Pholisi ya Sephiri

1. Matseno

Foodfy ("Khamphani", "rena", "rena", "rena") e ikgafile go šireletša sephiri le tšhireletšo ya tshedimošo ya gago ya motho ka noši. Pholisi ye ya Sephiri e hlaloša ka moo re kgoboketšago, re šomišago, re utollago, re bolokago, le go šireletša datha ya gago ge o dirišana le sefala sa Foodfy, go akaretšwa weposaete ya rena go foodfy.ai, dikgopelo tša sellathekeng, di-API, di-dashboard tša barekiši, ditirelo tša AI, netiweke ya kabo ya drone, le ditirelo le dikarolo ka moka tše di amanago le tšona (ka kakaretšo, "Sefala").

This Privacy Policy applies to all users of the Platform worldwide, including Customers, Business Partners, Delivery Partners, Territory Partners, Corporate Account administrators and employees, Investors, Influencers, NutriLife users, and visitors. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

Foodfy e šoma go ralala le dinaga tše 250+. Melao ye e itšego ya tšhireletšo ya data yeo e šomago go wena e ka fapana go ya ka lefelo la gago. Moo molao wa selegae o fago tšhireletšo ye kgolo go feta Pholisi ye ya Sephiri, molao wa selegae o a buša. Dipeakanyetšo tša tlaleletšo tša selete di hlalošitšwe ka botlalo go Karolo 16.

2. Molaodi wa Datha

Foodfy ke molaodi wa datha yo a ikarabelago ka datha ya gago ya motho yeo e šomišitšwego ka Sefala, ntle le ge go boletšwe ka tsela ye nngwe. Bakeng sa Foodfy for Work (Diakhaonto tša Kgwebo), mokgatlo wo o ingwadišago o šoma bjalo ka molaodi wa data wa data ya motho ya mošomi, gomme Foodfy e šoma bjalo ka modiriši wa data legatong la bona.

Bakeng sa dipotšišo tša tšhireletšo ya data, o ka ikgokaganya le Mohlankedi wa rena wa Tšhireletšo ya Datha go:

• Imeile: [email protected]
• Postal Address: Foodfy, Mohlankedi wa Tšhireletšo ya Datha, e hwetšagala ge e kgopelwa ka [email protected]

3. Tshedimošo yeo re e Kgoboketšago

We collect different categories of personal data depending on how you interact with the Platform and which services you use.

3.1 Badiriši ka moka

• Tshedimošo ya Akhaonto: Leina ka botlalo, aterese ya imeile, nomoro ya mogala, letšatšikgwedi la matswalo, senepe sa profil, le phasewete ye e šitišitšwego.
• Datha ya Netefatšo: Ditšhupetšo tša go tsena, diphiri tša netefatšo ya mabaka a mabedi le dikhoutu tša go bušetša sekeng, ditšhupetšo tša API, le ditšhupetšo tša sešene.
• Sedirišwa le Datha ya Sethekniki: Mohuta wa sedirišwa, tshepedišo ya go šoma le phetolelo, mohuta wa sephephediši le phetolelo, tharollo ya skrine, ditšhupetšo tša sedirišwa tše di kgethegilego, tshedimošo ya netweke ya sellathekeng, aterese ya IP, le ditšhupetšo tša tsebišo ya go kgorometša (ditšhupetšo tša Expo).
• Usage Data: Pages visited, features used, search queries, click patterns, navigation paths, session duration, timestamps, referring URLs, and interaction events.
• Datha ya Lefelo: Lefelo le le akanyetšwago leo le tšwago go aterese ya IP. Ka tumelelo ya gago ye e lego pepeneneng, lefelo le le nepagetšego la GPS la go romelwa, go utolla kgwebo ya kgauswi, le dikarolo tše di theilwego lefelong.
• Datha ya Kgokagano: Melaetša yeo e rometšwego ka Sefala, ditirišano tša thekgo ya bareki, ditshwaotshwao, le dikarabo tša nyakišišo.

3.2 Bareki

• Order Data: Dilo tšeo di otarilwego, histori ya otara, diaterese tša go iša (go akaretša leina la moago, setarateng, folete, mokatong, khoutu ya go tsena, le ditaelo tša go iša), dikgetho tša otara, dinyakwa tše di kgethegilego tša dijo, le mothopo wa otara (web, tirišo, kiosk, QR, WhatsApp, leano la dijo).
• Payment Data: Payment method type, billing address, transaction amounts, and transaction history. Full payment card numbers are processed by our PCI DSS-compliant payment processor (Stripe) and are never stored on Foodfy servers.
• Puku ya Diaterese: Saved delivery addresses including structured address components, GPS coordinates, Google Place IDs, and formatted addresses.
• Dikgetho: Dikgwebo tšeo di ratwago, dilo tše di bolokilwego, dikgetho tša dijo, polelo le dipeakanyo tša tšhelete.
• Reviews and Ratings: Product reviews, business ratings, delivery ratings, photos, and comments.

3.3 Balekane ba Kgwebo

• Tshedimošo ya Kgwebo: Leina la molao la kgwebo, leina la kgwebo, subdomain, sešupo sa lebenkele la setšhaba, mohuta wa kgwebo (restorante, grocery, khemisi, matšoba, mabenkele, moabi, leina), aterese ya mmele, nomoro ya mogala, imeile, le URL ya weposaete.
• Datha ya Molao le ya Ditšhelete: Tax identification name and number, legal entity type, banking details for payouts, and business registration documents.
• Operational Data: Dilo tša menu, lelokelelo la ditšweletšwa, theko, maemo a inventory, diiri tša go šoma, dinako tša go lokišetša, mafelo a go iša, le dipeakanyo tša tirelo.
• Datha ya Kamano ya Badiriši: Diprofaele tša CRM go akaretšwa kgafetšakgafetša ya otara ya bareki, palomoka ya tšhomišo, dintlha tša RFM (Recency, Frequency, Monetary), kgato ya modikologo wa bophelo, legato la potego, maemo a go kgetha go papatšo, polelo ye e kgethilwego, dithegi, le dinoutse.
• Datha ya Bašomi: Staff member names, roles, employee codes, departments, designations, employment type, contact information, emergency contacts, banking details, identity documents, and HR records when using the People and HR feature.
• Third-Party Integrations: Google Place ID, Google tekanyetšo, diprofaele tša ditaba tša leago (WhatsApp, Facebook), le ya data yeo e fapantšhwago le ditirelo tše di kopantšwego (software ya go bala ditšhelete, diforamo tša kabo).
• Datha ya Franchise: Mokgatlo wa leina la franchise, dikhoutu tša go rekiša, dipeakanyo tša mafelo a mantši, le ditshekatsheko tša maemo a leina.

3.4 Balekane ba Thomelo

• Netefatšo ya Boitsebišo: Lengwalo la boitšhupo leo le ntšhitšwego ke mmušo, laesense ya go otlela, ngwadišo ya koloi le bohlatse bja inšorense.
• Real-Time Location: GPS coordinates ntjhafatswa nakong dithomelo mafolofolo bakeng sa odara latedisa, tsela optimization, le merero ea polokeho.
• Performance Data: Palo ya ditaelo tše di phethilwego, ditaelo tše di gannwego, dinako tša go romelwa, ditekanyo tše di amogetšwego, le histori ya mogolo.
• Datha ya Thomelo ya Drone: Bakeng sa balekane ba go tliša bao ba kgonago go drone: maemo a bokgoni bja drone, mohuta wa semathi, dipalopalo tša go romelwa, kabelo ya DronePort, le dilog tša tshepedišo ya drone.

3.5 Balekane ba Selete

• Dilete tše di Laolwago: Boemo bja tšhemo bjo bo abetšwego (Selete, Naga, Mmušo, Motse, Lefelo), ditšhupetšo tša tšhemo le bogolo bja lefelo.
• Dimetriki tša Tiragatšo: Ditekanyetšo tša go tsena ka gare ga kgwebo, letseno leo le tšweleditšwego, dintlha tša kgotsofalo ya balekane, le dimetriki tša kgolo ya tšhemo.
• Datha ya Tirišo: Territory applicant profile information submitted during the application and onboarding process.

3.6 Badiriši ba Akhaonto ya Kgwebo (Foodfy for Work) .

• Organization Data: Leina la molao la khamphani, mohuta wa setheo sa molao, nomoro ya laesense ya kgwebo, nomoro ya motšhelo, aterese ye e ngwadišitšwego, tshedimošo ya kgokagano ya go lefela, le leswao.
• Datha ya Bašomi: Leina la mošomi, imeile, tema (molaodi / molaodi / mošomi), lefapha, setsi sa ditshenyagalelo, nomoro ya tšhupetšo ya mošomi, tekatekano ya sepache, histori ya kgwebišano ya sepache, le maemo a mošomo.

3.7 Babeeletši

• Profaele ya Motsetedi: Boemo bja tumelelo, dikgetho tša peeletšo, ditokomane tša netefatšo ya boitšhupo, le histori ya kgokagano.
• Mošomo wa Peeletšo: Dikgahlego tša peeletšo, go tšea karolo ga ditumellano, ditšhelete tša peeletšo, le mangwalo ao a amanago le ona.

3.8 Badiriši ba NutriLife

NutriLife e kgoboketša datha ya maphelo le ya baometriki ye e nago le tlhokomelo. Bona Karolo ya 9 bakeng sa tshedimošo ye e tletšego.

3.9 Tshedimošo go tšwa go Batho ba Boraro

• Social media platforms when you sign in using social login (Google, Facebook, Apple).
• Payment processors and financial institutions for transaction verification and fraud prevention.
• Public business directories and government registries for business verification and directory building.
• Bula Dintlha tša Dijo le dipolokelo tše dingwe tša tshedimošo tša phepo bakeng sa datha ya phepo ya setšweletšwa.
• Third-party delivery platforms (Uber Eats, Deliveroo, Talabat, Keeta, Careem) for integrated order management.
• Google Maps and Places API bakeng sa lefelo, go dira mmapa, le datha ya aterese.
• Ditshekatsheko le balekane ba papatšo bakeng sa tshekatsheko ya sephethephethe sa weposaete le go ela lesolo.

4. Motheo wa Molao wa Tshepetšo

We process your personal data on the following legal bases, as applicable under the General Data Protection Regulation (GDPR) and similar frameworks:

• Performance of Contract: Processing necessary to fulfill our contractual obligations to you, including account creation, order processing, payment handling, delivery coordination, and provision of Platform features you have subscribed to or requested.
• Tumelelo: Processing based on your freely given, specific, informed, and unambiguous consent. This applies to: precise GPS location tracking, NutriLife health and biometric data collection (special category data), marketing communications and promotional emails, non-essential cookies and tracking technologies, and AI-powered photo analysis of meals.
• Kgahlego ye e kwagalago: Processing necessary for our legitimate business interests, provided these interests are not overridden by your fundamental rights and freedoms. This includes: Platform security and fraud prevention, analytics and service improvement, personalized search results and recommendations (non-AI profiling), customer support and communication, and enforcement of our Terms of Service.
• Tlamo ya Molao: Processing necessary to comply with applicable legal requirements, including tax and accounting regulations, anti-money laundering (AML) and know-your-customer (KYC) requirements, food safety and public health regulations, data retention mandated by law, and responses to lawful government or regulatory requests.
• Vital Interest: Maemong a kgethegilego, go šoma mo go nyakegago bakeng sa go šireletša dikgahlego tše bohlokwa tša motho yo mongwe, a bjalo ka maemo a tšhoganetšo ao a akaretšago go se dumelelane le dijo, ditiragalo tša tšhireletšego goba maemo a tšhoganetšo a tša maphelo a setšhaba.

5. Kamoo Re Dirišago Tshedimošo ya Gago

We use the personal data we collect for the following purposes:

5.1 Mešomo ya Sefala sa Motheo

• Provide, maintain, operate, and improve the Platform and all its features and services.
• Process and fulfill orders, payments, refunds, and deliveries.
• Hlama, netefatša, le go laola diakhaonto tša modiriši go ralala le mehuta ka moka ya modiriši.
• Kgontšha go latela otara ya nako ya nnete, kgokaganyo ya thomelo, le go romelwa ga mootledi/drone.
• Process Business Partner payouts and financial reconciliation.
• Laola dipeeletšo tša Foodfy Gold, mehola, le go lefela.
• Operate Foodfy for Work corporate wallets, allocations, and expense tracking.

5.2 Kgokagano

• Send transactional communications including order confirmations, delivery updates, payment receipts, and account notifications.
• Provide customer support and respond to inquiries through all channels (email, in-app, WhatsApp, SMS).
• With your consent, send promotional communications, marketing offers, and personalized recommendations.

5.3 Go dira gore motho e be wa gago le AI

• Personalize your experience through AI-powered search results, business recommendations, and product suggestions.
• Provide Business Partners with AI-powered tools including menu optimization, demand forecasting, automated marketing content generation, and customer analytics.
• Power NutriLife features including AI meal photo analysis, nutritional calculation, and personalized dietary guidance.
• Kgontšha di-chatbot tša AI le thekgo ya bareki yeo e itirišago.

5.4 Polokego, Tšhireletšo, le Kobamelo

• Lemoga, nyakišiša le go thibela bofora, tšhomišompe, phihlelelo yeo e sa dumelelwago, le mediro ye mengwe yeo e sego molaong goba ye kotsi.
• Verify the identity of Business Partners, Delivery Partners, Territory Partners, and Investors.
• Latela ditlamo tša molao tše di šomago, dinyakwa tša motšhelo, le ditaelo tša taolo.
• Gapeletša Melawana ya rena ya Tirelo le ditumellano tše dingwe.

5.5 Ditshekatsheko le Kaonafatšo

• Dira ditshekatsheko tše di kgobokeditšwego le tše di sa tsebjego go kwešiša dipaterone tša tšhomišo le go kaonafatša dikarolo tša Sefala.
• Perform A/B testing and user experience research.
• Train and improve AI and machine learning models using anonymized and aggregated data.
• Hlagiša dipego tša bohlale bja kgwebo le ditemogo tša mmaraka.

6. Kamoo Re Abelanago Tshedimošo ya Gago

We share your personal data only as necessary to operate the Platform and provide our services. We do not sell your personal data to third parties.

6.1 Le Badiriši ba Bang ba Sefala

• Balekane ba Kgwebo: When you place an order, we share your name, delivery address, phone number, and order details with the relevant Business Partner to fulfill your order. Business Partners on Foodfy retain full ownership of their customer data and can export it at any time.
• Balekane ba Thomelo: We share your delivery address, order pickup location, and necessary contact information with Delivery Partners to complete deliveries. Delivery Partner access to your data is limited to what is necessary for the current delivery.
• Bareki: Tshedimošo ya Molekane wa Kgwebo (leina, aterese, ditekanyo, thepo, diiri tša tshepedišo) e bontšhwa phatlalatša go Sefala go kgontšha kutollo le go otara.

6.2 Le Baabi ba Ditirelo

We engage trusted third-party service providers who process data on our behalf under strict data processing agreements:

• Stripe: Payment processing, subscription billing, and fraud detection.
• Leru la go phatloga: Thomelo ya diteng, tšhireletšo ya DDoS, le firewall ya tirišo ya wepe.
• Anthropic le OpenAI: AI le mochine ithuta mohlala inference bakeng sa Platform AI litšobotsi. Datha yeo e rometšwego go baabi ba AI e šongwa ka fase ga dipeelano tša bona tša tshepedišo ya datha ya kgwebo gomme ga e šomišwe go tlwaetša dika tša bona tša kakaretšo.
• Deepgram ya go tsenelela: Speech-to-text processing for voice-enabled features.
• Twilio: SMS delivery and voice communication services.
• Google: Dimmapa, Mafelo API, ditshekatsheko, le ditirelo tša papatšo.
• Meta ya go: Taolo ya lesolo la papatšo le go latela phetogo.
• Baabi ba Mananeokgoparara a Leru: Server hosting, data storage, and computing services.

6.3 Ka Diforamo tša Thomelo ya Batho ba Boraro

When Business Partners use delivery platform integrations (Uber Eats, Deliveroo, Talabat, Keeta, Careem, and others), order data and necessary operational information is exchanged between the Platform and these third-party services to enable cross-platform order management. This sharing is initiated by the Business Partner and governed by the terms of each delivery platform.

6.4 Ka Dikopanyo tša Diakhaonto

When Business Partners connect accounting software (Xero, QuickBooks), financial transaction data, invoices, and business records are synchronized as configured by the Business Partner.

6.5 Bakeng sa Merero ya Molao le ya Taolo

• When required by applicable law, regulation, legal process, subpoena, court order, or enforceable governmental request.
• To enforce our Terms of Service and other agreements.
• To protect the rights, property, safety, or security of Foodfy, our Users, or the public.
• To detect, prevent, or address fraud, security, or technical issues.

6.6 Diphetišetšo tša Kgwebo

Mabapi le kopanyo, go hwetša, go rulaganya lefsa, go phuhlama, thekišo ya dithoto, goba kgwebišano ye e swanago ya kgwebo, data ya gago ya motho ka noši e ka fetišetšwa go setheo seo se hwetšago. Re tla fana ka tsebišo pele ga ge data ya gago ya motho e ka ba ka fase ga pholisi ya sephiri ye e fapanego.

6.7 Ka Tumelelo ya Gago

We may share your information for purposes not described in this Privacy Policy with your explicit consent.

7. Go boloka Datha

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, provide our services, and comply with legal obligations. Specific retention periods include:

• Datha ya Akhaonto ye e Šomago: Retained for the duration of your account plus 30 days after account deletion request to allow for recovery.
• Order and Transaction Records: Retained for a minimum of 7 years to comply with tax, accounting, and financial regulations in applicable jurisdictions.
• Payment Records: Retained as required by PCI DSS standards and financial regulations, typically 7 years.
• Datha ya Molekane wa Kgwebo: Retained for the duration of the business relationship plus the legally required retention period for business records.
• Datha ya Maphelo ya NutriLife: Retained while your NutriLife profile is active. Upon deletion request, health data is permanently deleted within 30 days, except where retention is required by law.
• Datha ya Peeletšo ya Gauta ya Foodfy: Retained for the duration of the subscription plus 3 years for billing dispute resolution.
• Datha ya Mošomi wa Akhaonto ya Kgwebo: Retained for the duration of the employee enrollment plus 1 year after removal from the Corporate Account.
• Dilog tša Kgokagano: Ditirišano tša thekgo ya bareki di bolokilwe mengwaga ye 3 bakeng sa netefatšo ya boleng le tharollo ya dingangišano.
• Datha ya Ditshekatsheko: Datha ya ditshekatsheko ye e kgobokeditšwego le ye e sa tsebjego e ka bolokwa ka mo go sa felego ka ge e sa hlaole batho ka bomong.

When personal data is no longer needed and no legal obligation requires its retention, we securely delete or irreversibly anonymize it using industry-standard methods.

8. AI le Go tšea Diphetho ka go Itiriša

Foodfy e šomiša bohlale bja maitirelo le tshepedišo ya go itiriša go ralala le dikarolo tše ntši tša Sefala. Re ikgafile go dira dilo pepeneneng mabapi le ka moo theknolotši ye e šomago ka gona ya data ya gago.

8.1 Kamoo AI e Šomago Datha ya Gago

• Personalized Recommendations: Mehlala ya AI e sekaseka histori ya gago ya otara, boitshwaro bja go phetla, lefelo le dikgetho go kgothaletša dikgwebo, ditšweletšwa le ditlhagišo. Tshepetšo ye e theilwe godimo ga kgahlego ye e kwagalago.
• Search Ranking: Search results are ranked using algorithms that consider relevance, distance, popularity, ratings, and personalization signals.
• Ponelopele ya Nyakego: Bakeng sa Balekane ba Kgwebo, AI e sekaseka datha ya taelo ya histori, dipaterone tša sehla, ditiragalo tša selegae, le datha ya boso go bolela e sa le pele nyakego. Se se šomiša datha ya kgwebo ye e kgobokeditšwego.
• Menu Optimization: AI e šišinya dipeakanyo tša theko le diphetogo tša lenaneo la dijo tšeo di theilwego godimo ga datha ya thekišo, tshekatsheko ya baphadišani, le dikgetho tša bareki. Diphetho tša mafelelo di dula di dirwa ke Molekane wa Kgwebo.
• Go Lemoga Bofora: Ditshepedišo tše di itirišago di sekaseka mekgwa ya kgwebišano, tshedimošo ya sedirišwa le matshwao a boitshwaro go hlaola modiro wo o ka bago wa bofora. Dikgwebišano tše di folagago di ka hlahlobja ke basekaseki ba batho.
• AI ya NutriLife: AI e sekaseka diswantšho tša dijo go akanyetša diteng tša phepo gomme e tšweletša ditšhišinyo tša dijo tše di hlamilwego ka bowena go ya ka profaele ya gago ya maphelo. Bona Karolo 9 bakeng sa dintlha.
• Papatšo ya go Itiriša: AI e tšweletša diteng tša papatšo, masolo a imeile, le ditlhagišo tša papatšo tša Balekane ba Kgwebo tšeo di theilwego godimo ga karoganyo ya bareki le datha ya boitshwaro.

8.2 Ditokelo tša Gago Mabapi le Diphetho tša go Itiriša

Under applicable law (including GDPR Article 22), you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. Where such automated decisions are made:

• You have the right to obtain human intervention and review of the decision.
• You have the right to express your point of view and contest the decision.
• You may request an explanation of the logic involved in the automated decision.

To exercise these rights, contact us at [email protected].

8.3 Ditšhireletšo tša Datha ya AI

• Datha yeo e rometšwego go baabi ba AI ba mokgatlo wa boraro (Anthropic, OpenAI) e šongwa ka fase ga ditumellano tša tshepedišo ya datha ya kgwebo. ya data ya gago ga e šomišwe go tlwaetša dika tša bona tša AI tša morero wa kakaretšo.
• Thupelo ya mohlala wa AI ke Foodfy e šomiša datha yeo e sa tsebjego le yeo e kgobokeditšwego yeo e sa hlaolego badiriši ka botee.
• Dipoelo tša AI ke tša kgonagalo gomme di tšweletšwa bjalo ka ditšhišinyo goba dikakanyo, e sego diphetho tše di tiilego.

9. Datha ya Maphelo le Baometriki (NutriLife) .

NutriLife e šoma datha ye e nago le tlhokomelo ye e amanago le maphelo le ya baometriki yeo e nyakago tšhireletšo ye e kgethegilego ka fase ga melao ya sephiri ye e šomago. Karolo ye e fa tshedimošo ye e tletšego mabapi le ka fao re swarago datha ye.

9.1 Dihlopha tša Datha ya Maphelo ye e Kgobokeditšwego

With your explicit consent, NutriLife may collect and process the following categories of health data:

• Physical Measurements: Boima bja mmele, botelele, tekanyo ya makhura a mmele, sedikologo sa letheka, sedikologo sa letheka le boima bja mmele (BMI).
• Vital Signs: Maemo a glucose mading, go balwa ga kgatelelo ya madi le go betha ga pelo.
• Ditšhupetšo tša Mokgwa wa Bophelo: Sleep duration, hydration levels, daily step count, energy levels, stress levels, mood, and digestive health indicators.
• Tshedimošo ya Dijo: Dingwalwa tša pukutšatšing ya dijo, diswantšho tša dijo, go ja dikhaloriki le diphepo tše dikgolo (diprotheine, dikhapohaedreite, makhura, tlhale, swikiri, sodium), go ja diphepo tše dinyenyane (dibithamine A go fihla go B12, khalsiamo, tšhipi, potasiamo le tše dingwe), mohuta wa dijo le go se dumelelane le dijo.
• Profaele ya Maphelo: Letšatšikgwedi la matswalo, bong, maemo a mošomo, dinepo tša maphelo (go fokotša boima bja mmele, go oketšega, tlhokomelo), boima bja mmele bjo bo nepišitšwego, maemo a kalafo, tšhomišo ya tlaleletšo, boimana goba maemo a go amuša.
• Datha ya Tshekatsheko ya AI: Diswantšho tša dijo tšeo di seka-sekilwego ka AI, dintlha tša boitshepo le dikakanyetšo tša phepo tšeo di tšweleditšwego ke AI.

9.2 Motheo wa Molao le Tumelelo

Datha ya maphelo le ya baometriki e arotšwe bjalo ka datha ya legoro le le kgethegilego ka fase ga GDPR (Athikele ya 9) le melao ye e lekanago lefaseng ka bophara. Re šoma datha ye ka go ikgetha motheong wa tumelelo ya gago ye e lego pepeneneng, yeo o e fago nakong ya go tsena ka sekepeng sa NutriLife. O ka gogela morago tumelelo ya gago nako efe goba efe ka go šitiša NutriLife ka go dipeakanyo tša akhaonto ya gago, yeo e tlago feletša ka go phumolwa ga datha ya gago ya maphelo mo matšatšing a 30.

9.3 Moedi wa Morero

Your NutriLife health data is used strictly for the following purposes:

• Go bala tekanyo ya gago ya metaboliki ya motheo (BMR), palomoka ya tšhomišo ya matla ya letšatši le letšatši (TDEE), le diphetho tša khalori le phepo e kgolo tšeo di hlamilwego ka bowena.
• Tracking your food diary entries and nutritional intake over time.
• Providing AI-powered dietary suggestions and meal plan recommendations.
• Go bontšha ditshekamelo tša tša maphelo le tšwelopele go fihlelela dipakane tša gago tše di boletšwego.

9.4 Tšhireletšo ya Datha ye e Tiilego

• Datha ya maphelo ya NutriLife e šitišitšwe ge e khuditše le ge e sepela ka go šomiša AES-256 le TLS 1.3 encryption.
• Datha ya maphelo e bolokwa ka thoko go tšwa go datha ya kakaretšo ya Sefala ka ditaolo tša tlaleletšo tša phihlelelo.
• Datha ya maphelo ya NutriLife GA E KE e abelanwa le dikhamphani tša inšorense, bengmešomo, babapatši, goba motho ofe goba ofe wa boraro ka merero yeo e sa amanago le go aba tirelo ya NutriLife.
• Datha ya maphelo GA E KE e dirišetšwa go nepiša papatšo goba e rekišetšwa batho ba boraro.
• Phihlelelo ya datha ya maphelo ka gare ga Foodfy e lekanyeditšwe go bašomi ba bohlokwa le ditshepedišo motheong wo o tiilego wa tlhokego ya go tseba.

10. Datha ya Peeletšo ya Gauta ya Foodfy

When you subscribe to Foodfy Gold, we process additional data related to your membership:

• Subscription Data: Plan type, subscription status (active, trial, paused, cancelled, expired), start and end dates, trial period dates, and renewal dates.
• Payment Data: Stripe customer ID, Stripe subscription ID, payment method (last four digits and card type only), and billing history. Full card details are stored exclusively by Stripe.
• Tšhomišo ya Mohola: Total orders placed with Gold benefits, delivery savings, discount savings, total calculated savings, and benefit redemption logs.

This data is processed to manage your subscription, apply benefits to eligible orders, calculate your savings, and provide you with subscription management features. Legal basis: performance of contract.

11. Akhaonto ya Kgwebo le Datha ya Bašomi

Bakeng sa Foodfy for Work (Diakhaonto tša Kgwebo), maikarabelo a tshepedišo ya datha a abelanwa:

11.1 Kamano ya Molaodi wa Datha

The enrolling organization (employer) acts as the data controller for employee personal data provided through the Corporate Account. Foodfy acts as a data processor, processing employee data solely as instructed by the employer and in accordance with the Foodfy for Work Data Processing Agreement.

11.2 Datha ye e Kgobokeditšwego

• Leina la mošomi, aterese ya imeile, le tema ka gare ga Akhaonto ya Kgwebo (molaodi, molaodi, mošomi).
• Lefapha, setsi sa ditshenyagalelo, le nomoro ya tšhupetšo ya mošomi bjalo ka ge e filwe ke mongmošomo.
• Wallet balance, credit history, spending history, and refund records.
• Order history made using the corporate wallet, including items ordered and amounts.

11.3 Maikarabelo a Mongmošomo

Bathwadi ba na le maikarabelo a: (a) go ba le motheo wa molao wa go abelana ka datha ya bašomi le Foodfy; (b) go tsebiša bašomi ka ga tshepedišo ya datha ka Sefala; (c) go arabela dikgopelo tša ditokelo tša datha ya bašomi tšeo di amanago le datha yeo e laolwago ke mongmošomo; le (d) go netefatsa kobamelo ya melao ye e omago ya mesomo le tshireletso ya datha.

12. Drone Delivery Data ya Tshebetso

When drone delivery services are used, the following additional data is processed:

• Route and GPS Data: Ditsela tša go fofa tša drone, dintlha tša go fetišetša ka mafelo a DronePort, dihlomathišo tša GPS tša go iša, le dinako tše di akantšwego tša go fihla.
• Datha ya Molekane wa Thomelo: Bakeng sa balekane ba go romelwa bao ba kgonago go šomiša di-drone: lefelo la nako ya kgonthe nakong ya dithomelo tše di šomago, dipalopalo tša thomelo, le dilog tša tshepedišo.
• Datha ya DronePort: Dimetriki tša tšhomišo ya DronePort, dipeelano tša tlhokomelo, le maemo a tshepedišo.
• Datha ya Thomelo ya Moreki: Precise delivery coordinates required for safe and accurate drone landing, which may be more precise than standard address-based delivery.

Datha ya kabo ya drone e šongwa motheong wa molao wa tshepedišo ya konteraka le, moo go lego maleba, kgahlego ye e kwagalago ya go hlokomela ditiro tša kabo tše di bolokegilego le tše di šomago gabotse. Datha ya lefelo la nako ya nnete ya Balekane ba Thomelo e šongwa fela nakong ya dithomelo tše di šomago.

13. Tšhireletšo ya Datha

Foodfy e phethagatša magato a setegeniki le a mokgatlo ao a feletšego, ao a etilego pele intastering go šireletša ya data ya gago ya motho ka noši:

13.1 Ditšhireletšo tša Sethekniki

• Encryption ya data yohle ka transit sebelisa TLS 1.2 + (HTTPS gapeletswa ho pholletsa le diphetho tsohle Platform).
• Encryption ya data e hlokolosi ka phomolo sebelisa AES-256 encryption.
• Web application firewall (WAF) and DDoS protection powered by Cloudflare.
• Neteweke ya kabo ya diteng (CDN) ka go boloka diteng bakeng sa tshepedišo le tšhireletšo.
• PCI DSS-compliant payment processing through Stripe, with no storage of full card numbers on Foodfy servers.
• Two-factor authentication (2FA) available for all accounts and mandatory for privileged accounts.
• Netefatšo ya API ka go šomiša ditšhupetšo tše di šireletšegilego ka go lekanyetša seelo le go utolla tšhomišompe.
• Regular automated vulnerability scanning and penetration testing.

13.2 Ditšhireletšo tša Mokgatlo

• Role-based access controls ensuring employees can only access data necessary for their function.
• Multi-mohiri ya data mohaho le naha-itseng polokelongtshedimosetso sharding, netefatsa ya data ho tloha melao e fapaneng e arohane ka tsela e utloahalang.
• Ditumellano tša tshepedišo ya datha le baabi ka moka ba ditirelo ba mokgatlo wa boraro.
• Regular security awareness training for all personnel with access to personal data.
• Ditshepetšo tša karabelo ya ditiragalo le sehlopha sa tšhireletšo seo se ineetšego.
• Mekgwa ya go fokotša ya data: re kgoboketša fela ya data yeo e nyakegago bakeng sa morero wo o laeditšwego.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage all users to take steps to protect their own accounts, including using strong, unique passwords and enabling two-factor authentication.

14. Diphetišetšo tša Boditšhabatšhaba tša Datha

Foodfy e šoma go ralala le dinaga tše 250+ ka mananeokgoparara a yona a lefase ka bophara le netweke ya Territory Partner. Datha ya gago ya motho ka noši e ka fetišetšwa le go šongwa dinageng tše dingwe ntle le naga ya gago ya bodulo. Ge re fetišetša data ya motho boditšhabatšhaba, re phethagatša ditšhireletšo tša maleba go netefatša gore data ya gago e dula e šireleditšwe:

• Standard Contractual Clauses (SCCs): Bakeng sa diphetišetšo go tšwa go EEA/UK go ya dinageng tšeo di se nago sephetho sa go lekanetša, re šomiša Dikarolo tša Konteraka tša Maemo tšeo di dumeletšwego ke Khomišene ya Yuropa.
• Ditumellano tša Tshepedišo ya Datha: Baabi ka moka ba ditirelo ba mokgatlo wa boraro bao ba šomago ka datha ya motho legatong la rena ba tlamilwe ke ditumellano tše di feletšego tša go šoma ka datha tšeo di akaretšago ditlamo tša tšhireletšo ya datha, dinyakwa tša tšhireletšo, le ditšhireletšo tša phetišetšo ya go putla mellwane.
• Kabo ya Datha ye e Itšego ya Naga: Our multi-tenant architecture uses country-specific database shards, which means operational data is stored and processed within or near the geographic region of the relevant Territory, minimizing cross-border transfers for day-to-day operations.
• Diphetho tša go Lekana: Where available, we rely on adequacy decisions issued by relevant regulatory authorities.
• Transfer Impact Assessments: We conduct transfer impact assessments for data transfers to countries without adequate data protection frameworks.

15. Ditokelo tša gago tša Sephiri

Go ya ka lefelo la gago, o na le ditokelo tše di fapanego mabapi le data ya gago ya motho ka noši. Foodfy e ikgafile go hlompha ditokelo tše go badiriši ka moka lefaseng ka bophara:

15.1 Ditokelo tša Lefase ka Bophara

Regardless of your location, all Foodfy users may:

• Fihlelela: Request a copy of the personal data we hold about you in a structured, commonly used, machine-readable format.
• Phošollo: Request correction of inaccurate, incomplete, or outdated personal data. You can update most information directly through your account settings.
• Go phumolwa: Request deletion of your personal data, subject to legitimate retention requirements (legal obligations, dispute resolution, fraud prevention).
• Restriction: Request that we restrict the processing of your personal data in certain circumstances.
• Kganetšo: Kganetša go šongwa ga data ya gago ya motho ka noši bakeng sa merero ya papatšo ya thwii. Re tla obamela dikgopelo ka moka tša go kgetha go se tsene ka pela.
• Withdrawal of Consent: Where processing is based on consent, withdraw your consent at any time without affecting the lawfulness of prior processing.
• Go Phimolwa ga Akhaonto: Request complete deletion of your account and associated personal data. Account deletion requests are processed within 30 days.

15.2 Tsela ya go Diriša Ditokelo tša Gago

You may exercise your rights by:

• Go fihlelela dipeakanyo tša akhaonto ya gago bakeng sa taolo ya datha ya go itirela, diphetogo tša dikgetho, le go phumola akhaonto.
• Go romela imeile go Mohlankedi wa rena wa Tšhireletšo ya Datha go [email protected] ka kgopelo ya gago.
• Go romela imeile go [email protected] bakeng sa dipotšišo tša kakaretšo tša sephiri.

We will verify your identity before processing requests and respond within the timeframe required by applicable law (typically 30 days, extendable by an additional 60 days for complex requests with prior notification to you).

16. Ditokelo tša Sephiri tša Selete

The following supplemental provisions apply based on your location and the applicable data protection law:

16.1 Lefelo la Ekonomi la Yuropa le United Kingdom (GDPR / UK GDPR) .

Ge e le gore o hwetšwa ka EEA goba UK, o na le ditokelo tša tlaleletšo tše di latelago ka fase ga Molawana wa Tšhireletšo ya Datha ya Kakaretšo:

• Go rwala Datha: Receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller.
• Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection supervisory authority. A list of EEA supervisory authorities is available at ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
• Go Dira Diphetho ka go Itiriša: Right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects (GDPR Article 22). See Section 8.2.
• Mohlankedi wa Tšhireletšo ya Datha: Our DPO can be reached at [email protected] for any GDPR-related inquiries.

16.2 California, Amerika (CCPA / CPRA) .

Ge e ba o le modudi wa California, o na le ditokelo tše di latelago ka tlase ga Molao wa Sephiri wa Badiriši wa California (bjalo ka ge o fetošitšwe ke Molao wa Ditokelo tša Sephiri wa California):

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected, the sources of collection, the business purpose for collecting, and the categories of third parties with whom we share it.
• Right to Delete: Request deletion of your personal information, subject to statutory exceptions.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt Out of Sale or Sharing: Foodfy ga e rekiše tshedimošo ya gago ya motho ka noši. Ga re abelane tshedimošo ya motho ka noši bakeng sa papatšo ya boitshwaro bja go selaganya seemo ntle le tumelelo ya gago.
• Right to Limit Use of Sensitive Personal Information: Request limitation of the use and disclosure of sensitive personal information to what is necessary for the purposes specified.
• Go se Kgethollo: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

Dikgweding tše 12 tše di fetilego, ga se ra rekiša tshedimošo ya motho bjalo ka ge e hlalošitšwe ke CCPA/CPRA.

16.3 Brazil (LGPD) 1.1.

Ge e ba o le Brazil, o na le ditokelo ka tlase ga Lei Geral de Protecao de Dados (LGPD), go akaretša le tokelo ya go: tiišetšo ya tshepedišo, phihlelelo, phošollo, go se tsebje, go rwala, go phumolwa ga data yeo e šomišitšwego ka tumelelo, tshedimošo mabapi le go abelana, le tokelo ya go dira kgopelo go Autoridade Nacional de Protecao de Dados (ANPD).

16.4 Asia-Pacific (PDPA le Melao ye e Lekanago) .

Ge e ba o le dinageng tšeo di nago le Melao ya Tšhireletšo ya Datha ya Botho goba molao wo o lekanago le wona (go akaretša Singapore, Thailand, le dinaga tše dingwe tša Asia-Pacific), o na le ditokelo tša go fihlelela, go phošolla, go phumola, go thibela, le go rwala data ya gago ya motho ka noši bjalo ka ge e filwe ke molao wa lefelong leo o šomago. Re šoma datha ya gago go obamela dinyakwa tša PDPA tše di šomago, go akaretšwa go hwetša tumelelo moo go nyakegago le go fa tsebišo ye e lego pepeneneng ya mediro ya tshepedišo ya datha.

16.5 Bohlabela bja Magareng le Afrika Leboa

Bakeng sa badiriši ba UAE, Saudi Arabia, le melao e mengwe ya MENA, re obamela melawana ya tšhireletšo ya data ye e šomago go akaretšwa Taelo-Molao wa Federal wa UAE wa Tšhireletšo ya Datha ya Botho, Molao wa Tšhireletšo ya Datha ya Botho ya Saudi Arabia, le ditlhako tša selete tše di lekanago. Se se akaretša dinyakwa tša go beakanya ya data selegae moo go lego maleba.

16.6 Ditaolo tše dingwe

Foodfy e ikgafile go obamela melao ya tšhireletšo ya data dinageng ka moka tšeo re šomago go tšona. Ge e le gore taolo ya gago e na le dinyakwa tše itšego tša tšhireletšo ya data tšeo di sa lokeletšwago ka mo godimo, hle ikopanye le [email protected] bakeng sa tshedimošo mabapi le kamoo re šireletšago ditokelo tša gago ka gona ka tlase ga molao wa gago wa lefelong leo.

17. Tsebišo ya Tlolo ya Datha

Ge go ka ba le tlolo ya data ya motho yeo e beago kotsi go ditokelo le ditokologo tša gago, Foodfy e tla:

• Tsebiša bolaodi bja maleba bja tlhokomelo mo diiri tše 72 tša go lemoga ka ga tlolo, bjalo ka ge go nyakega ke Athikele ya 33 ya GDPR le dipeakanyetšo tše di lekanago le yona ka melaong ye mengwe.
• Tsebiša batho bao ba amegilego ntle le tiego ye e sa swanelago ge go na le kgonagalo ya gore go tshela molao go felele ka kotsi ye kgolo go ditokelo le ditokologo tša bona, bjalo ka ge go nyakega ke Athikele ya 34 ya GDPR le dipeakanyetšo tše di lekanago le yona.
• Provide details of the nature of the breach, the categories and approximate number of data subjects and records affected, the likely consequences, and the measures taken or proposed to address the breach and mitigate its effects.
• Ngwala ditlolo ka moka tša datha ya motho, go akaretšwa dintlha, ditlamorago, le magato a go lokiša ao a tšerwego, go ya ka retšisetara ya rena ya ditlolo tša ka gare.

Ge o dumela gore data ya gago e beilwe kotsing, hle ikopanye le [email protected] ka pela.

18. Bana le Bana ba Banyenyane

The Platform is not intended for use by individuals under the age of 18, or the age of digital consent in their jurisdiction (which may be lower, such as 16 in most EEA countries or 13 in the United States under COPPA). We do not knowingly collect personal information from children below the applicable age threshold.

Ge e ba re lemoga gore ka go se lemoge re kgobokeditše data ya motho go ngwana yo a lego ka tlase ga tekanyo ya nywaga yeo e šomago ntle le tumelelo ya batswadi goba ya mohlokomedi, re tla gata megato ya kapejana ya go phumola tshedimošo yeo ditshepedišong tša rena. Ge o dumela gore re kgobokeditše tshedimošo go tšwa go ngwana, hle ikopanye le rena ka pela go [email protected].

19. Dikgokagano le Ditirelo tša Motho wa Boraro

The Platform may contain links to third-party websites, applications, and services. This Privacy Policy does not apply to any third-party services, and Foodfy is not responsible for the privacy practices, content, or security of any third party. This includes Business Partner websites built using the Foodfy Website Builder, which may contain additional third-party integrations selected by the Business Partner.

We encourage you to review the privacy policy of every third-party service you interact with.

20. Diphetogo go Pholisi ye ya Sephiri

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes:

• We will update the "Last updated" date at the top of this page.
• We will provide prominent notice on the Platform.
• Bakeng sa diphetogo tša dilo tše di bonagalago tšeo di amago kudu kamoo re šomago ka gona ya data ya gago, re tla go tsebiša ka imeile bonyenyane matšatši a 30 pele diphetogo di thoma go šoma.
• Where required by law, we will obtain your consent to material changes in data processing practices.

Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

21. Ikgokaganye le Rena

Ge e ba o na le dipotšišo, dipelaelo, goba dikgopelo mabapi le Pholisi ye ya Sephiri, data ya gago ya motho ka noši, goba mekgwa ya rena ya tšhireletšo ya data, hle ikopanye le rena ka dikanale tše di latelago:

• Mohlankedi wa Tšhireletšo ya Datha: [email protected]
• Privacy Inquiries: [email protected]
• Security Issues: [email protected]
• Thekgo ya Kakaretšo: [email protected]
• Webosaete ya: foodfy.ai

We are committed to resolving any complaints about our collection or use of your personal data. If you have a complaint, please contact us first. If we are unable to resolve your concern, you have the right to lodge a complaint with your local data protection supervisory authority.