Terms of Service

1. Pambuka

Welcome to Foodfy ("Company", "we", "our", "us"). These Terms of Service ("Terms") govern your access to and use of the Foodfy platform, including our website at foodfy.ai, mobile applications for iOS and Android, application programming interfaces (APIs), merchant dashboards, point-of-sale systems, kitchen display systems, website and mobile app builders, AI-powered tools, drone delivery infrastructure, and all related services, features, content, and functionality (collectively, the "Platform").

Kanthi nggawe akun, ngakses, utawa nggunakake bagean saka Platform, sampeyan ngakoni yen sampeyan wis maca, mangertos, lan setuju bakal kaiket karo Ketentuan iki, Kebijakan Privasi, lan Kebijakan Cookie. Yen sampeyan nggunakake Platform atas jenenge organisasi, sampeyan makili lan njamin yen sampeyan duwe wewenang kanggo ngiket organisasi kasebut menyang Ketentuan iki.

Yen sampeyan ora setuju karo Ketentuan iki, sampeyan ora kudu ngakses utawa nggunakake Platform.

2. Watesan

Throughout these Terms, the following definitions apply:

Platform: The Foodfy website, mobile applications, APIs, merchant dashboards, embedded tools (POS, KDS, website builder, app builder, ScreensCaster), AI services, drone delivery network, and all associated services, features, and infrastructure operated by Foodfy.
panganggo: Saben individu utawa entitas sing ngakses utawa nggunakake Platform ing kapasitas apa wae, kalebu Pelanggan, Mitra Bisnis, Mitra Pangiriman, Mitra Wilayah, Akun Perusahaan, Investor, lan Pengaruh.
Pelanggan: Individu sing nggunakake Platform kanggo browsing, nemokake, pesen, utawa tuku produk lan layanan saka Mitra Bisnis, kalebu liwat web, aplikasi seluler, kode QR, kios layanan mandiri, utawa integrasi pangiriman pihak katelu.
Mitra Bisnis: Sembarang restoran, toko kelontong, apotek, toko kembang, toko eceran, supplier, merek, pawon peteng, utawa entitas komersial liyane sing nampilake produk utawa layanan ing Platform, nggunakake alat teknologi Foodfy, utawa melu ing pasar Foodfy.
Mitra Pangiriman: Individu utawa entitas sing nyedhiyakake layanan pangiriman liwat Platform, apa liwat pangiriman basis kendaraan tradisional utawa liwat jaringan pangiriman drone Foodfy.
Territory Partner: Individu utawa entitas sing ngatur operasi Foodfy ing wilayah geografis sing ditemtokake, beroperasi ing salah siji saka limang tingkat: Kepala Wilayah, Kepala Negara, Kepala Negara, Kepala Kutha, utawa Kepala Wilayah.
Akun perusahaan: Organisasi sing didaftarkan ing Foodfy for Work sing nyedhiyakake tunjangan panganan kanggo karyawan liwat dompet digital sing wis didanai, pesenan grup, lan manajemen biaya ing Platform.
Foodfy Emas: The Platform subscription membership program that provides Customers with benefits including free delivery, order discounts, priority support, and other premium features.
NutriLife: The Platform health and nutrition tracking service that enables users to log meals, track calories and macronutrients, record biometric data, and receive AI-powered nutritional guidance.
Layanan AI: Kabeh fitur intelijen buatan lan pembelajaran mesin sing diwenehake liwat Platform, kalebu nanging ora winates ing Foodfy AI Hub, chatbots, optimasi menu, prakiraan permintaan, pemasaran otomatis, analisis nutrisi, lan dhukungan pelanggan sing didhukung AI.
DronePort: Lokasi fisik sing ditemtokake ing jaringan pangiriman drone Foodfy sing dadi titik relay kanggo pangiriman berbasis drone, sing dilakokno dening host miturut persetujuan karo Foodfy.
Isi: Kabeh teks, gambar, grafis, foto, audio, video, data, piranti lunak, informasi, lan materi liyane sing kasedhiya liwat Platform.
User Content: Sembarang konten, data, teks, gambar, review, rating, utawa materi liyane sing dikirim, dikirim, utawa dikirim dening Pangguna liwat Platform.

3. Kelayakan

To access or use the Platform, you must meet all of the following requirements:

Dadi paling sethithik 18 taun, utawa umur mayoritas legal ing yurisdiksi sampeyan, endi wae sing luwih dhuwur.
Nduweni kapasitas legal lan wewenang kanggo mlebu menyang persetujuan kontrak sing mengikat.
Nyedhiyakake informasi sing akurat, saiki, lan lengkap sajrone proses registrasi lan njaga akurasi informasi kasebut.
Ora sadurunge dilereni soko tugas, dibusak, utawa permanen begalan saka Platform.
Ora ana ing, utawa penduduk, yurisdiksi apa wae sing nggunakake Platform kasebut bakal nglanggar hukum lokal, nasional, utawa internasional sing ditrapake.
Yen ndhaptar minangka Mitra Bisnis, tahan kabeh lisensi, ijin, lan persetujuan peraturan sing dibutuhake kanggo ngoperasikake bisnis sampeyan lan adol produk utawa layanan ing yurisdiksi sampeyan.

Kanthi nggunakake Platform, sampeyan makili lan njamin yen sampeyan wis nyukupi kabeh syarat sing nduweni hak. Foodfy duwe hak kanggo verifikasi kelayakan sampeyan kapan wae lan nolak utawa mbatalake akses yen syarat kasebut ora ditindakake.

4. Registrasi lan Keamanan Akun

To access certain features of the Platform, you must create an account. When you register, you agree to:

Nyedhiyani informasi registrasi sing bener, akurat, lan lengkap, kalebu jeneng sah, alamat email sing bener, lan nomer telpon.
Gawe tembung sandhi sing kuwat lan njaga kerahasiaan kredensial login sampeyan.
Aktifake otentikasi rong faktor (2FA) yen kasedhiya, utamane kanggo Mitra Bisnis, Mitra Wilayah, lan akun administratif.
Kabar Foodfy langsung ing [email protected] yen sampeyan ngerti akses ora sah utawa nggunakake akun sampeyan.
Nampa tanggung jawab kanthi lengkap kanggo kabeh kegiatan sing kedadeyan ing akun sampeyan, apa sampeyan duwe wewenang utawa ora.
Aja nuduhake kredensial akun sampeyan karo wong liya utawa ngidini sawetara individu nggunakake akun siji, kajaba jinis akun kasebut kanthi tegas ngidini pangguna akeh (contone, akun staf Mitra Bisnis).

Foodfy duwe hak kanggo nundha utawa mungkasi akun apa wae sing kita yakin digunakake kanggo nglanggar Ketentuan iki, melu kegiatan penipuan, utawa nyebabake risiko keamanan kanggo Platform utawa Pangguna liyane.

5. Layanan Platform

5.1 Kanggo Pelanggan

Foodfy nyedhiyakake platform teknologi sing nyambungake Pelanggan karo bisnis lokal ing pirang-pirang vertikal kalebu restoran, toko kelontong, apotek, toko kembang, lan toko eceran. Kita nggampangake panemuan, pesenan, pambayaran, lan proses pangiriman. Foodfy tumindak minangka perantara teknologi lan dudu bakul, pabrikan, utawa panyedhiya produk utawa layanan sing didaftar dening Mitra Bisnis. Saben Mitra Bisnis tanggung jawab kanthi mandiri lan tanggung jawab kanggo kualitas, safety, legalitas, akurasi, lan pemenuhan penawarane.

Pelanggan bisa ngakses Platform liwat macem-macem saluran kalebu situs web Foodfy, aplikasi seluler, pesenan tabel kode QR, kios layanan mandiri ing lokasi sing melu, lan liwat platform pangiriman pihak katelu sing terintegrasi.

5.2 Kanggo Mitra Bisnis

Foodfy nyedhiyakake Mitra Bisnis kanthi lengkap, kabeh-ing-siji suite teknologi sing dirancang kanggo digitalisasi lan ngoptimalake operasi. Iki kalebu, nanging ora winates ing: sistem cloud point-of-sale (POS), sistem tampilan pawon (KDS), manajemen menu lan inventaris, manajemen hubungan pelanggan (CRM) kanthi program kesetiaan, analitik lan prakiraan permintaan sing didhukung AI, situs web lan aplikasi seluler, signage digital (ScreensCaster), manajemen acara lan tiket, reservasi lan stasiun tuan rumah, manajemen pengadaan, manajemen akun, manajemen integrasi, lan manajemen tracking dokumen. olahpesen (WhatsApp, SMS, email), otomatisasi iklan lan pemasaran, manajemen influencer, survey pelanggan, piranti lunak kios layanan mandiri, pesenan kode QR, integrasi platform pangiriman, integrasi terminal pembayaran, lan manajemen franchise.

Mitra Bisnis nahan kepemilikan lengkap data pelanggan, riwayat pesenan, lan analitik bisnis sing digawe liwat Platform. Foodfy ora ngaku kepemilikan data Mitra Bisnis lan nyedhiyakake alat kanggo ekspor lan portabilitas data.

5.3 Kanggo Mitra Pangiriman

Mitra Pangiriman beroperasi minangka kontraktor independen lan dudu karyawan, agen, utawa wakil saka Foodfy. Foodfy nyedhiyakake platform teknologi kanggo nggampangake panjalukan pangiriman, optimasi rute, lan pelacakan pesenan. Istilah khusus sing ngatur hubungan antarane Foodfy lan Mitra Pangiriman ditetepake ing Persetujuan Mitra Pangiriman sing kapisah, sing kudu ditampa sadurunge nindakake kiriman.

Mitra Pangiriman mung tanggung jawab kanggo njaga asuransi sing cocog, lisensi sing sah, lan tundhuk karo kabeh peraturan transportasi lan pangiriman sing ditrapake ing yurisdiksi.

5.4 Kanggo Mitra Wilayah

Territory Partners manage Foodfy operations within designated geographic areas under the terms of a separate Territory Partner Agreement. Territory Partners operate at one of five hierarchical levels: Region Head, Country Head, State Head, City Head, or Area Head. Each level carries specific responsibilities, performance obligations, and profit-sharing arrangements as detailed in the applicable Territory Partner Agreement.

Territory Partner positions are subject to availability, performance review, and compliance with Foodfy operational standards. Foodfy reserves the right to modify territory boundaries, reassign territories, or terminate Territory Partner agreements in accordance with the applicable agreement terms.

5.5 Kanggo Akun Perusahaan (Foodfy for Work)

Organisasi sing didaftarkan ing Foodfy for Work nampa akses menyang alat manajemen meal perusahaan, kalebu dompet digital karyawan sing wis didanai, kapabilitas pesen grup, pelacakan lan pelaporan biaya, lan integrasi karo sistem HR. Administrator Akun Perusahaan tanggung jawab kanggo ngatur akses karyawan, alokasi pendanaan, lan njamin kepatuhan karo kabijakan biaya internal organisasi.

5.6 Kanggo Investor

The Platform provides features for accredited investors to explore investment opportunities in the Foodfy ecosystem, including direct investment in Foodfy, DronePort infrastructure, and related ventures. All investment activities are subject to applicable securities laws and regulations. Investment features on the Platform do not constitute financial advice, and Users should consult qualified financial advisors before making investment decisions. Access to investment features may require additional identity verification and accreditation checks.

5.7 Kanggo Influencer

The Platform provides tools for content creators and influencers to collaborate with Business Partners on promotional campaigns. Influencer activities are governed by the Influencer Program Terms and must comply with all applicable advertising disclosure laws and regulations, including requirements to clearly disclose sponsored content and material connections.

6. Pesenan lan Pembayaran

When you place an order through the Platform, the following terms apply:

You agree to pay the full price for all items ordered, including the listed product price, applicable taxes, service fees, delivery charges, and any gratuity you choose to add.
prices Product disetel independen dening Mitra Bisnis. Foodfy ora menehi tandha rega produk lan ora ngontrol keputusan rega Mitra Bisnis.
Pembayaran diproses kanthi aman liwat pemroses pembayaran pihak katelu sing cocog karo PCI DSS, kalebu Stripe. Foodfy ora nyimpen nomer kertu pembayaran lengkap, CVV, utawa kredensial pembayaran sensitif liyane ing server kita.
Pesenan tundhuk ditampa dening Mitra Bisnis. Mitra Bisnis bisa nolak pesenan amarga watesan kapasitas, ora kasedhiya inventaris, jam operasi, jarak pangiriman, utawa alasan sah liyane.
Konfirmasi pesenan ora njamin kasenengan. Kontrak kanggo adol produk ana ing antarane sampeyan lan Mitra Bisnis, dudu antarane sampeyan lan Foodfy.
Refund and cancellation policies vary by Business Partner, order type, and the stage of order processing. Refund requests are evaluated on a case-by-case basis considering factors such as the reason for the request, time elapsed, and order status.
Kanggo pesenan sing diselehake liwat dompet perusahaan Foodfy for Work, pembayaran kasebut dikurangi saka imbangan dompet sing didanai majikan. Istilah dompet perusahaan diatur dening persetujuan antarane Foodfy lan majikan sampeyan.
Tips and gratuities are voluntary and are passed through to Delivery Partners or Business Partner staff in full. Foodfy does not retain any portion of tips.

7. Biaya Platform

Foodfy ngisi biaya platform menyang Mitra Bisnis kanggo nggunakake teknologi lan layanan pasar. Struktur ragad dirancang kanggo transparan lan kompetitif:

Biaya platform Marketplace diwatesi maksimal 10% saka nilai pesenan kanggo pesenan sing ditindakake liwat pasar Foodfy.
Mitra Bisnis sing nggunakake teknologi Foodfy kanggo pesenan langsung dhewe (liwat situs web utawa aplikasi merek dhewe sing dibangun ing Foodfy) tundhuk ragad platform suda kaya sing kasebut ing Perjanjian Mitra Bisnis.
Layanan AI ditagih ing sistem kredit pay-as-you-go. Kredit AI dituku luwih dhisik lan dikonsumsi adhedhasar panggunaan. Rega kredit lan tarif konsumsi diterbitake ing kaca rega Layanan AI lan bisa uga dianyari kanthi kabar sadurunge.
Biaya langganan Foodfy Gold dikenani biaya kanggo langganan Pelanggan kaya sing rinci ing Bagean 8.
Biaya akun perusahaan Foodfy for Work, yen ana, diatur dening perjanjian layanan perusahaan sing kapisah.

Pelanggan ora dikenani biaya platform ngluwihi rega sing ditampilake ing checkout. Kabeh biaya, biaya, lan pajak sing ditrapake kanthi jelas dideleng sadurunge konfirmasi pesenan.

8. Foodfy Gold Keanggotaan

Foodfy Gold minangka program langganan langganan mbayar sing menehi keuntungan premium kanggo Pelanggan. Kanthi langganan Foodfy Gold, sampeyan setuju karo syarat ing ngisor iki:

8.1 Langganan lan Tagihan

Langganan Foodfy Gold ditagih kanthi ambalan (saben wulan utawa tahunan) kaya sing dipilih nalika tuku. Langganan sampeyan bakal dianyari kanthi otomatis ing pungkasan saben periode tagihan kajaba sampeyan mbatalake sadurunge tanggal nganyari maneh.
Pembayaran diproses liwat Stripe. Kanthi lengganan, sampeyan menehi wewenang Foodfy kanggo ngisi cara pembayaran sing wis ditemtokake kanggo biaya langganan ing saben wektu nganyari maneh.
Subscription prices may change with at least 30 days advance notice. Price changes will take effect at the start of your next billing cycle following the notice period.

8.2 Wuku

Keuntungan Foodfy Gold bisa uga kalebu pengiriman gratis utawa diskon, diskon persentase pesenan, dhukungan pelanggan prioritas, akses awal menyang fitur anyar, lan promosi eksklusif. Keuntungan khusus beda-beda miturut tingkat rencana lan kasedhiyan geografis.
Keuntungan mung ditrapake kanggo pesenan sing layak sing diselehake liwat Platform Foodfy lan tundhuk karo nilai pesenan minimal, kasedhiyan Mitra Bisnis sing melu, lan kahanan liyane kaya sing wis ditemtokake.
Foodfy nduweni hak kanggo ngowahi, nambah, utawa mbusak keuntungan tartamtu kanthi kabar sadurunge sing cukup kanggo pelanggan.

8.3 Periode nyoba

Foodfy bisa uga nawakake wektu uji coba gratis utawa diskon kanggo pelanggan Foodfy Gold anyar. Ing pungkasan periode uji coba, langganan sampeyan bakal kanthi otomatis diowahi dadi langganan mbayar kanthi tarif saiki kajaba sampeyan mbatalake sadurunge periode uji coba rampung. Sampeyan mung bisa nggunakake siji nyoba saben akun.

8.4 Pembatalan lan mbalekaken

You may cancel your Foodfy Gold subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period, and you will retain access to Gold benefits until that date.
Ora ana mbalekaken prorata sing diwenehake kanggo periode tagihan parsial. Yen sampeyan mbatalake sajrone wektu nyoba, sampeyan ora bakal dikenani biaya.
Foodfy nduweni hak kanggo mungkasi utawa nundha keanggotaan Gold yen kita ndeteksi penyalahgunaan, penipuan, utawa nglanggar Ketentuan iki.

8.5 Watesan Akun

Keanggotaan Foodfy Gold minangka pribadi lan ora bisa ditransfer. Enggo bareng akun, adol meneh, utawa eksploitasi keuntungan Emas kanggo tujuan komersial dilarang banget lan bisa nyebabake keanggotaan langsung mandheg tanpa mbalekaken.

9. Foodfy for Work (Akun Perusahaan)

Foodfy for Work ngidini organisasi nyedhiyakake tunjangan panganan kanggo karyawan liwat Platform kasebut. Ketentuan ing ngisor iki ditrapake:

Istilah Akun Perusahaan, kalebu rega, jadwal pendanaan dompet, lan watesan alokasi, diatur dening Foodfy for Work Agreement sing kapisah antarane Foodfy lan organisasi sing ndaftar.
Administrator Akun Perusahaan tanggung jawab kanggo ngundang lan ngatur karyawan, nyetel jumlah lan frekuensi alokasi, ngawasi panggunaan, lan njamin kepatuhan karo kabijakan internal organisasi.
Saldo dompet karyawan didanai dening majikan lan mung bisa digunakake kanggo tuku sing layak ing Platform. Saldo dompet ora bisa ditransfer, ora bisa ditarik minangka awis, lan kadaluwarsa kaya sing kasebut ing Perjanjian Akun Perusahaan.
Foodfy ngolah data pribadi karyawan (jeneng, email, departemen, pusat biaya) minangka prosesor data atas jenenge majikan (pengontrol data). Rincian kasedhiya ing Kebijakan Privasi kita.
Yen karyawan ninggalake organisasi utawa dicopot saka Akun Perusahaan, imbangan dompet kasebut bali menyang organisasi. Fungsi akun pribadhi sing isih ana ora kena pengaruh.

10. Layanan Kesehatan lan Gizi NutriLife

NutriLife minangka fitur pelacak kesehatan lan nutrisi sing kasedhiya liwat Platform. Kanthi nggunakake NutriLife, sampeyan ngakoni lan setuju karo:

10.1 Ora Layanan Medis

NutriLife minangka alat kesehatan lan informasi mung. Iku dudu piranti medis, layanan medis, utawa ngganti saran medis, diagnosis, utawa perawatan profesional. Informasi nutrisi, petungan kalori, pelacakan makro lan mikronutrien, saran diet sing didhukung AI, lan wawasan kesehatan sing diwenehake dening NutriLife mung kanggo tujuan informasi umum. Sampeyan kudu tansah takon karo profesional kesehatan sing mumpuni sadurunge nggawe owah-owahan diet, miwiti program fitness, utawa nggawe keputusan babagan kesehatan sampeyan.

10.2 Kesehatan lan Data Biometrik

NutriLife bisa ngumpulake lan ngolah data sing gegandhengan karo kesehatan sing sensitif, kalebu nanging ora winates ing: bobot awak, persentase lemak awak, tingkat glukosa getih, tekanan darah, detak jantung, pola turu, tingkat hidrasi, swasana ati, tingkat energi, tingkat stres, indikator kesehatan pencernaan, pangukuran pinggul lan pinggul, lan BMI. Data iki diklasifikasikaké minangka data kategori khusus miturut peraturan privasi sing ditrapake. Kanthi nggunakake NutriLife, sampeyan menehi idin sing jelas kanggo ngumpulake lan ngolah data iki kaya sing diterangake ing Kebijakan Privasi.

10.3 Analisis AI-Powered

NutriLife nggunakake intelijen buatan kanggo nganalisa foto panganan, ngira-ngira isi nutrisi, nggawe rencana meal khusus, lan menehi rekomendasi diet. Analisis AI iku probabilistik lan bisa uga ora akurat banget. Skor kapercayan diwenehake yen kasedhiya, nanging sampeyan ora kudu mung ngandelake data nutrisi sing digawe AI kanggo keputusan diet medis utawa kritis.

10.4 Akurasi Data

Data nutrisi sing disedhiyakake saka basis data pihak katelu (kalebu Open Food Facts) diwenehake "kaya apa-apa" lan bisa uga ana sing ora akurat. Foodfy nggawe upaya sing cukup kanggo njaga kualitas data nanging ora njamin akurasi, jangkep, utawa pas wektune informasi nutrisi.

11. Fitur AI-Powered

The Platform integrates artificial intelligence and machine learning capabilities across multiple features. By using AI-powered features, you acknowledge and agree to the following:

11.1 Konten sing Dihasilake AI

Layanan AI bisa ngasilake teks, gambar, saran, analitik, prediksi, lan rekomendasi. Kabeh konten sing digawe AI diwenehake mung kanggo tujuan informasi lan pitulungan. Output AI bisa uga ora akurat, ora lengkap, utawa ketinggalan jaman. Sampeyan mung tanggung jawab kanggo mriksa, verifikasi, lan mutusake apa bakal tumindak konten sing digawe AI.

11.2 Pengambilan keputusan kanthi otomatis

Fitur Platform tartamtu nggunakake pangolahan otomatis kanggo menehi pengalaman sing dipersonalisasi, kalebu peringkat asil panelusuran, rekomendasi restoran lan produk, saran rega dinamis kanggo Mitra Bisnis, prakiraan permintaan, lan deteksi penipuan. Sampeyan duwe hak kanggo njaluk review manungsa saka pancasan mung liwat pangolahan otomatis sing mengaruhi sampeyan, minangka rinci ing Kebijakan Privasi kita.

11.3 Kredit AI lan Tagihan

Mitra Bisnis ngakses Layanan AI liwat sistem kredit pay-as-you-go. Kredit AI prabayar, ora bisa dibalekake (kajaba yen dibutuhake dening hukum), lan kadaluwarsa kaya sing ditemtokake nalika tuku. Tarif konsumsi kredit beda-beda miturut fitur lan rinci ing dokumentasi Layanan AI. Foodfy duwe hak kanggo ngowahi rega kredit lan tarif konsumsi kanthi kabar sadurunge.

11.4 Panyedhiya AI Pihak Katelu

Layanan Foodfy AI didhukung sebagian dening panyedhiya pihak katelu, kalebu Anthropic lan OpenAI. Panggunaan fitur AI sampeyan tundhuk karo kabijakan panggunaan sing bisa ditampa saka panyedhiya kasebut. Foodfy ora njamin kasedhiyan fitur AI tanpa gangguan, amarga gumantung marang infrastruktur pihak katelu.

11.5 Watesan

Foodfy ora njamin yen output AI bebas kesalahan, cocog kanggo tujuan tartamtu, utawa bebas saka bias. Model AI dilatih babagan data historis lan bisa uga ora nyathet tren sing muncul, preferensi lokal, utawa kahanan individu. Keputusan bisnis ora mung adhedhasar rekomendasi sing digawe AI.

12. Layanan Pengiriman Drone

Foodfy ngoperasikake jaringan pangiriman drone hibrida sing nggabungake pangiriman berbasis kendaraan tradisional karo pangiriman drone otonom lan semi-otonom. Kanthi nggunakake utawa nampa layanan pangiriman drone, sampeyan setuju karo:

12.1 Kasedhiyan Layanan

Pangiriman drone mung kasedhiya ing wilayah sing wis ditemtokake sing wis entuk persetujuan peraturan lan infrastruktur DronePort wis operasional. Kasedhiyan bisa diwatesi dening kahanan cuaca, watesan lalu lintas udhara, owah-owahan peraturan, jadwal pangopènan, lan kapasitas operasional. Foodfy duwe hak kanggo ngganti pangiriman drone kanthi cara pangiriman tradisional sawayah-wayah tanpa kabar sadurunge.

12.2 Kahanan Pangiriman

Pangiriman drone nggunakake sistem relay multi-leg liwat lokasi DronePort. Sampeyan kudu menehi informasi lokasi pangiriman sing akurat lan mesthekake wilayah pangiriman sing ditemtokake bisa diakses, ora ana alangan, lan aman kanggo pendaratan drone. Foodfy ora tanggung jawab kanggo telat pangiriman utawa kegagalan sing disebabake dening informasi pangiriman sing ora akurat, zona pangiriman sing ngalangi, utawa kahanan sing ora bisa dikontrol.

12.3 Safety lan Peraturan

Kabeh operasi drone tundhuk karo peraturan penerbangan lan standar safety sing ditrapake ing saben yurisdiksi operasi. Sampeyan setuju ora ngganggu, ngalangi, utawa ngganggu drone, peralatan DronePort, utawa pangiriman sing lagi ditindakake. Interferensi karo operasi drone bisa dadi pelanggaran hukum penerbangan lan bakal nyebabake mandap akun langsung lan rujukan menyang panguwasa sing cocog.

12.4 Ketentuan DronePort Host

Individu lan organisasi sing nyelenggarakake infrastruktur DronePort beroperasi miturut Perjanjian Host DronePort sing kapisah sing ngatur instalasi, pangopènan, sharing revenue, asuransi, lan syarat operasional. Istilah host DronePort ora dilindhungi dening Ketentuan Layanan umum iki.

13. Program Mitra Wilayah

The Foodfy Territory Partner Program enables entrepreneurs to manage Foodfy operations within designated geographic areas. By participating in the Territory Partner Program, you agree to the following:

Territory Partners operate under a separate Territory Partner Agreement that defines the scope of the territory, performance expectations, profit-sharing arrangements, and operational standards.
Territory assignments are non-exclusive unless expressly stated otherwise in the Territory Partner Agreement. Foodfy reserves the right to operate directly or through other partners in any territory.
Territory Partners must meet minimum performance benchmarks, adhere to Foodfy brand guidelines, and maintain professional conduct in all interactions with Business Partners, Customers, and the public.
Territory Partners are independent contractors and are not employees, franchisees, or agents of Foodfy. Nothing in the Territory Partner Agreement creates an employment, franchise, joint venture, or agency relationship.
Foodfy bisa ngowahi wates wilayah, nyusun ulang hirarki tingkat wilayah, utawa mungkasi perjanjian Mitra Wilayah sesuai karo syarat sing ditemtokake ing persetujuan sing ditrapake.

14. Pratelan Bisnis

Foodfy njaga direktori lengkap bisnis lokal ing kabeh yuridiksi sing kita tindakake. Yen bisnis sampeyan wis kadhaptar ing direktori kita, sampeyan bisa ngaku profil bisnis liwat proses verifikasi kita. Kanthi nuntut profil bisnis, sampeyan setuju karo ing ngisor iki:

You must be the legal owner, authorized officer, or duly authorized representative of the business to initiate a claim.
The claiming process requires identity verification, proof of business ownership (such as trade license, business registration, or equivalent documentation), and may include phone or email verification.
Foodfy nduweni hak kanggo nolak, mbatalake, utawa mbalikke pratelan sing ora bisa diverifikasi kanthi puas, utawa yen kita duwe alasan sing cukup kanggo pracaya pratelan kasebut minangka penipuan utawa ora sah.
Sawise bisnis diklaim, sampeyan tanggung jawab kanggo akurasi kabeh informasi bisnis sing ditampilake ing Platform, kalebu jeneng bisnis, alamat, jam operasi, menu, rega, lan rincian kontak.

15. Website lan Mobile App Builder

Foodfy nyedhiyakake Mitra Bisnis alat kanggo nggawe situs web lan aplikasi seluler kanthi merek khusus. Kanthi nggunakake Website Builder utawa Mobile App Builder, sampeyan setuju karo ing ngisor iki:

You are solely responsible for all content published on your Foodfy-built website or mobile application, including text, images, product listings, pricing, and promotional materials.
Your website and mobile application must not contain content that is illegal, infringing, defamatory, fraudulent, misleading, or violative of any applicable law or regulation.
Domain khusus sing disambungake menyang situs web sing dibangun Foodfy tetep dadi properti sampeyan. Foodfy nyedhiyakake pitulungan konfigurasi DNS nanging ora tanggung jawab kanggo registrasi domain, nganyari maneh, utawa regejegan.
Aplikasi seluler sing dibangun liwat Foodfy App Builder tundhuk karo kabijakan toko app Apple (App Store) lan Google (Google Play). Sampeyan tanggung jawab kanggo mesthekake isi app sampeyan tundhuk karo kabeh pedoman toko app sing ditrapake.
Foodfy bisa mbusak utawa mateni situs web utawa aplikasi seluler sing nglanggar Ketentuan iki, hukum sing ditrapake, utawa hak pihak katelu, kanthi utawa tanpa kabar sadurunge.

16. Acara lan Ticketing

The Platform provides tools for Business Partners to create, manage, and sell tickets to events. The following terms apply to event ticketing:

Penyelenggara acara (Mitra Bisnis) mung tanggung jawab kanggo perencanaan, eksekusi, lan pemenuhan acara sing kadhaptar ing Platform. Foodfy tumindak minangka fasilitator teknologi lan ora dadi panitia, produser, utawa co-host acara apa wae.
Ticket purchases are final and subject to the refund and cancellation policy set by each event organizer. Foodfy is not liable for event cancellations, postponements, changes, or the quality of the event experience.
Penyelenggara acara tanggung jawab kanggo netepi kabeh syarat lisensi, safety, kapasitas, lan peraturan acara sing ditrapake ing wilayahe.
Ticket resale, transfer, or scalping is prohibited unless expressly permitted by the event organizer. Foodfy reserves the right to cancel tickets obtained through unauthorized resale channels.

17. Bisnis Sale Marketplace

The Platform provides a marketplace feature where Business Partners may list their businesses for sale or explore acquisition opportunities. By using this feature, you agree to the following:

Foodfy mung tumindak minangka fasilitator teknologi sing nyambungake para panuku lan penjual potensial. Foodfy ora dadi pihak kanggo transaksi jual apa wae, ora menehi valuasi utawa saran finansial, lan ora njamin rampung transaksi apa wae.
Sellers are responsible for the accuracy and completeness of all listing information, including financial data, operational details, and representations about the business.
Para panuku tanggung jawab kanggo nindakake kanthi teliti sadurunge mlebu transaksi apa wae. Foodfy ora verifikasi akurasi perwakilan bakul.
Loro-lorone pihak tanggung jawab kanggo melu penasehat hukum, finansial, lan pajak sing mumpuni kanggo nggampangake transaksi penjualan bisnis.

18. Integrasi Pihak Katelu

The Platform integrates with various third-party services to enhance functionality. These integrations include but are not limited to:

Integrasi platform pangiriman (Uber Eats, Deliveroo, Talabat, Keeta, Careem, lan liya-liyane) sing ngidini Mitra Bisnis nampa lan ngatur pesenan saka macem-macem saluran.
Integrasi piranti lunak akuntansi (Xero, QuickBooks) kanggo manajemen finansial lan rekonsiliasi.
Layanan pangolahan pembayaran (Stripe) kanggo penanganan transaksi sing aman.
Platform komunikasi (WhatsApp, SMS liwat Twilio, email) kanggo olahpesen lan kabar.
Layanan pemetaan (Google Maps) kanggo fitur adhedhasar lokasi, rute pangiriman, lan panemuan bisnis.
Platform iklan (Meta, Google Ads) kanggo manajemen kampanye pemasaran.

Third-party integrations are governed by the respective terms and conditions of each third-party provider. Foodfy is not responsible for the availability, accuracy, or performance of third-party services. Data shared with third-party integrations is described in our Privacy Policy.

19. Kredit Promosi, Kupon, lan Penawaran

Kredit promosi, kode kupon, bonus rujukan, lan penawaran khusus ("Promosi") ditanggepi miturut kawicaksanan Foodfy lan tundhuk karo syarat lan kahanan tartamtu sing dikomunikasikake nalika diterbitake.
Promosi ora bisa ditransfer, bisa uga ora digabungake karo tawaran liyane (kajaba nyatakake), lan ora duwe nilai awis.
Promosi bisa uga duwe tanggal kadaluwarsa, nilai pesenan minimal, watesan geografis, lan watesan kategori.
Foodfy duwe hak kanggo ngowahi utawa mbatalake Promosi kapan wae, lan mbatalake Promosi sing dipikolehi liwat penipuan, penyalahgunaan, kesalahan, utawa nglanggar syarat sing ditrapake.
Systematic or automated exploitation of Promotions, including creation of multiple accounts to redeem promotions, is strictly prohibited and will result in account suspension, forfeiture of credits, and potential legal action.

20. Kekayaan Intelektual

20.1 Kekayaan Intelektual Foodfy

Kabeh isi, fitur, lan fungsi Platform - kalebu nanging ora winates ing jeneng Foodfy, logo, lan merek dagang; desain, tata letak, lan katon lan aran saka Platform; kabeh teks, grafis, lambang, gambar, lan foto; kabeh piranti lunak, kode sumber, algoritma, model AI, lan teknologi dhasar; kabeh API, struktur data, lan dokumentasi teknis - diduweni dening Foodfy utawa pemberi lisensi lan dilindhungi dening hak cipta internasional, merek dagang, paten, rahasia dagang, lan hukum properti intelektual lan hak kepemilikan liyane.

20.2 Lisensi winates

Subject to your compliance with these Terms, Foodfy grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform for its intended purposes. This license does not include the right to: reproduce, distribute, modify, create derivative works of, publicly display, reverse engineer, decompile, or disassemble any part of the Platform or its underlying technology.

20.3 Konten Mitra Bisnis

Mitra Bisnis nahan kepemilikan konten asline, kalebu menu, deskripsi produk, foto, logo, lan bahan merek sing diunggah menyang Platform. Kanthi ngunggah konten, Mitra Bisnis menehi Foodfy lisensi global, non-eksklusif, bebas royalti kanggo nampilake, ngasilake, lan nyebarake konten kasebut mung ana hubungane karo operasi lan promosi Platform kasebut.

21. Isi pangguna

You may submit reviews, ratings, photos, comments, and other content ("User Content") through the Platform. By submitting User Content, you:

Grant Foodfy lisensi donya, non-eksklusif, bebas royalti, terus-terusan, ora bisa dibatalake kanggo nggunakake, nampilake, ngasilake, ngowahi, ngganti, nerbitake, nerjemahake, lan nyebarake Konten Panganggo sing ana gandhengane karo Platform, kalebu kanggo tujuan marketing lan promosi.
Represent and warrant that you own or have the necessary rights and permissions to submit the User Content and to grant the license described above.
Represent that your User Content does not infringe, misappropriate, or violate any third-party intellectual property rights, privacy rights, or other legal rights.
Setuju supaya ora ngirim Konten Panganggo sing palsu, mblusukake, ngapusi, fitnah, saru, ngancam, ngganggu, diskriminasi, utawa ora cocog utawa nglanggar hukum sing ditrapake.

Foodfy ora nyetujoni Konten Panganggo lan ora tanggung jawab kanggo Konten Panganggo sing dikirim dening pihak katelu. Kita duwe hak kanggo mbusak, nyunting, utawa mateni Konten Panganggo sing nglanggar Ketentuan iki, miturut kawicaksanan kita dhewe lan tanpa kabar sadurunge.

22. Tumindak sing dilarang

You agree that you will not, and will not assist or enable any third party to:

Use the Platform for any unlawful, fraudulent, or malicious purpose, or in violation of any applicable local, national, or international law or regulation.
Nindakake sapa wae utawa entitas, utawa nyatakake utawa nyalahake identitas, umur, utawa hubungane karo wong utawa entitas.
Ngganggu, ngganggu, ngrusak, utawa nyelehake beban sing ora wajar utawa ora proporsional ing Platform, server, jaringan, utawa infrastruktur sing disambungake.
Nyoba entuk akses ora sah menyang bagean Platform, akun pangguna liyane, sistem komputer, utawa jaringan sing disambungake menyang Platform liwat peretasan, pertambangan sandi, teknik sosial, utawa cara liya.
Use any automated system, including but not limited to robots, spiders, scrapers, data mining tools, or artificial intelligence to access, extract, copy, or monitor data from the Platform without our express written permission.
Melu transaksi penipuan, penipuan pembayaran, utawa manipulasi pesenan, review, rating, asil panelusuran, utawa fitur Platform liyane.
Upload, transmit, or distribute any malware, viruses, worms, Trojan horses, or other harmful or malicious code.
Ngganggu, ngancam, medeni, utawa nyiksa Pangguna liyane, Mitra Bisnis, Mitra Pangiriman, Mitra Wilayah, utawa karyawan Foodfy.
Ngilangi, mateni, utawa ngganggu fitur keamanan Platform, kalebu fitur sing nyegah utawa matesi panggunaan, nyalin, utawa akses.
Use the Platform to compile, directly or indirectly, a collection of business listings, product data, pricing information, or customer data for use outside the Platform.

23. Warranty Disclaimers

THE PLATFORM AND ALL CONTENT, FEATURES, SERVICES, AI OUTPUTS, NUTRITIONAL DATA, AND INFORMATION PROVIDED THROUGH THE PLATFORM ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FOODFY EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND QUIET ENJOYMENT.

Without limiting the foregoing, Foodfy does not warrant that: (a) the Platform will be uninterrupted, timely, secure, or error-free; (b) the results obtained from use of the Platform will be accurate, reliable, or complete; (c) any errors or defects will be corrected; (d) the Platform or the servers that make the Platform available are free of viruses or other harmful components; or (e) AI-generated content, nutritional data, or health insights are accurate or suitable for any particular purpose.

24. Watesan Tanggung Jawab

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FOODFY, ITS PARENT COMPANIES, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, USE, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

Your access to, use of, or inability to access or use the Platform.
Sembarang produk, layanan, utawa konten sing dipikolehi saka utawa liwat Platform, kalebu masalah kualitas panganan, keamanan pangan, lan pangiriman.
Sembarang akses ora sah menyang, owah-owahan, utawa mundhut data, transmisi, utawa isi sampeyan.
Sembarang tumindak utawa isi pangguna, Mitra Bisnis, Mitra Pangiriman, utawa pihak katelu liyane ing utawa liwat Platform.
Konten, rekomendasi, prediksi, utawa keputusan sing digawe AI.
Informasi kesehatan utawa nutrisi apa wae sing diwenehake liwat NutriLife utawa fitur Platform liyane.
Gagal, tundha, utawa gangguan ing layanan pangiriman drone.
Sembarang keputusan investasi sing digawe adhedhasar informasi sing kasedhiya liwat Platform.

Ora ana acara FOODFY TOTAL AGREGATE TANGGUNG JAWAB TO YOU FOR ALL CLAIMS njedhul metu saka UTAWA RELATED TO SYSTEM UTAWA PANGGUNAAN PLATFORM Panjenengan ngluwihi luwih saka: (A) Jumlah sing wis sampeyan mbayar kanggo FOODFY ing sasi rolas (12 sasi) TO THE CLAIM; UTAWA (B) SERATUS DOLLAR AS ($100).

THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION APPLY REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, AND EVEN IF FOODFY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

25. Ganti rugi

You agree to indemnify, defend, and hold harmless Foodfy and its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, partners, and licensors (collectively, the "Indemnified Parties") from and against any and all claims, demands, actions, liabilities, damages, losses, costs, and expenses (including reasonable attorneys fees and court costs) arising out of or in connection with:

Your access to or use of the Platform.
Your violation of these Terms or any applicable law or regulation.
Your User Content or business listings.
Your violation of any rights of any third party, including intellectual property, privacy, or publicity rights.
Produk utawa layanan apa wae sing diwenehake minangka Mitra Bisnis liwat Platform.
Sembarang layanan pangiriman sing diwenehake minangka Mitra Pangiriman liwat Platform.
Sembarang regejegan antarane sampeyan lan pangguna liyane saka Platform.

26. Resolusi Regejegan

26.1 Resolusi Informal

Sadurunge miwiti proses resmi, loro-lorone pihak setuju kanggo nyoba kanggo mutusake masalah regejegan, pratelan, utawa kontrovèrsi njedhul saka utawa ana hubungane karo Katentuan utawa Platform liwat negosiasi informal apik-iman. Sampeyan bisa miwiti proses resolusi regejegan ora resmi kanthi ngubungi kita ing [email protected] kanthi katrangan ditulis babagan perselisihan kasebut. Kita bakal nyoba kanggo mutusake masalah regejegan ing telung puluh (30) dina saka panrimo.

26.2 Arbitrase ngiket

Yen regejegan ora bisa dirampungake liwat rembugan informal ing telung puluh (30) dina, salah siji pihak bisa milih kanggo mutusake masalah regejegan liwat naleni arbitrase diterbitake dening institusi arbitrase dikenali ing yurisdiksi ditrapake kanggo regejegan. Arbitrase bakal dileksanakake dening arbitrator siji, ing basa Inggris, lan kaputusan bakal final lan ngiket ing loro pihak.

26.3 Pengabaian Tindakan Kelas

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You agree to waive any right to participate in a class action lawsuit or class-wide arbitration against Foodfy.

26.4 Pangecualian

Sanadyan kasebut ing ndhuwur, salah siji pihak bisa njaluk injunctive utawa relief adil liyane ing pengadilan saka yurisdiksi wewenang kanggo nyegah pelanggaran nyata utawa ngancam, misappropriation, utawa nglanggar hak properti intelektual, kewajiban rahasia, utawa kewajiban pangayoman data.

27. Angger-anggering Toret

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the relevant Foodfy entity operates, without regard to conflict of law principles. As Foodfy operates across multiple countries through its Territory Partner network, the specific governing law and jurisdiction may vary depending on your location, the nature of the dispute, and the Foodfy entity with which you have a contractual relationship.

Kanggo Pangguna sing dumunung ing Wilayah Ekonomi Eropa (EEA), ora ana apa-apa ing Ketentuan iki sing bakal nyuda sampeyan saka pangayoman sing diwenehake dening pranata perlindungan konsumen wajib saka hukum negara panggonan sampeyan.

28. Mandheg

We may suspend or terminate your access to the Platform at any time, with or without cause, and with or without prior notice. Grounds for termination include, but are not limited to:

Violation of these Terms or any other Foodfy policy or agreement.
Kegiatan penipuan, kasar, utawa ilegal.
Gagal mbayar biaya sing kudu dibayar menyang Foodfy.
Akun sampeyan ora aktif kanthi suwe.
Request by law enforcement or government authorities.
Penghentian utawa modifikasi materi saka Platform utawa layanane.

Upon termination: (a) your right to use the Platform immediately ceases; (b) we may delete your account data after a reasonable retention period, subject to our Privacy Policy and applicable legal obligations; (c) any outstanding payment obligations survive termination; and (d) provisions of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 20, 21, 23, 24, 25, 26, 27, and 29-33.

29. Modifikasi Katentuan Iki

Foodfy duwe hak kanggo ngowahi, mbenake, utawa nganyari Ketentuan iki kapan wae. Nalika nggawe owah-owahan materi, kita bakal:

Update the "Last updated" date at the top of this page.
Nyedhiyakake kabar penting ing Platform (kayata spanduk utawa kabar ing-app).
Kanggo owah-owahan materi sing mengaruhi hak utawa kewajiban sampeyan, kirim kabar menyang alamat email sing ana gandhengane karo akun sampeyan paling ora telung puluh (30) dina sadurunge owah-owahan ditrapake.

Your continued use of the Platform after the effective date of any modifications constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue use of the Platform and may close your account.

30. Force Majeure

Foodfy ora bakal tanggung jawab kanggo kegagalan utawa wektu tundha ing kinerja kewajiban miturut Ketentuan iki nganti kegagalan utawa wektu tundha kasebut disebabake dening kahanan sing ora bisa dikontrol, kalebu nanging ora winates ing: tumindak Gusti Allah, bencana alam, epidemi utawa pandemik, perang, terorisme, kerusuhan sipil, tumindak utawa larangan pemerintah, sanksi, embargoes tenaga kerja internet, sanksi utawa embargoes internet. gangguan, cyberattacks, gangguan chain sumber, owah-owahan ing hukum utawa peraturan, utawa acara liyane sing ora bisa wis cukup foreseen utawa nyegah.

31. Ketentuan Umum

31.1 Kabeh Persetujuan

These Terms, together with the Privacy Policy, Cookie Policy, and any other policies or agreements referenced herein or agreed to by you, constitute the entire agreement between you and Foodfy concerning the Platform and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written, between you and Foodfy regarding the Platform.

31.2 Severability

Yen ana pranata Ketentuan iki dianggep ora sah, ora sah, utawa ora bisa ditindakake dening pengadilan sing nduweni yurisdiksi sing kompeten, pranata kasebut kudu diowahi nganti minimal sing dibutuhake supaya bisa ditrapake lan bisa ditindakake, lan pranata-pranata liyane bakal diterusake kanthi kuat lan efektif.

31.3 Tugas

You may not assign, transfer, or sublicense your rights or obligations under these Terms without the prior written consent of Foodfy. Foodfy may assign, transfer, or sublicense its rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets.

31.4 Panyuwunan

The failure of Foodfy to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by Foodfy.

31.5 Kabar

Kabeh kabar, panjalukan, lan komunikasi saka Foodfy menyang sampeyan bisa uga dikirim kanthi elektronik, kalebu liwat email menyang alamat sing ana gandhengane karo akun, kabar ing-app, utawa kanthi ngirim ing Platform. Sampeyan setuju manawa kabar elektronik nyukupi syarat legal manawa komunikasi kasebut ditulis kanthi tinulis. Kabar kanggo Foodfy kudu dikirim menyang [email protected].

31.6 Ora Ana Penerima Pihak Katelu

These Terms do not create any third-party beneficiary rights in any individual or entity that is not a party to these Terms, except as expressly provided herein.

31.7 Judhul

The section headings in these Terms are for convenience only and have no legal or contractual effect.

32. Hubungi Kita

Yen sampeyan duwe pitakon, keprihatinan, utawa umpan balik babagan Katentuan Layanan iki, hubungi kita liwat saluran ing ngisor iki:

Pitakonan Legal: [email protected]
Dhukungan Umum: [email protected]
Security Issues: [email protected]
situs web: foodfy.ai