukana ukurikije aho uherereye. Iyo amategeko y’ibanze atanga uburinzi burenze aya Politiki y’ibanga, amategeko y’ibanze aratsinda. Ingingo zinyongera zakarere zirasobanuwe mubice 16.

2. Umugenzuzi wamakuru

Foodfy nigenzura ryamakuru ashinzwe amakuru yawe bwite yatunganijwe binyuze kuri Platform, keretse bivuzwe ukundi. Kuri Foodfy kumurimo (Konti ya Corporate), ishyirahamwe ryiyandikisha rikora nkumugenzuzi wamakuru ku makuru bwite yumukozi, naho Foodfy ikora nkabatunganya amakuru kubwabo.

Kubibazo byo kurinda amakuru, urashobora kuvugana nushinzwe kurinda amakuru kuri:

Imeri: [email protected]
Postal Address: Foodfy, Ushinzwe Kurinda Data, iboneka ubisabwe ukoresheje [email protected]

3. Amakuru Turakusanya

We collect different categories of personal data depending on how you interact with the Platform and which services you use.

3.1 Abakoresha bose

Amakuru ya Konti: Izina ryuzuye, aderesi imeri, numero ya terefone, itariki yavutseho, ifoto yumwirondoro, nijambo ryibanga.
Amakuru yo Kwemeza: Injira ibyangombwa, ibintu bibiri byo kwemeza amabanga hamwe na code yo kugarura, ibimenyetso bya API, nibiranga amasomo.
Igikoresho namakuru ya tekiniki: Ubwoko bwibikoresho, sisitemu y'imikorere na verisiyo, ubwoko bwa mushakisha na verisiyo, imiterere ya ecran, ibiranga ibikoresho byihariye, amakuru y'urusobekerane rwa terefone igendanwa, aderesi ya IP, hamwe n'ibimenyetso byo kumenyesha (Ikimenyetso cya Expo).
Usage Data: Urupapuro rwasuwe, ibiranga byakoreshejwe, ibibazo byubushakashatsi, kanda imiterere, inzira yo kugendagenda, igihe cyamasomo, igihe cyerekana, byerekana URL, nibikorwa byabayeho.
Ikibanza: Ahantu hafi yakomotse kuri IP. Nuburenganzira bwawe busobanutse, neza neza aho GPS igenewe gutangwa, kuvumbura ubucuruzi hafi, hamwe nibiranga aho biherereye.
Amakuru y'itumanaho: Ubutumwa bwoherejwe binyuze kuri Platforme, imikoranire yabakiriya, ibitekerezo, nibisubizo byubushakashatsi.

3.2 Abakiriya

Tegeka amakuru: Ibintu byateganijwe, gutondekanya amateka, aderesi zitangwa (harimo izina ryinyubako, umuhanda, igorofa, hasi, kode yinjira, hamwe nubuyobozi bwogutanga), ibyo ukunda gutumiza, ibisabwa byihariye byimirire, hamwe nisoko (urubuga, porogaramu, kiosk, QR, WhatsApp, gahunda yibyo kurya).
Amakuru yo Kwishura: Ubwoko bwo kwishyura, aderesi yo kwishyuza, umubare wubucuruzi, namateka yubucuruzi. Inomero yikarita yuzuye yishyurwa itunganywa na PCI DSS yujuje ibyangombwa byo kwishyura (Stripe) kandi ntabwo ibikwa kuri seriveri ya Foodfy.
Igitabo cya Aderesi: Saved delivery addresses including structured address components, GPS coordinates, Google Place IDs, and formatted addresses.
Ibyifuzo: Ubucuruzi ukunda, ibintu byazigamiwe, ibyifuzo byimirire, imvugo nifaranga.
Reviews and Ratings: Product reviews, business ratings, delivery ratings, photos, and comments.

3.3 Abafatanyabikorwa mu bucuruzi

Amakuru yubucuruzi: Izina ryubucuruzi ryemewe, izina ryubucuruzi, subdomain, ibiranga ububiko rusange, ubwoko bwubucuruzi (resitora, ibiribwa, farumasi, indabyo, ibicuruzwa, utanga ibicuruzwa, ikirango), aderesi yumubiri, nimero ya terefone, imeri, na URL y'urubuga.
Amakuru yemewe n’imari: Tax identification name and number, legal entity type, banking details for payouts, and business registration documents.
Amakuru y'ibikorwa: Ibikubiyemo, urutonde rwibicuruzwa, ibiciro, urwego rwibarura, amasaha yo gukora, igihe cyo kwitegura, uturere twoherejwe, hamwe na serivisi iboneza.
Amakuru yimibanire yabakiriya: Umwirondoro wa CRM harimo gutondekanya abakiriya inshuro, amafaranga yose yakoreshejwe, amanota ya RFM (Recency, Frequency, Ifaranga), amanota yubuzima, urwego rwubudahemuka, kwamamaza opt-in status, imvugo ikunzwe, tagi, hamwe ninyandiko.
Amakuru y'abakozi: Staff member names, roles, employee codes, departments, designations, employment type, contact information, emergency contacts, banking details, identity documents, and HR records when using the People and HR feature.
Third-Party Integrations: Indangamuntu ya Google, amanota ya Google, imyirondoro yimbuga nkoranyambaga (WhatsApp, Facebook), hamwe namakuru yatanzwe hamwe na serivisi zihuriweho (software ibaruramari, urubuga rwo gutanga).
Ibyatanzwe: Ishyirahamwe ryibicuruzwa bya francise, kodegisi isohoka, ibibanza byinshi, hamwe nisesengura ryurwego.

3.4 Abafatanyabikorwa

Kugenzura Indangamuntu: Indangamuntu yatanzwe na leta, uruhushya rwo gutwara, kwandikisha ibinyabiziga, nicyemezo cyubwishingizi.
Real-Time Location: GPS ihuza ivugurura mugihe cyo gutanga ibintu kugirango ikurikirane gahunda, gutezimbere inzira, nintego z'umutekano.
Imikorere: Umubare wibyateganijwe byuzuye, ibyanze byateganijwe, igihe cyo gutanga, amanota yakiriwe, namateka yinjiza.
Amakuru yo Gutanga Indege: Kubafatanyabikorwa ba drone bashoboye gutanga: imiterere yubushobozi bwa drone, ubwoko bwiruka, imibare yo gutanga, umukoro wa DronePort, hamwe nibiti bya drone.

3.5 Abafatanyabikorwa

Intara ziyobowe: Urwego rwashyizweho (Akarere, Igihugu, Leta, Umujyi, Agace), Ibiranga ifasi, nuburinganire bwa geografiya.
Ibipimo by'imikorere: Igipimo cyibikorwa byubucuruzi, amafaranga yinjiza, amanota yo kwishimira abafatanyabikorwa, hamwe niterambere ryubutaka.
Ibyatanzwe: Territory applicant profile information submitted during the application and onboarding process.

3.6 Abakoresha Konti Yibigo (Ibiryo byakazi)

Ishirahamwe ryamakuru: Izina ryemewe nisosiyete, ubwoko bwemewe nubucuruzi, nimero yubucuruzi, nimero yimisoro, aderesi yanditse, amakuru yo kwishyuza, nikirangantego.
Amakuru y'abakozi: Izina ryumukozi, imeri, uruhare (admin / umuyobozi / umukozi), ishami, ikigo cyigiciro, nimero yerekana abakozi, impuzandengo yumufuka, amateka yubucuruzi bwumufuka, numwanya wakazi.

3.7 Abashoramari

Umwirondoro w'abashoramari: Imiterere yemewe, ibyifuzo byishoramari, inyandiko zerekana indangamuntu, n'amateka y'itumanaho.
Igikorwa cy'ishoramari: Inyungu zishoramari, uruhare rwamasezerano, amafaranga yishoramari, hamwe ninzandiko zijyanye.

3.8 Abakoresha NutriLife

NutriLife ikusanya ubuzima bworoshye hamwe namakuru ya biometric. Reba Igice cya 9 kugirango ubone ibisobanuro birambuye.

3.9 Amakuru aturuka mu mashyaka ya gatatu

Social media platforms when you sign in using social login (Google, Facebook, Apple).
Abatunganya ubwishyu nibigo by'imari byo kugenzura ibikorwa no gukumira uburiganya.
Public business directories and government registries for business verification and directory building.
Fungura ibiryo byukuri nibindi byububiko bwimirire kubicuruzwa byimirire.
Third-party delivery platforms (Uber Eats, Deliveroo, Talabat, Keeta, Careem) for integrated order management.
Ikarita ya Google na Ahantu API kumwanya, gushushanya, hamwe namakuru ya aderesi.
Isesengura nabafatanyabikorwa bamamaza kurubuga rwo gusesengura ibinyabiziga no gupima ubukangurambaga.

4. Ishingiro ryemewe n'amategeko ryo gutunganya

We process your personal data on the following legal bases, as applicable under the General Data Protection Regulation (GDPR) and similar frameworks:

Imikorere y'amasezerano: Processing necessary to fulfill our contractual obligations to you, including account creation, order processing, payment handling, delivery coordination, and provision of Platform features you have subscribed to or requested.
Kwemera: Processing based on your freely given, specific, informed, and unambiguous consent. This applies to: precise GPS location tracking, NutriLife health and biometric data collection (special category data), marketing communications and promotional emails, non-essential cookies and tracking technologies, and AI-powered photo analysis of meals.
Inyungu zemewe: Processing necessary for our legitimate business interests, provided these interests are not overridden by your fundamental rights and freedoms. This includes: Platform security and fraud prevention, analytics and service improvement, personalized search results and recommendations (non-AI profiling), customer support and communication, and enforcement of our Terms of Service.
Inshingano zemewe n'amategeko: Processing necessary to comply with applicable legal requirements, including tax and accounting regulations, anti-money laundering (AML) and know-your-customer (KYC) requirements, food safety and public health regulations, data retention mandated by law, and responses to lawful government or regulatory requests.
Vital Interest: Mubihe bidasanzwe, gutunganya bikenewe kurinda umuntu inyungu zingenzi, nkibihe byihutirwa birimo allergie yibiribwa, impanuka z'umutekano, cyangwa ibyihutirwa byubuzima rusange.

5. Uburyo Dukoresha Amakuru Yawe

We use the personal data we collect for the following purposes:

5.1 Ibikorwa Byibanze

Provide, maintain, operate, and improve the Platform and all its features and services.
Process and fulfill orders, payments, refunds, and deliveries.
Kurema, kwemeza, no gucunga konti zabakoresha muburyo bwose bwabakoresha.
Gushoboza igihe nyacyo cyo gukurikirana, guhuza ibikorwa, hamwe no gutwara / drone yoherejwe.
Process Business Partner payouts and financial reconciliation.
Gucunga ibiryo bya Goldfy abiyandikisha, inyungu, no kwishura.
Koresha ibiryo byakazi kumufuka wibigo, kugenera, no gukurikirana amafaranga.

5.2 Itumanaho

Send transactional communications including order confirmations, delivery updates, payment receipts, and account notifications.
Provide customer support and respond to inquiries through all channels (email, in-app, WhatsApp, SMS).
With your consent, send promotional communications, marketing offers, and personalized recommendations.

5.3 Kwishyira ukizana kwa AI

Hindura ubunararibonye bwawe ukoresheje ibisubizo byubushakashatsi bukoreshwa na AI, ibyifuzo byubucuruzi, nibitekerezo byibicuruzwa.
Provide Business Partners with AI-powered tools including menu optimization, demand forecasting, automated marketing content generation, and customer analytics.
Power NutriLife features including AI meal photo analysis, nutritional calculation, and personalized dietary guidance.
Gushoboza ibiganiro bya AI hamwe nubufasha bwabakiriya bwikora.

5.4 Umutekano, Umutekano, no kubahiriza

Menya, ukore iperereza, kandi wirinde uburiganya, ihohoterwa, kwinjira utabifitiye uburenganzira, nibindi bikorwa bitemewe cyangwa byangiza.
Verify the identity of Business Partners, Delivery Partners, Territory Partners, and Investors.
Kurikiza inshingano zemewe n'amategeko, ibisabwa mumisoro, hamwe na manda yo kugenzura.
Shimangira amasezerano yumurimo nandi masezerano.

5.5 Isesengura no Gutezimbere

Kora isesengura rusange kandi ritamenyekanye kugirango wumve imikoreshereze no kunoza ibiranga platform.
Kora ikizamini cya A / B hamwe nubushakashatsi bwabakoresha.
Train and improve AI and machine learning models using anonymized and aggregated data.
Gukora raporo yubutasi bwubucuruzi nubushishozi bwisoko.

6. Uburyo Twasangira Amakuru Yawe

We share your personal data only as necessary to operate the Platform and provide our services. We do not sell your personal data to third parties.

6.1 Hamwe nabandi bakoresha urubuga

Abafatanyabikorwa mu bucuruzi: When you place an order, we share your name, delivery address, phone number, and order details with the relevant Business Partner to fulfill your order. Business Partners on Foodfy retain full ownership of their customer data and can export it at any time.
Abafatanyabikorwa: We share your delivery address, order pickup location, and necessary contact information with Delivery Partners to complete deliveries. Delivery Partner access to your data is limited to what is necessary for the current delivery.
Abakiriya: Ibisobanuro byumufatanyabikorwa wubucuruzi (izina, aderesi, amanota, menu, amasaha yo gukora) byerekanwa kumugaragaro kuri Platform kugirango bishoboke kuvumbura no gutumiza.

6.2 Hamwe nabatanga serivisi

We engage trusted third-party service providers who process data on our behalf under strict data processing agreements:

Stripe: Gutunganya ubwishyu, fagitire yo kwiyandikisha, no kumenya uburiganya.
Igicu: Gutanga ibirimo, kurinda DDoS, hamwe nurubuga rwa porogaramu.
Anthropic na OpenAI: AI hamwe no kwiga imashini yerekana imiterere ya platform ya AI. Amakuru yoherejwe kubatanga AI atunganyirizwa mumishinga yabo yo gutunganya amakuru kandi ntabwo akoreshwa mugutoza imiterere rusange yabo.
Deepgram: Speech-to-text processing for voice-enabled features.
Twilio: SMS delivery and voice communication services.
Google: Ikarita, Ahantu API, isesengura, na serivisi zo kwamamaza.
Meta: Kwamamaza ibikorwa byo kwamamaza no gukurikirana guhinduka.
Abatanga Ibikorwa Remezo: Server hosting, data storage, and computing services.

6.3 Hamwe na Gahunda Yogutanga-Igice cya gatatu

When Business Partners use delivery platform integrations (Uber Eats, Deliveroo, Talabat, Keeta, Careem, and others), order data and necessary operational information is exchanged between the Platform and these third-party services to enable cross-platform order management. This sharing is initiated by the Business Partner and governed by the terms of each delivery platform.

6.4 Hamwe na comptabilite

When Business Partners connect accounting software (Xero, QuickBooks), financial transaction data, invoices, and business records are synchronized as configured by the Business Partner.

6.5 Ku ntego zemewe n'amategeko

When required by applicable law, regulation, legal process, subpoena, court order, or enforceable governmental request.
To enforce our Terms of Service and other agreements.
To protect the rights, property, safety, or security of Foodfy, our Users, or the public.
To detect, prevent, or address fraud, security, or technical issues.

6.6 Kwimura ubucuruzi

Kubijyanye no guhuza, kugura, kuvugurura, guhomba, kugurisha umutungo, cyangwa ibikorwa bisa nkibigo, amakuru yawe bwite ashobora kwimurirwa mubigo byabiguze. Tuzatanga integuza mbere yuko amakuru yawe bwite agengwa na politiki itandukanye.

6.7 Nubushake bwawe

We may share your information for purposes not described in this Privacy Policy with your explicit consent.

7. Kubika amakuru

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, provide our services, and comply with legal obligations. Specific retention periods include:

Konti ifatika: Retained for the duration of your account plus 30 days after account deletion request to allow for recovery.
Itondekanya hamwe nubucuruzi: Retained for a minimum of 7 years to comply with tax, accounting, and financial regulations in applicable jurisdictions.
Inyandiko zo Kwishura: Retained as required by PCI DSS standards and financial regulations, typically 7 years.
Amakuru yubufatanye: Retained for the duration of the business relationship plus the legally required retention period for business records.
Intungamubiri zubuzima: Retained while your NutriLife profile is active. Upon deletion request, health data is permanently deleted within 30 days, except where retention is required by law.
Ibyokurya byiza bya zahabu yo kwiyandikisha: Retained for the duration of the subscription plus 3 years for billing dispute resolution.
Isosiyete y'abakozi ba konti: Retained for the duration of the employee enrollment plus 1 year after removal from the Corporate Account.
Ibiti by'itumanaho: Imikoranire ifasha abakiriya yagumanye imyaka 3 kugirango yizere neza kandi ikemure amakimbirane.
Isesengura ryamakuru: Ibyegeranijwe kandi bitamenyekanye amakuru yisesengura arashobora kugumana igihe kitazwi kuko atagaragaza abantu.

When personal data is no longer needed and no legal obligation requires its retention, we securely delete or irreversibly anonymize it using industry-standard methods.

8. AI hamwe no gufata ibyemezo byikora

Foodfy ikoresha ubwenge bwubukorikori no gutunganya byikora muburyo bwinshi bwa platform. Twiyemeje gukorera mu mucyo uburyo ikoranabuhanga ritunganya amakuru yawe.

8.1 Uburyo AI itunganya amakuru yawe

Ibyifuzo byihariye: Moderi ya AI isesengura amateka yawe, imyitwarire yo gushakisha, ahantu, hamwe nibyo ukunda kugirango ubucuruzi, ibicuruzwa, nibitangwa. Uku gutunganya gushingiye ku nyungu zemewe.
Search Ranking: Search results are ranked using algorithms that consider relevance, distance, popularity, ratings, and personalization signals.
Gusaba Guteganya: Ku bafatanyabikorwa mu bucuruzi, AI isesengura amakuru yamateka, imiterere yigihe, ibyabaye, hamwe namakuru yikirere kugirango hamenyekane ibisabwa. Ibi bifashisha amakuru yubucuruzi.
Ibikubiyemo: AI itanga ibitekerezo byo guhindura ibiciro no guhindura menu ishingiye kumibare yagurishijwe, isesengura ryabanywanyi, hamwe nibyo abakiriya bakunda. Ibyemezo byanyuma bifatwa buri gihe nabafatanyabikorwa mubucuruzi.
Kumenya uburiganya: Sisitemu yikora isesengura uburyo bwo gucuruza, amakuru yibikoresho, nibimenyetso byimyitwarire kugirango umenye ibikorwa byuburiganya. Ibicuruzwa byamamaye birashobora gusubirwamo nabasesengura abantu.
Ubuzima bwa AI: AI isesengura amafoto yibyo kurya kugirango igereranye ibyubaka umubiri kandi itanga ibyifuzo byimirire byihariye ukurikije imiterere yubuzima bwawe. Reba Igice cya 9 kugirango ubone ibisobanuro birambuye.
Kwamamaza byikora: AI itanga ibicuruzwa byamamaza, ubukangurambaga bwa imeri, hamwe niterambere ryamamaza abafatanyabikorwa bashingiye kubice byabakiriya hamwe namakuru yimyitwarire.

8.2 Uburenganzira bwawe kubyerekeye ibyemezo byikora

Under applicable law (including GDPR Article 22), you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. Where such automated decisions are made:

You have the right to obtain human intervention and review of the decision.
You have the right to express your point of view and contest the decision.
You may request an explanation of the logic involved in the automated decision.

To exercise these rights, contact us at [email protected].

8.3 Kurinda amakuru ya AI

Amakuru yoherejwe kubandi bantu batanga AI (Anthropic, OpenAI) atunganywa mumasezerano yo gutunganya amakuru. Amakuru yawe ntabwo akoreshwa muguhugura rusange-intego rusange ya AI.
Amahugurwa yicyitegererezo cya AI na Foodfy akoresha amakuru atamenyekanye kandi yegeranijwe atagaragaza abakoresha kugiti cyabo.
Ibisubizo bya AI birashoboka kandi bitangwa nkibitekerezo cyangwa ibigereranyo, ntabwo ari ibyemezo bifatika.

9. Ubuzima namakuru ya Biometrike (NutriLife)

NutriLife itunganya amakuru yubuzima ajyanye nubuzima hamwe na biometriki bisaba kurindwa bidasanzwe mumategeko yerekeye ubuzima bwite. Iki gice gitanga amakuru arambuye yukuntu dukoresha aya makuru.

9.1 Ibyiciro byamakuru yubuzima yakusanyijwe

With your explicit consent, NutriLife may collect and process the following categories of health data:

Ibipimo bifatika: Uburemere bwumubiri, uburebure, ijanisha ryibinure byumubiri, umuzenguruko wikibuno, umuzenguruko wikibuno, hamwe nuburinganire bwumubiri (BMI).
Vital Signs: Urwego glucose yamaraso, gusoma umuvuduko wamaraso, nigipimo cyumutima.
Ibipimo byubuzima: Sleep duration, hydration levels, daily step count, energy levels, stress levels, mood, and digestive health indicators.
Amakuru yimirire: Ibyokurya byanditswemo ibiryo, amafoto yibyo kurya, calorie hamwe na macronutrient gufata (protein, karubone, ibinure, fibre, isukari, sodium), gufata mikorobe (vitamine A kugeza B12, calcium, fer, potasiyumu, nibindi), ubwoko bwimirire, na allergie yibyo kurya.
Umwirondoro wubuzima: Itariki yavutse, igitsina, urwego rwibikorwa, intego zubuzima (guta ibiro, kwiyongera, kubungabunga), uburemere bwintego, imiterere yubuvuzi, imikoreshereze yinyongera, gutwita cyangwa konsa.
Amakuru yisesengura rya AI: Ifunguro ryamafunguro ryasesenguwe na AI, amanota yicyizere, hamwe nigereranya ryimirire ya AI.

9.2 Ishingiro ryemewe nubushake

Amakuru yubuzima na biometrike ashyirwa mubyiciro byihariye muri GDPR (Ingingo ya 9) namategeko ahwanye kwisi yose. Dutunganya aya makuru gusa dushingiye kuburenganzira bwawe bweruye, utanga mugihe cya NutriLife onboarding. Urashobora kuvanaho uruhushya igihe icyo aricyo cyose muguhagarika NutriLife mumiterere ya konte yawe, bikazavamo gusiba amakuru yubuzima bwawe muminsi 30.

9.3 Intego ntarengwa

Your NutriLife health data is used strictly for the following purposes:

Kubara igipimo fatizo cya metabolike (BMR), amafaranga yose yakoreshejwe kumunsi (TDEE), hamwe na calorie yihariye hamwe na macronutrient intego.
Tracking your food diary entries and nutritional intake over time.
Providing AI-powered dietary suggestions and meal plan recommendations.
Kugaragaza imigendekere yubuzima niterambere rigana kuntego zawe.

9.4 Kurinda amakuru akomeye

Ubuzima bwa NutriLife burabitswe kuruhuka no gutambuka ukoresheje AES-256 na TLS 1.3.
Amakuru yubuzima abikwa atandukanye namakuru rusange ya platform hamwe nubugenzuzi bwinyongera.
Amakuru yubuzima bwa NutriLife ntabwo yigeze asangirwa namasosiyete yubwishingizi, abakoresha, abamamaza, cyangwa undi muntu uwo ari we wese kubwimpamvu zidafitanye isano no gutanga serivisi ya NutriLife.
Amakuru yubuzima ntabwo yigeze akoreshwa mukwamamaza kugamije cyangwa kugurishwa kubandi bantu.
Kugera kumibare yubuzima muri Foodfy bigarukira kubakozi na sisitemu zingenzi bakeneye-kumenya-kumenya.

10. Ibyokurya byiza bya zahabu yo kwiyandikisha

When you subscribe to Foodfy Gold, we process additional data related to your membership:

Subscription Data: Ubwoko bwa gahunda, imiterere yo kwiyandikisha (ikora, igeragezwa, ihagaritswe, yahagaritswe, yarangiye), amatariki yo gutangiriraho no kurangiriraho, amatariki yigihe cyo kugerageza, n'amatariki yo kuvugurura.
Amakuru yo Kwishura: Stripe customer ID, Stripe subscription ID, payment method (last four digits and card type only), and billing history. Full card details are stored exclusively by Stripe.
Wungukire: Total orders placed with Gold benefits, delivery savings, discount savings, total calculated savings, and benefit redemption logs.

This data is processed to manage your subscription, apply benefits to eligible orders, calculate your savings, and provide you with subscription management features. Legal basis: performance of contract.

11. Konti rusange hamwe namakuru yumukozi

Kuri Foodfy kumurimo (Konti yibigo), inshingano zo gutunganya amakuru zirasangiwe:

11.1 Isano ryumubitsi

The enrolling organization (employer) acts as the data controller for employee personal data provided through the Corporate Account. Foodfy acts as a data processor, processing employee data solely as instructed by the employer and in accordance with the Foodfy for Work Data Processing Agreement.

11.2 Amakuru yakusanyijwe

Izina ry'umukozi, aderesi imeri, n'uruhare muri Konti rusange (umuyobozi, umuyobozi, umukozi).
Ishami, ikigo cyigiciro, numero yerekana abakozi nkuko byatanzwe numukoresha.
Wallet balance, credit history, spending history, and refund records.
Tegeka amateka yakozwe ukoresheje ikotomoni yibigo, harimo ibintu byateganijwe numubare.

11.3 Inshingano z'umukoresha

Abakoresha bashinzwe: (a) kugira ishingiro ryemewe ryo gusangira amakuru yumukozi na Foodfy; (b) kumenyesha abakozi ibijyanye no gutunganya amakuru binyuze kuri Platforme; (c) gusubiza ibyifuzo byuburenganzira bwabakozi bijyanye namakuru agenzurwa nabakoresha; (d) kwemeza kubahiriza amategeko akoreshwa mu kazi no kurinda amakuru.

12. Amakuru yimikorere yo gutanga drone

When drone delivery services are used, the following additional data is processed:

Route and GPS Data: Inzira yindege ya drone, relay point zinyuze mumwanya wa DronePort, gutanga GPS ihuza, hamwe nigihe cyo kugera.
Gutanga amakuru yabafatanyabikorwa: Kubafatanyabikorwa ba drone bashoboye gutanga: umwanya-mugihe mugihe cyo gutanga, imibare yo gutanga, hamwe nibiti bikora.
Amakuru ya Drone: Ikoreshwa rya DronePort ibipimo, gahunda yo kubungabunga, n'imikorere.
Amakuru yo Gutanga Abakiriya: Precise delivery coordinates required for safe and accurate drone landing, which may be more precise than standard address-based delivery.

Amakuru yo gutanga drone atunganywa hashingiwe kumategeko yemewe namasezerano kandi, aho bibaye ngombwa, inyungu zemewe mugukomeza ibikorwa byogutanga umutekano kandi neza. Ibihe nyabyo byamakuru yabafatanyabikorwa batanga bikorwa gusa mugihe cyo gutanga.

13. Umutekano wamakuru

Foodfy ishyira mubikorwa ingamba zuzuye, ziyobora inganda tekinike nubuyobozi kugirango urinde amakuru yawe bwite:

13.1 Kurinda Tekinike

Encryption yamakuru yose muri transit ukoresheje TLS 1.2+ (HTTPS ikurikizwa kumpera zose za platform).
Encryption yamakuru yihariye kuruhuka ukoresheje AES-256.
Web application firewall (WAF) and DDoS protection powered by Cloudflare.
Urusobekerane rwibirimo (CDN) hamwe na cashe yo kumikorere kubikorwa numutekano.
PCI DSS yubahiriza uburyo bwo kwishyura binyuze muri Stripe, nta bubiko bwa nimero yamakarita yuzuye kuri seriveri ya Foodfy.
Two-factor authentication (2FA) available for all accounts and mandatory for privileged accounts.
Kwemeza API ukoresheje ibimenyetso byizewe bigabanya igipimo no gutahura nabi.
Regular automated vulnerability scanning and penetration testing.

13.2 Kurinda umutekano

Role-based access controls ensuring employees can only access data necessary for their function.
Ubwinshi-bukodesha amakuru yububiko hamwe nigihugu cyihariye cyo kubika amakuru, kwemeza amakuru kuva mubutabera butandukanye aratandukanye.
Amasezerano yo gutunganya amakuru hamwe nabandi bose batanga serivisi.
Regular security awareness training for all personnel with access to personal data.
Uburyo bwo gusubiza ibyabaye hamwe nitsinda ryabashinzwe umutekano.
Uburyo bwo kugabanya amakuru: dukusanya gusa amakuru akenewe kubwintego yihariye.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage all users to take steps to protect their own accounts, including using strong, unique passwords and enabling two-factor authentication.

14. Kohereza amakuru mpuzamahanga

Foodfy ikorera mubihugu 250+ binyuze mubikorwa remezo byisi yose hamwe numuyoboro wintara. Amakuru yawe bwite arashobora kwimurwa no gutunganywa mubindi bihugu bitari igihugu utuyemo. Iyo twohereje amakuru yihariye ku rwego mpuzamahanga, dushyira mubikorwa uburyo bukwiye kugirango amakuru yawe akomeze kurindwa:

Standard Contractual Clauses (SCCs): Kubyimurwa biva muri EEA / UK mubihugu bidafite icyemezo gihagije, dukoresha komisiyo yuburayi yemejwe namasezerano yemewe yamasezerano.
Amasezerano yo gutunganya amakuru: Abatanga serivisi zindi-zitatu zitunganya amakuru yihariye mwizina ryacu bagengwa namasezerano yuzuye yo gutunganya amakuru arimo inshingano zo kurinda amakuru, ibisabwa mumutekano, hamwe no kurinda imipaka.
Igihugu-cyihariye cyo Gusangira amakuru: Ubwubatsi bwacu bukodeshwa bukoresha ibikoresho byihariye byigihugu, bivuze ko amakuru yimikorere abikwa kandi agatunganyirizwa mu karere cyangwa hafi yakarere ka geografiya yintara bireba, kugabanya ihererekanyabubasha ryambukiranya imipaka kubikorwa bya buri munsi.
Ibyemezo bihagije: Where available, we rely on adequacy decisions issued by relevant regulatory authorities.
Transfer Impact Assessments: We conduct transfer impact assessments for data transfers to countries without adequate data protection frameworks.

15. Uburenganzira bwawe bwite

Ukurikije aho uherereye, ufite uburenganzira butandukanye bujyanye namakuru yawe bwite. Foodfy yiyemeje kubahiriza ubwo burenganzira kubakoresha bose ku isi:

15.1 Uburenganzira rusange

Regardless of your location, all Foodfy users may:

Kwinjira: Request a copy of the personal data we hold about you in a structured, commonly used, machine-readable format.
Gukosora: Request correction of inaccurate, incomplete, or outdated personal data. You can update most information directly through your account settings.
Gusiba: Request deletion of your personal data, subject to legitimate retention requirements (legal obligations, dispute resolution, fraud prevention).
Restriction: Request that we restrict the processing of your personal data in certain circumstances.
Inzitizi: Intego yo gutunganya amakuru yawe bwite kubikorwa byo kwamamaza. Tuzubahiriza ibyifuzo byose byo guhitamo bidatinze.
Withdrawal of Consent: Where processing is based on consent, withdraw your consent at any time without affecting the lawfulness of prior processing.
Gusiba Konti: Request complete deletion of your account and associated personal data. Account deletion requests are processed within 30 days.

15.2 Uburyo bwo Gukoresha Uburenganzira Bwawe

You may exercise your rights by:

Kugera kuri konte yawe ya konte yo gucunga amakuru wenyine, guhindura ibyifuzo, no gusiba konti.
Kohereza ubutumwa bwo kurinda amakuru kuri [email protected] hamwe nicyifuzo cyawe.
Kohereza [email protected] kubibazo rusange byibanga.

We will verify your identity before processing requests and respond within the timeframe required by applicable law (typically 30 days, extendable by an additional 60 days for complex requests with prior notification to you).

16. Uburenganzira bwibanga bwakarere

The following supplemental provisions apply based on your location and the applicable data protection law:

16.1 Ubukungu bwuburayi nu Bwongereza (GDPR / UK GDPR)

Niba uri muri EEA cyangwa UK, ufite uburenganzira bwinyongera bukurikira mumabwiriza rusange yo kurinda amakuru:

Ubushobozi bwamakuru: Receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller.
Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection supervisory authority. A list of EEA supervisory authorities is available at ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
Gufata ibyemezo byikora: Right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects (GDPR Article 22). See Section 8.2.
Ushinzwe kurinda amakuru: DPO yacu irashobora kuboneka kuri [email protected] kubibazo byose bijyanye na GDPR.

16.2 California, Amerika (CCPA / CPRA)

Niba utuye muri Californiya, ufite uburenganzira bukurikira mu itegeko ryerekeye ubuzima bwite bw’umuguzi wa Californiya (nkuko ryavuguruwe n’amategeko y’uburenganzira bwa muntu muri Californiya):

Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected, the sources of collection, the business purpose for collecting, and the categories of third parties with whom we share it.
Right to Delete: Request deletion of your personal information, subject to statutory exceptions.
Right to Correct: Request correction of inaccurate personal information.
Right to Opt Out of Sale or Sharing: Foodfy ntabwo igurisha amakuru yawe bwite. Ntabwo dusangiye amakuru yihariye yo kwambukiranya imiterere yimyitwarire itabanje kubiherwa uruhushya.
Right to Limit Use of Sensitive Personal Information: Request limitation of the use and disclosure of sensitive personal information to what is necessary for the purposes specified.
Kutavangura: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

Mu mezi 12 abanziriza, ntabwo twagurishije amakuru yihariye nkuko byasobanuwe na CCPA / CPRA.

16.3 Burezili (LGPD)

Niba uherereye muri Berezile, ufite uburenganzira kuri Lei Geral de Protecao de Dados (LGPD), harimo n'uburenganzira bwo: kwemeza gutunganya, kwinjira, gukosorwa, kutamenyekanisha, gutwara, gusiba amakuru yatunganijwe byemewe, amakuru ajyanye no kugabana, n'uburenganzira bwo gusaba Autoridade Nacional de Protecao de Dados (ANPD).

16.4 Aziya-Pasifika (PDPA n'amategeko ahwanye)

Niba uri mu nkiko hamwe n’ibikorwa byo kurinda amakuru bwite cyangwa amategeko ahwanye nayo (harimo Singapore, Tayilande, ndetse n’ibindi bihugu byo muri Aziya-Pasifika), ufite uburenganzira bwo kubona, gukosora, gusiba, kubuza, no gutwara amakuru yawe bwite nkuko amategeko abigenga abiteganya. Dutunganya amakuru yawe twubahiriza ibisabwa PDPA isabwa, harimo no kwemererwa aho bikenewe no gutanga integuza yibikorwa byo gutunganya amakuru.

16.5 Uburasirazuba bwo hagati na Afurika y'Amajyaruguru

Ku bakoresha muri UAE, Arabiya Sawudite, no mu zindi nkiko za MENA, twubahiriza amabwiriza akoreshwa mu kurinda amakuru harimo n’itegeko-teka rya Leta zunze ubumwe z’Abibumbye ryerekeye kurinda amakuru bwite, Arabiya Sawudite Amategeko yo kurinda amakuru bwite, hamwe n’akarere kangana. Ibi bikubiyemo amakuru asabwa aho bikenewe.

16.6 Ubundi bubasha

Foodfy yiyemeje kubahiriza amategeko arengera amakuru mu nkiko zose dukoreramo. Niba ububasha bwawe bufite ibisabwa byihariye byo kurinda amakuru bitavuzwe haruguru, nyamuneka hamagara [email protected] kugirango umenye amakuru yukuntu turinda uburenganzira bwawe nkuko amategeko abigenga.

17. Kumenyesha amakuru

Mugihe habaye kutubahiriza amakuru kugiti cyawe bigutera ingaruka kuburenganzira bwawe nubwisanzure, Foodfy izabikora:

Menyesha inzego zubugenzuzi zibishinzwe mu masaha 72 uhereye igihe zimaze kumenyekana, nkuko bisabwa na GDPR Ingingo ya 33 hamwe ningingo zihwanye nizindi nkiko.
Menyesha abantu babangamiwe bidatinze bidatinze mugihe ihohoterwa rishobora guteza ingaruka nyinshi kuburenganzira bwabo nubwisanzure, nkuko bisabwa na GDPR ingingo ya 34 ningingo zihwanye.
Provide details of the nature of the breach, the categories and approximate number of data subjects and records affected, the likely consequences, and the measures taken or proposed to address the breach and mitigate its effects.
Andika amakuru yose yerekeye kutubahiriza amakuru, harimo ukuri, ingaruka, nibikorwa byo gukosora byakozwe, ukurikije igitabo cyacu cyo kutubahiriza amategeko.

Niba wemera ko amakuru yawe yabangamiwe, nyamuneka hamagara [email protected].

18. Abana bato

The Platform is not intended for use by individuals under the age of 18, or the age of digital consent in their jurisdiction (which may be lower, such as 16 in most EEA countries or 13 in the United States under COPPA). We do not knowingly collect personal information from children below the applicable age threshold.

Niba tumaze kumenya ko twakusanyije tutabishaka amakuru yihariye kuva kumwana uri munsi yimyaka ntarengwa atabiherewe uruhushya nababyeyi cyangwa abarezi, tuzahita dufata ingamba zo gusiba ayo makuru muri sisitemu. Niba wemera ko twakusanyije amakuru kumwana, nyamuneka twandikire kuri [email protected].

19. Ihuza rya gatatu-Serivisi

The Platform may contain links to third-party websites, applications, and services. This Privacy Policy does not apply to any third-party services, and Foodfy is not responsible for the privacy practices, content, or security of any third party. This includes Business Partner websites built using the Foodfy Website Builder, which may contain additional third-party integrations selected by the Business Partner.

We encourage you to review the privacy policy of every third-party service you interact with.

20. Guhindura iyi Politiki Yibanga

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes:

We will update the "Last updated" date at the top of this page.
We will provide prominent notice on the Platform.
Ku mpinduka zifatika zigira ingaruka zikomeye kuburyo dutunganya amakuru yawe, tuzakumenyesha ukoresheje imeri byibura iminsi 30 mbere yuko impinduka zitangira gukurikizwa.
Where required by law, we will obtain your consent to material changes in data processing practices.

Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

21. Twandikire

Niba ufite ibibazo, impungenge, cyangwa ibyifuzo bijyanye niyi Politiki Yibanga, amakuru yawe bwite, cyangwa uburyo bwo kurinda amakuru, nyamuneka twandikire ukoresheje inzira zikurikira:

Ushinzwe kurinda amakuru: [email protected]
Privacy Inquiries: [email protected]
Security Issues: [email protected]
Inkunga rusange: [email protected]
Urubuga: foodfy.ai

We are committed to resolving any complaints about our collection or use of your personal data. If you have a complaint, please contact us first. If we are unable to resolve your concern, you have the right to lodge a complaint with your local data protection supervisory authority.