Privacy Policy

1. Nnianim asɛm

Foodfy ("Adwumakuw", "yɛn", "yɛn", "yɛn") ahyɛ bɔ sɛ ɛbɛbɔ w'ankasa wo ho nsɛm kokoam nsɛm ne ahobammɔ ho ban. Saa Kokoam Nsɛm Ho Nhyehyɛe yi kyerɛkyerɛ sɛnea yɛboaboa wo data ano, de di dwuma, da no adi, sie, na yɛbɔ ho ban bere a wo ne Foodfy platform no di nkitaho no mu, a yɛn wɛbsaet a ɛwɔ foodfy.ai, mobile applications, APIs, aguadifo dashboards, AI services, drone delivery network, ne nnwuma ne nneɛma a ɛfa ho nyinaa (a wɔaka abom, "Platform") ka ho.

This Privacy Policy applies to all users of the Platform worldwide, including Customers, Business Partners, Delivery Partners, Territory Partners, Corporate Account administrators and employees, Investors, Influencers, NutriLife users, and visitors. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

Foodfy yɛ adwuma wɔ aman 250+ so. Mmara pɔtee a ɛfa data ho banbɔ ho a ɛfa wo ho no betumi ayɛ soronko a egyina beae a wowɔ so. Baabi a mpɔtam hɔ mmara de ahobammɔ kɛse ma sen Kokoam Nsɛm Ho Nhyehyɛe yi no, mpɔtam hɔ mmara na edi nkonim. Wɔaka mpɔtam hɔ nhyehyɛe foforo ho asɛm kɔ akyiri wɔ Ɔfa 16.

2. Data sohwɛfo

Foodfy ne data controller a ɔhwɛ w’ankasa data a ɛnam Platform no so di ho dwuma no so, gye sɛ wɔakyerɛ sɛ ɛnte saa. Wɔ Foodfy for Work (Corporate Accounts) fam no, ahyehyɛde a ɛkyerɛw wɔn din no yɛ adwuma sɛ adwumayɛfo ankasa data sohwɛfo, na Foodfy yɛ adwuma sɛ data ho dwumayɛni wɔ wɔn ananmu.

Sɛ wopɛ nsɛm a ɛfa data ho banbɔ ho a, wubetumi ne yɛn Data Protection Officer no adi nkitaho wɔ:

Email a wɔde mena: [email protected]
Postal Address: Foodfy, Data Protection Officer, wobetumi anya bi bere a wɔabisa denam [email protected] so

3. Nsɛm a Yɛboaboa Ano

We collect different categories of personal data depending on how you interact with the Platform and which services you use.

3.1 Wɔn a wɔde di dwuma nyinaa

Akontaabu Ho Nsɛm: Edin mũ, email address, telefon nɔma, da a wɔwoo no, profile mfonini, ne password a wɔabɔ no kokoam.
Nsɛm a Wɔde Di Dwuma: Login credentials, nneɛma abien nokwaredi ahintasɛm ne sanba koodu, API tokens, ne session identifiers.
Mfiri ne Mfiridwuma Ho Nsɛm: Mfiri no su, dwumadie nhyehyɛeɛ ne ne nkyerɛaseɛ, brawsa su ne ne nkyerɛaseɛ, screen resolution, mfiri soronko a ɛkyerɛ, mobile network ho nsɛm, IP address, ne push notification tokens (Expo tokens).
Usage Data: Pages visited, features used, search queries, click patterns, navigation paths, session duration, timestamps, referring URLs, and interaction events.
Beae a Wobenya Ho Nsɛm: Beae a ɛbɛyɛ sɛ wonya fi IP address mu. Sɛ wopene so pefee a, GPS beae pɔtee a wɔde nneɛma bɛkɔ, adwuma a ɛbɛn a wobehu, ne nneɛma a egyina beae so.
Nkitahodi Ho Nsɛm: Nkrasɛm a wɔde fa Platform no so mena, adetɔfo mmoa nkitahodi, nsɛm a wɔka, ne nhwehwɛmu mmuae.

3.2 Adetɔfoɔ

Order Data a Wɔde Di Dwuma: Nneɛma a wɔkra, abakɔsɛm a wɔkra, address a wɔde bɛkɔ (a ɔdan din, abɔnten, dan, fam, mmara a wɔde hyɛn mu, ne akwankyerɛ a wɔde bɛkɔ ka ho), nea wɔpɛ, aduan titiriw a wɔhwehwɛ, ne baabi a wɔkra (wɛb, app, kiosk, QR, WhatsApp, adidi nhyehyɛe).
Payment Data: Payment method type, billing address, transaction amounts, and transaction history. Full payment card numbers are processed by our PCI DSS-compliant payment processor (Stripe) and are never stored on Foodfy servers.
Address Nhoma: Saved delivery addresses including structured address components, GPS coordinates, Google Place IDs, and formatted addresses.
Nneɛma a Wɔpɛ: Nnwuma a w’ani gye ho, nneɛma a wɔakora so, aduan a wɔpɛ, kasa ne sika nhyehyɛe.
Reviews and Ratings: Product reviews, business ratings, delivery ratings, photos, and comments.

3.3 Adwumayɛfoɔ a wɔyɛ adwuma bom

Adwumayɛ ho Nsɛm: Adwuma no mmara kwan so din, aguadi din, subdomain, ɔmanfo sotɔɔ ho nkyerɛkyerɛmu, adwuma no su (adidibea, aduantɔnbea, nnurutɔnbea, nhwiren, aguadidan, adetɔnfo, ahyɛnsode), honam fam address, telefon nɔma, email, ne wɛbsaet URL.
Mmara ne Sikasɛm ho Nsɛm: Tax identification name and number, legal entity type, banking details for payouts, and business registration documents.
Adwumayɛ ho Nsɛm a Wɔde Di Dwuma: Menu nneɛma, nneɛma a wɔde yɛ nneɛma, bo a wɔbɔ, nneɛma a wɔakora so dodow, nnɔnhwerew a wɔde yɛ adwuma, bere a wɔde siesie wɔn ho, mmeae a wɔde nneɛma bɛkɔ, ne ɔsom nhyehyɛe ahorow.
Adetɔfo Abusuabɔ Ho Nsɛm: CRM profiles a ɛka ho ne mpɛn dodow a adetɔfo kra, sika a wɔsɛe no nyinaa, RFM (Recency, Frequency, Monetary) nkontabuo, asetena mu gyinabea, nokwaredi tier, aguadi a wɔpaw sɛ wɔpaw mu tebea, kasa a wɔpɛ, tags, ne nsɛm a wɔakyerɛw.
Adwumayɛfo Data: Staff member names, roles, employee codes, departments, designations, employment type, contact information, emergency contacts, banking details, identity documents, and HR records when using the People and HR feature.
Third-Party Integrations: Google Place ID, Google rating, social media profiles (WhatsApp, Facebook), ne data a wɔde sesa ne nnwuma a wɔaka abom (akontaabu softwea, delivery platforms).
Franchise ho Nsɛm a Wɔde Di Dwuma: Franchise brand fekubɔ, outlet codes, mmeae pii nhyehyɛe, ne brand-level analytics.

3.4 Ahokafoɔ a wɔde nneɛma ma

Nnipa a Wɔyɛ Wɔn Ho Nhwehwɛmu: Aban krataa a ɛkyerɛ sɛ obi yɛ onipa, karka tumi krataa, kar ho nkrataa, ne insurance ho adanse.
Real-Time Location: GPS coordinates a wɔayɛ no foforo bere a wɔde nneɛma rekɔma no denneennen de di nneɛma a wɔkra no akyi, ɔkwan a wɔfa so yɛ no yiye, ne ahobammɔ atirimpɔw ahorow.
Performance Data: Nneɛma dodow a wɔawie, nneɛma a wɔapow, bere a wɔde bɛkɔ, dodow a wɔde mae, ne sika a wonyae ho abakɔsɛm.
Drone a Wɔde Kɔma Nsɛm: Wɔ ahokafoɔ a wɔtumi de drone kɔma: drone tumi tebea, mmirikatufoɔ no su, akontabuo a ɛfa drone ho, DronePort dwumadie, ne drone adwumayɛ ho nsɛm.

3.5 Asasesin mu Ahokafoɔ

Asasesin a Wɔhwɛ So: Asasesin a wɔde ama (Ɔmansin, Ɔman, Ɔman, Kurow, Mpɔtam), asasesin ho nsɛnkyerɛnne, ne asasesin a ɛwɔ.
Adwumayɛ ho Nhwehwɛmu: Adwumayɛ mu onboarding rates, sika a wonya, ahokafo abotɔyam nkontabuo, ne asasesin mu nkɔsoɔ metrics.
Application Data a Wɔde Di Dwuma: Territory applicant profile information submitted during the application and onboarding process.

3.6 Nnwumakuw Akontaabuo a Wɔde Di Dwuma (Foodfy for Work) .

Organization Data: Adwumakuw no din wɔ mmara kwan so, mmara kwan so adwumakuw no su, aguadi tumi krataa nɔma, tow nɔma, address a wɔakyerɛw din, sikatua ho nsɛm a wɔde di nkitaho, ne ahyɛnsode.
Adwumayɛfo Data: Adwumayɛfoɔ din, email, dwumadie (admin/manager/employee), department, cost center, adwumayɛfoɔ reference number, wallet balance, wallet ayɔnkofa abakɔsɛm, ne adwuma tebea.

3.7 Sikakorafoɔ

Sikakorafoɔ Ho Nsɛm: Gyinabea a wɔde gye tom, sika a wɔpɛ, nkrataa a ɛkyerɛ sɛ obi yɛ onipa, ne nkitahodi ho abakɔsɛm.
Sikasɛm mu Dwumadie: Sika a wɔde asie ho anigye, nkitahodi mu kyɛfa a wonya, sika a wɔde asie, ne nkrataa a ɛfa ho.

3.8 NutriLife a wɔde di dwuma

NutriLife boaboa akwahosan ne biometric ho nsɛm a ɛho hia ano. Hwɛ Ɔfã 9 ma nsɛm a ɛkɔ akyiri.

3.9 Nsɛm a efi Nnipa a Wɔto so Abiɛsa hɔ

Social media platforms when you sign in using social login (Google, Facebook, Apple).
Payment processors and financial institutions for transaction verification and fraud prevention.
Public business directories and government registries for business verification and directory building.
Bue Aduan Ho Nokwasɛm ne aduannuru ho nsɛm afoforo a wɔde hwehwɛ nneɛma mu aduannuru ho nsɛm.
Third-party delivery platforms (Uber Eats, Deliveroo, Talabat, Keeta, Careem) for integrated order management.
Google Maps and Places API ma beae, asase mfonini, ne address data.
Analytics ne advertising partners ma website traffic nhwehwɛmu ne ɔsatu susuw.

4. Mmara kwan so Gyinabea a Wɔde Di Dwuma

We process your personal data on the following legal bases, as applicable under the General Data Protection Regulation (GDPR) and similar frameworks:

Performance of Contract: Processing necessary to fulfill our contractual obligations to you, including account creation, order processing, payment handling, delivery coordination, and provision of Platform features you have subscribed to or requested.
Peneeɛ: Processing based on your freely given, specific, informed, and unambiguous consent. This applies to: precise GPS location tracking, NutriLife health and biometric data collection (special category data), marketing communications and promotional emails, non-essential cookies and tracking technologies, and AI-powered photo analysis of meals.
Mfaso a Ɛfata: Processing necessary for our legitimate business interests, provided these interests are not overridden by your fundamental rights and freedoms. This includes: Platform security and fraud prevention, analytics and service improvement, personalized search results and recommendations (non-AI profiling), customer support and communication, and enforcement of our Terms of Service.
Mmara kwan so Asɛyɛde: Processing necessary to comply with applicable legal requirements, including tax and accounting regulations, anti-money laundering (AML) and know-your-customer (KYC) requirements, food safety and public health regulations, data retention mandated by law, and responses to lawful government or regulatory requests.
Vital Interest: Wɔ tebea soronko mu no, nneɛma a wɔyɛ a ɛho hia na wɔde abɔ obi anigyede ahorow a ɛho hia ho ban, te sɛ tebea horow a egye ntɛmpɛ a ɛfa aduan ho akisikuru, ahobammɔ ho nsɛm a esisi, anaa ɔmanfo akwahosan ho nsɛm a egye ntɛmpɛ ho.

5. Sɛnea Yɛde Wo Nsɛm Di Dwuma

We use the personal data we collect for the following purposes:

5.1 Nneɛma Titiriw a Wɔde Di Dwuma wɔ Asɛnka agua so

Provide, maintain, operate, and improve the Platform and all its features and services.
Process and fulfill orders, payments, refunds, and deliveries.
Yɛ, di ho adanseɛ, na hwɛ ɔdefoɔ akontaabuo so wɔ ɔdefoɔ ahodoɔ nyinaa mu.
Ma bere ankasa mu nneɛma a wɔkra no akyi di, nneɛma a wɔde kɔma ho nhyehyɛe, ne ofirikafo/drone a wɔde bɛkɔ no nyɛ adwuma.
Process Business Partner payouts and financial reconciliation.
Hwɛ Foodfy Gold nkrataahyɛ, mfasoɔ, ne sikatua so.
Fa Foodfy for Work adwumakuw sika kotoku, nkyekyɛmu, ne ɛka a wɔbɔ akyi di dwuma.

5.2 Nkitahodi

Send transactional communications including order confirmations, delivery updates, payment receipts, and account notifications.
Provide customer support and respond to inquiries through all channels (email, in-app, WhatsApp, SMS).
With your consent, send promotional communications, marketing offers, and personalized recommendations.

5.3 Ankorankoro ne AI

Personalize your experience through AI-powered search results, business recommendations, and product suggestions.
Provide Business Partners with AI-powered tools including menu optimization, demand forecasting, automated marketing content generation, and customer analytics.
Power NutriLife features including AI meal photo analysis, nutritional calculation, and personalized dietary guidance.
Ma AI chatbots ne adetɔfo mmoa a wɔde wɔn ankasa yɛ adwuma nyɛ adwuma.

5.4 Ahobanbɔ, Ahobanbɔ, ne Mmara sodi

Hwehwɛ, hwehwɛ mu, na siw nsisi, ayayade, kwan a wɔmma ho kwan, ne nneyɛe afoforo a mmara mma ho kwan anaa epira ano.
Verify the identity of Business Partners, Delivery Partners, Territory Partners, and Investors.
Di mmara mu asɛyɛde ahorow a ɛwɔ hɔ, towtua ho ahwehwɛde ahorow, ne mmara mu ahyɛde ahorow so.
Di yɛn Nnwuma ho Mmara ne apam afoforo a yɛayɛ no so.

5.5 Nhwehwɛmu ne Nkɔsoɔ

Yɛ nhwehwɛmu a wɔaboaboa ano ne nea wɔammɔ din na ama woate sɛnea wɔde di dwuma no ase na ama Platform no mu nneɛma atu mpɔn.
Perform A/B testing and user experience research.
Train and improve AI and machine learning models using anonymized and aggregated data.
Yɛ adwumayɛ ho amanneɛbɔ ne gua so nhumu.

6. Sɛnea Yɛkyɛ Wo Nsɛm

We share your personal data only as necessary to operate the Platform and provide our services. We do not sell your personal data to third parties.

6.1 Ne Platform Afoforo a Wɔde Di Dwuma

Adwumayɛfo a Wɔyɛ Adwuma: When you place an order, we share your name, delivery address, phone number, and order details with the relevant Business Partner to fulfill your order. Business Partners on Foodfy retain full ownership of their customer data and can export it at any time.
Delivery Partners a wɔyɛ adwuma wɔ hɔ: We share your delivery address, order pickup location, and necessary contact information with Delivery Partners to complete deliveries. Delivery Partner access to your data is limited to what is necessary for the current delivery.
Adetɔfo: Adwumayɛfoɔ ho nsɛm (edin, address, ratings, menu, adwumayɛ nnɔnhwereɛ) na wɔda no adi wɔ baguam wɔ Platform no so na ama wɔatumi ahunu na wɔakra.

6.2 Ɛne Nnwumayɛfoɔ

We engage trusted third-party service providers who process data on our behalf under strict data processing agreements:

Stripe: Payment processing, subscription billing, and fraud detection.
Mununkum a ɛyɛ hyew: Nsɛm a wɔde ma, DDoS ahobammɔ, ne wɛb aplikeshɔn ogya fasu.
Nnipa ne OpenAI: AI ne mfiri adesua nhwɛsode nsusuwii ma Platform AI nneɛma. Wɔyɛ data a wɔde kɔma AI a wɔde ma no ho adwuma wɔ wɔn adwumayɛbea data dwumadie ho nsɛm ase na wɔmfa ntete wɔn nhwɛsoɔ a ɛwɔ hɔ nyinaa.
Deepgram a ɛwɔ hɔ: Speech-to-text processing for voice-enabled features.
Twilio: SMS delivery and voice communication services.
Google: Asase Mfonini, Mmeae API, nhwehwɛmu, ne aguade ho dawurubɔ nnwuma.
Meta: Dawurubɔ ɔsatu ho nhyehyɛe ne nsakrae akyi di.
Cloud Infrastructure a Wɔde Ma: Server hosting, data storage, and computing services.

6.3 Ɛne Nnipa a Wɔyɛ Nneɛma a Wɔde Kɔma Nnipa a Wɔyɛ Abiɛsa

When Business Partners use delivery platform integrations (Uber Eats, Deliveroo, Talabat, Keeta, Careem, and others), order data and necessary operational information is exchanged between the Platform and these third-party services to enable cross-platform order management. This sharing is initiated by the Business Partner and governed by the terms of each delivery platform.

6.4 Ne Akontaabuo Nkabom

When Business Partners connect accounting software (Xero, QuickBooks), financial transaction data, invoices, and business records are synchronized as configured by the Business Partner.

6.5 Wɔ Mmara ne Mmara kwan so atirimpɔw nti

When required by applicable law, regulation, legal process, subpoena, court order, or enforceable governmental request.
To enforce our Terms of Service and other agreements.
To protect the rights, property, safety, or security of Foodfy, our Users, or the public.
To detect, prevent, or address fraud, security, or technical issues.

6.6 Adwumayɛ mu Nneɛma a Wɔde Kɔma afoforo

Ɛdefa nkabom, adetɔ, nhyehyɛe foforo, sikasɛm mu ahokyere, agyapade a wɔtɔn, anaa adwumakuw bi a ɛte saa ho no, wobetumi de w’ankasa wo ho nsɛm akɔma adwumakuw a ɛregye no. Yɛde amanneɛbɔ bɛma ansa na w’ankasa wo ho nsɛm abɛyɛ nea ɛhyɛ kokoam nsɛm ho nhyehyɛe foforo ase.

6.7 Sɛ Wopene So

We may share your information for purposes not described in this Privacy Policy with your explicit consent.

7. Data a Wɔde Sie

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, provide our services, and comply with legal obligations. Specific retention periods include:

Akontaabu Data a Ɛyɛ Active: Retained for the duration of your account plus 30 days after account deletion request to allow for recovery.
Order ne Transaction Kyerɛwtohɔ: Retained for a minimum of 7 years to comply with tax, accounting, and financial regulations in applicable jurisdictions.
Payment Records: Retained as required by PCI DSS standards and financial regulations, typically 7 years.
Adwumayɛfoɔ Mfɛfoɔ Data: Retained for the duration of the business relationship plus the legally required retention period for business records.
NutriLife Akwahosan Ho Nsɛm: Retained while your NutriLife profile is active. Upon deletion request, health data is permanently deleted within 30 days, except where retention is required by law.
Foodfy Sikakɔkɔɔ Nkrataa Ho Nsɛm: Retained for the duration of the subscription plus 3 years for billing dispute resolution.
Adwumakuw Akontaabu Adwumayɛfo Data: Retained for the duration of the employee enrollment plus 1 year after removal from the Corporate Account.
Nkitahodi Ho Nsɛm a Wɔakyerɛw: Adetɔfoɔ mmoa nkitahodiɛ a wɔkoraa so mfeɛ 3 maa ahwɛyie a ɛyɛ papa ne akasakasa ano aduru.
Analytics Data a Wɔde Di Dwuma: Wobetumi de analytics data a wɔaboaboa ano ne nea wɔammɔ din no asie daa efisɛ ɛnkyerɛ ankorankoro.

When personal data is no longer needed and no legal obligation requires its retention, we securely delete or irreversibly anonymize it using industry-standard methods.

8. AI ne Automated Gyinaesi a Wɔyɛ

Foodfy de artificial intelligence ne automated processing di dwuma wɔ Platform nneɛma pii so. Yɛasi yɛn bo sɛ yɛbɛma nneɛma a ɛda adi pefee wɔ sɛnea saa mfiridwuma yi di wo data ho dwuma no ho.

8.1 Sεdeε AI Di Wo Data Ho Dwuma

Personalized Recommendations: AI models hwehwɛ wo order abakɔsɛm, browsing suban, beae, ne nea wopɛ de kamfo nnwuma, nneɛma, ne nneɛma a wode ma. Saa dwumadie yi gyina anigyeɛ a ɛfata so.
Search Ranking: Search results are ranked using algorithms that consider relevance, distance, popularity, ratings, and personalization signals.
Nneɛma a Wɔhwehwɛ Ho Nkɔmhyɛ: Wɔ Adwumayɛfoɔ Ahokafoɔ fam no, AI hwehwɛ abakɔsɛm mu nhyehyɛeɛ ho nsɛm, mmerɛ nhyehyɛeɛ, mpɔtam hɔ nsɛm a ɛsisi, ne wim tebea ho nsɛm mu de kyerɛ ahwehwɛdeɛ. Eyi de adwumayɛ ho nsɛm a wɔaboaboa ano na edi dwuma.
Menu a Wɔyɛ no Yiye: AI hyɛ nyansa sɛ wɔnyɛ nsakrae wɔ nneɛma bo mu na wɔnyɛ nsakrae wɔ menu mu a egyina adetɔn ho nsɛm, akansifo nhwehwɛmu, ne nea adetɔfo pɛ so. Gyinaesi a etwa to no, Adwumayɛ mu Ɔhokafo no na osi bere nyinaa.
Nsisi a Wohu: Nhyehyɛe ahorow a wɔde wɔn ankasa yɛ no hwehwɛ sɛnea wɔyɛ nneɛma, mfiri ho nsɛm, ne nneyɛe ho nsɛnkyerɛnne mu de hu dwumadi a ebetumi ayɛ nnaadaa. Nnipa a wɔyɛ nhwehwɛmu betumi ahwɛ nnwuma a wɔde frankaa ahyɛ so no mu.
NutriLife AI a ɛwɔ hɔ: AI hwehwɛ aduan ho mfonini mu de bu aduannuru a ɛwɔ mu ho akontaa na ɛde aduan ho nyansahyɛ ahorow a ɛfa wo ho a egyina w’akwahosan ho nsɛm so ma. Hwɛ Ɔfã 9 ma nsɛm no mu nsɛm.
Automated Marketing a Wɔde Di Dwuma: AI yɛ aguadi ho nsɛm, email ɔsatu, ne nsɛm a wɔde hyɛ nkurɔfo nkuran ma Adwumayɛfo Ahokafo a egyina adetɔfo nkyekyɛmu ne suban ho nsɛm so.

8.2 Wo Hokwan a Ɛfa Automated Gyinaesi Ho

Under applicable law (including GDPR Article 22), you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. Where such automated decisions are made:

You have the right to obtain human intervention and review of the decision.
You have the right to express your point of view and contest the decision.
You may request an explanation of the logic involved in the automated decision.

To exercise these rights, contact us at [email protected].

8.3 AI Data Ahobanbɔ

Wɔyɛ data a wɔde kɔma AI a wɔde ma afoforo (Anthropic, OpenAI) no ho adwuma wɔ adwumayɛbea data dwumadie apam ase. Wɔmfa wo data no ntete wɔn general-purpose AI models.
AI model ntetee a Foodfy de ma no de data a wɔmmɔ din ne nea wɔaboaboa ano a ɛnkyerɛ ankorankoro a wɔde di dwuma no di dwuma.
AI nsunsuansoɔ yɛ nea ɛbɛtumi aba na wɔde ma sɛ nyansahyɛ anaa akontabuo, na ɛnyɛ gyinaesie a ɛyɛ pintinn.

9. Akwahosan ne Biometric Nsɛm (NutriLife) .

NutriLife di akwahosan ho nsɛm a ɛho hia ne biometric data a ɛhwehwɛ ahobammɔ titiriw wɔ kokoam nsɛm ho mmara a ɛwɔ hɔ ase no ho dwuma. Ɔfã yi de nsɛm a ɛkɔ akyiri ma wɔ sɛnea yedi saa data yi ho dwuma ho.

9.1 Akwahosan ho nsɛm a wɔaboaboa ano no mu akuo ahodoɔ

With your explicit consent, NutriLife may collect and process the following categories of health data:

Physical Measurements: Nipadua mu duru, ne tenten, nipadua mu srade ɔha biara mu nkyem, asen ntwemu, asen ntwemu, ne nipadua mu duru (BMI).
Vital Signs: Mogya mu glucose dodow, mogya mmoroso a wɔkenkan, ne koma a ɛbɔ.
Asetra Kwan Ho Nsɛnkyerɛnne: Sleep duration, hydration levels, daily step count, energy levels, stress levels, mood, and digestive health indicators.
Aduan Ho Nsɛm: Aduan ho nsɛm a wɔakyerɛw, aduan ho mfonini, calorie ne aduannuru akɛse a wodi (protein, carbohydrates, srade, fiber, asikre, sodium), aduannuru nketenkete a wodi (vitamins A kosi B12, calcium, iron, potassium, ne afoforo), aduan ko a wodi, ne aduan a obi ho yɛ no den.
Akwahosan Ho Nsɛm: Da a wɔwoo no, ɔbarima anaa ɔbea, dwumadi dodow, akwahosan botae ahorow (mu duru a ɛso tew, nkɔanim, nea wɔhwɛ so), mu duru a wɔde asi wɔn ani so, ayaresa tebea horow, nnuru a wɔde ka ho a wɔde di dwuma, nyinsɛn anaa nufu a wɔma no tebea.
AI Nhwehwɛmu Nsɛm: Aduan ho mfonini ahorow a wɔde AI, ahotoso nkontaahyɛde, ne aduannuru ho akontaabu a AI de ba mu nhwehwɛmu.

9.2 Mmara kwan so Gyinabea ne Mpene a Wɔde Ma

Wɔakyekyɛ akwahosan ne biometric data mu sɛ ɔfa soronko data wɔ GDPR (Ahyɛdeɛ 9) ne mmara a ɛne no sɛ wɔ wiase nyinaa. Yɛgyina wo pene a ɛda adi pefee so nkutoo na ɛyɛ saa data yi ho adwuma, a wode ma bere a worekɔ NutriLife onboarding no. Wubetumi atwe wo pene bere biara denam NutriLife a wobɛma ayɛ adwuma wɔ wo akontaabu nhyehyɛe mu no so, na ɛno bɛma wɔapopa w’akwahosan ho nsɛm wɔ nnafua 30 ntam.

9.3 Botae Anohyeto

Your NutriLife health data is used strictly for the following purposes:

Wo basal metabolic rate (BMR), ahoɔden a wosɛe no da biara da nyinaa (TDEE), ne calorie ne macronutrient botae ahorow a woahyɛ da ayɛ ama wo ho akontaa.
Tracking your food diary entries and nutritional intake over time.
Providing AI-powered dietary suggestions and meal plan recommendations.
Akwahosan ho nsɛm a wobɛda no adi ne nkɔso a wobɛkɔ so adu wo botae ahorow a woaka ho asɛm no ho.

9.4 Data Ho Banbɔ a Ɛyɛ Katee

Wɔde AES-256 ne TLS 1.3 encryption na ɛkora NutriLife akwahosan ho nsɛm so wɔ ahomegye ne akwantu mu.
Wɔkora akwahosan ho nsɛm so wɔ ɔkwan soronko so fi Platform data a ɛwɔ hɔ nyinaa a ɛwɔ akwan foforo a wɔfa so kɔ hɔ.
WɔMMFA NutriLife akwahosan ho nsɛm mma insurance nnwumakuw, adwumawuranom, aguade ho dawurubɔfo, anaa obi foforo biara DA wɔ atirimpɔw ahorow a ɛne NutriLife dwumadie no nni abusuabɔ ho.
WɔMMFA akwahosan ho nsɛm nni dwuma mfa dawurubɔ a wɔde wɔn ani asi so anaasɛ wɔtɔn mma nnipa foforo.
Akwahosan ho nsɛm a wɔbɛnya wɔ Foodfy mu no yɛ adwumayɛfoɔ ne nhyehyɛeɛ a ɛho hia nko ara wɔ hia a ɛhia sɛ wɔhunu a ɛyɛ katee so.

10. Foodfy Sikakɔkɔɔ Nkrataa Ho Nsɛm

When you subscribe to Foodfy Gold, we process additional data related to your membership:

Subscription Data: Plan type, subscription status (active, trial, paused, cancelled, expired), start and end dates, trial period dates, and renewal dates.
Payment Data: Stripe customer ID, Stripe subscription ID, payment method (last four digits and card type only), and billing history. Full card details are stored exclusively by Stripe.
Mfaso a Wɔde Di Dwuma: Total orders placed with Gold benefits, delivery savings, discount savings, total calculated savings, and benefit redemption logs.

This data is processed to manage your subscription, apply benefits to eligible orders, calculate your savings, and provide you with subscription management features. Legal basis: performance of contract.

11. Adwumakuw Akontaabu ne Adwumayɛfo Ho Nsɛm

Wɔ Foodfy for Work (Corporate Accounts) fam no, wɔkyɛ data dwumadie ho asɛdeɛ:

11.1 Data Controller Abusuabɔ

The enrolling organization (employer) acts as the data controller for employee personal data provided through the Corporate Account. Foodfy acts as a data processor, processing employee data solely as instructed by the employer and in accordance with the Foodfy for Work Data Processing Agreement.

11.2 Nsɛm a Wɔaboaboa Ano

Adwumayɛfoɔ din, email address, ne dwumadie wɔ Adwumakuo Akontaabuo no mu (admin, manager, adwumayɛfoɔ).
Department, cost center, ne adwumayɛfoɔ reference nɔma sɛdeɛ adwumawura no de ama no.
Wallet balance, credit history, spending history, and refund records.
Abakɔsɛm a wɔde kra nneɛma a wɔde adwumakuw no sika kotoku ayɛ, a nneɛma a wɔkra ne sika dodow ka ho.

11.3 Adwumawurafoɔ Asɛdeɛ

Adwumawuranom wɔ asɛdeɛ sɛ: (a) wɔbɛnya mmara kwan so nnyinasoɔ a wɔde bɛkyɛ adwumayɛfoɔ ho nsɛm ne Foodfy; (b) adwumayɛfoɔ a wɔbɛbɔ wɔn amanneɛ wɔ data dwumadie ho denam Platform no so; (c) adwumayɛfoɔ data hokwan abisadeɛ a ɛfa data a adwumawura di so ho mmuaeɛ; ne (d) hwɛ sɛ wɔdi adwumayɛ ne data ahobanbɔ ho mmara a ɛwɔ hɔ no so.

12. Drone Delivery Adwumayɛ ho Nsɛm

When drone delivery services are used, the following additional data is processed:

Route and GPS Data: Drone wimhyɛn akwan, relay mmeae a ɛfa DronePort mmeae, delivery GPS coordinates, ne bere a wɔasusuw sɛ ɛbɛba.
Delivery Ɔhokafo Data: Wɔ ahokafo a wotumi de drone de kɔma nkurɔfo fam no: beae a ɛwɔ bere ankasa mu bere a wɔde nneɛma kɔma adwuma no, akontaabu a ɛfa nneɛma a wɔde kɔma ho, ne adwumayɛ ho kyerɛwtohɔ ahorow.
DronePort Nsɛm a Wɔahyehyɛ: DronePort dwumadie metrics, nsiesie nhyehyɛeɛ, ne adwumayɛ tebea.
Adetɔfo Nneɛma a Wɔde Kɔma Ho Data: Precise delivery coordinates required for safe and accurate drone landing, which may be more precise than standard address-based delivery.

Wɔgyina mmara kwan so di dwuma wɔ drone delivery data so wɔ apam no adwumayɛ ne, baabi a ɛfata, anigyeɛ a ɛfata a ɛwɔ sɛ wɔbɛkura delivery adwumayɛ a ahobanbɔ ne etu mpɔn mu. Wɔyɛ Delivery Partners beae ho nsɛm a ɛwɔ bere ankasa mu ho adwuma bere a wɔde nneɛma rekɔma a ɛyɛ nnam nkutoo.

13. Data Ahobammɔ

Foodfy de mfiridwuma ne nhyehyɛe ho nhyehyɛe a ɛkɔ akyiri, a ɛdi kan wɔ nnwuma mu di dwuma de bɔ w’ankasa wo data ho ban:

13.1 Mfiridwuma mu Ahobanbɔ

Encryption a ɛfa data a ɛwɔ akwantuo mu nyinaa denam TLS 1.2+ (HTTPS a wɔahyɛ no den wɔ Platform endpoints nyinaa so) so.
Encryption a ɛfa data a ɛho hia ho wɔ ahomegye mu denam AES-256 encryption so.
Web application firewall (WAF) and DDoS protection powered by Cloudflare.
Content delivery network (CDN) a ɛwɔ edge caching ma adwumayɛ ne ahobanbɔ.
PCI DSS-compliant payment processing through Stripe, with no storage of full card numbers on Foodfy servers.
Two-factor authentication (2FA) available for all accounts and mandatory for privileged accounts.
API nokwaredi a wɔde token ahorow a ahobammɔ wom a ɛwɔ rate anohyeto ne ayayade a wohu di dwuma.
Regular automated vulnerability scanning and penetration testing.

13.2 Ahyehyɛdeɛ no Ahobanbɔ

Role-based access controls ensuring employees can only access data necessary for their function.
Multi-tenant data architecture a ɔman pɔtee bi database sharding, hwɛ hu sɛ data a efi tumidi ahorow mu no tetew mu wɔ ntease mu.
Data dwumadie ho apam a wɔne nnipa foforɔ a wɔde nnwuma ma nyinaa ayɛ.
Regular security awareness training for all personnel with access to personal data.
Asɛm a esisi ho mmuae ho nhyehyɛe ne ahobammɔ kuw a wɔatu wɔn ho ama.
Data a wɔtew so nneyɛe: yɛboaboa data a ɛho hia ma atirimpɔw a wɔakyerɛ no nkutoo ano.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage all users to take steps to protect their own accounts, including using strong, unique passwords and enabling two-factor authentication.

14. Amanaman Ntam Nsɛm a Wɔde Kɔma

Foodfy nam ne wiase nyinaa nnwuma ne Territory Partner ntam so yɛ adwuma wɔ aman 250+ so. Wobetumi de wo ho nsɛm akɔ aman foforo so na wɔadi ho dwuma wɔ aman a ɛnyɛ ɔman a wote mu. Sɛ yɛde ankorankoro ho nsɛm kɔ amanaman ntam a, yɛde ahobammɔ a ɛfata di dwuma de hwɛ hu sɛ wo data bɛkɔ so abɔ ho ban:

Standard Contractual Clauses (SCCs): Sɛ yɛde nneɛma fi EEA/UK kɔ aman a wonsii gyinae sɛ ɛfata so a, yɛde Standard Contractual Clauses a European Commission apene so di dwuma.
Data a Wɔde Di Dwuma Ho Mpaemuka: Nnwumakuw a ɛto so abiɛsa a wogyina yɛn ananmu di ankorankoro data ho dwuma no nyinaa wɔ data ho dwumadie ho apam a ɛkɔ akyiri a ɛka data ho banbɔ ho asɛdeɛ, ahobanbɔ ahwehwɛdeɛ, ne ahobanbɔ a ɛfa ahyeɛ so a wɔde kɔ baabi foforɔ ho.
Ɔman-Pɔpɛɛpɛ Data Sharding: Our multi-tenant architecture uses country-specific database shards, which means operational data is stored and processed within or near the geographic region of the relevant Territory, minimizing cross-border transfers for day-to-day operations.
Gyinaesi a Ɛfata: Where available, we rely on adequacy decisions issued by relevant regulatory authorities.
Transfer Impact Assessments: We conduct transfer impact assessments for data transfers to countries without adequate data protection frameworks.

15. Wo Kokoam Nsɛm Ho Hokwan

Ɛdenam baabi a wowɔ so no, wowɔ hokwan ahorow a ɛfa w’ankasa wo data ho. Foodfy ahyɛ bɔ sɛ ɔbɛhyɛ saa hokwan ahorow yi anuonyam ama wɔn a wɔde di dwuma nyinaa wɔ wiase nyinaa:

15.1 Amansan Hokwan ahorow

Regardless of your location, all Foodfy users may:

Kwan: Request a copy of the personal data we hold about you in a structured, commonly used, machine-readable format.
Nteɛso a wɔde ma: Request correction of inaccurate, incomplete, or outdated personal data. You can update most information directly through your account settings.
Popa a wɔpopa: Request deletion of your personal data, subject to legitimate retention requirements (legal obligations, dispute resolution, fraud prevention).
Restriction: Request that we restrict the processing of your personal data in certain circumstances.
Ɔsɔretia a wɔkasa tia: Kasa tia sɛnea wɔde w’ankasa wo data di dwuma de di gua tẽẽ. Yɛbedi abisade ahorow a wɔde paw sɛ wɔbɛpow no nyinaa so ntɛm ara.
Withdrawal of Consent: Where processing is based on consent, withdraw your consent at any time without affecting the lawfulness of prior processing.
Akontaabu a Wɔpopa: Request complete deletion of your account and associated personal data. Account deletion requests are processed within 30 days.

15.2 Sεdeε Wobεde Wo Hokwan Di Dwuma

You may exercise your rights by:

Wo akontaabu nhyehyɛe a wobɛkɔ so ama wo ankasa data a wobɛhwɛ so, nsakrae a wobɛsakra nea wopɛ, ne akontaabu a wobɛpopa.
Fa w’abisadeɛ no bɛmena yɛn Data Protection Officer no email wɔ [email protected].
Emailing [email protected] ma nsɛmmisa a ɛfa kokoam nsɛm nyinaa ho.

We will verify your identity before processing requests and respond within the timeframe required by applicable law (typically 30 days, extendable by an additional 60 days for complex requests with prior notification to you).

16. Ɔmantam no mu Kokoam Nsɛm Ho Hokwan

The following supplemental provisions apply based on your location and the applicable data protection law:

16.1 Europa Sikasɛm Mpɔtam ne United Kingdom (GDPR / UK GDPR) .

Sɛ wowɔ EEA anaa UK a, wowɔ hokwan afoforo a edidi so yi wɔ General Data Protection Regulation no ase:

Data a Wɔde Fa Nneɛma Kɔ baabiara: Receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller.
Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection supervisory authority. A list of EEA supervisory authorities is available at ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
Gyinaesi a Wɔyɛ a Wɔde Wɔn Ho Hyehyɛ Mu: Right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects (GDPR Article 22). See Section 8.2.
Ɔpanyin a ɔhwɛ Data Ho Banbɔ So: Our DPO can be reached at [email protected] for any GDPR-related inquiries.

16.2 California, Amerika (CCPA / CPRA) .

Sɛ woyɛ California tefoɔ a, wowɔ hokwan ahodoɔ a ɛdidi soɔ yi wɔ California Consumer Privacy Act (sɛnea California Privacy Rights Act ayɛ mu nsakraeɛ no):

Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected, the sources of collection, the business purpose for collecting, and the categories of third parties with whom we share it.
Right to Delete: Request deletion of your personal information, subject to statutory exceptions.
Right to Correct: Request correction of inaccurate personal information.
Right to Opt Out of Sale or Sharing: Foodfy ntɔn w’ankasa wo ho nsɛm. Yɛmfa ankorankoro ho nsɛm nkyɛ suban ho dawurubɔ a ɛfa nsɛm a ɛfa ho a wompene so.
Right to Limit Use of Sensitive Personal Information: Request limitation of the use and disclosure of sensitive personal information to what is necessary for the purposes specified.
Nyiyim a Wɔnyɛ: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

Wɔ asram 12 a atwam no mu no, yɛantɔn ankorankoro ho nsɛm sɛnea CCPA/CPRA kyerɛkyerɛ mu no.

16.3 Brazil (LGPD) .

Sɛ wowɔ Brazil a, wowɔ hokwan ahorow wɔ Lei Geral de Protecao de Dados (LGPD) ase, a nea ɛka ho ne hokwan a wowɔ sɛ: wosi so dua sɛ woadi ho dwuma, wobɛkɔ, wobɛteɛteɛ, wobɛbɔ wo din, wobɛtumi de akɔ baabiara, wobɛpopa data a wɔadi ho dwuma a wɔpene so, nsɛm a ɛfa kyɛfa ho, ne hokwan a wowɔ sɛ wode adesrɛ kɔdan Autoridade Nacional de Protecao de Dados (ANPD).

16.4 Asia-Pacific (PDPA ne Mmara a ɛne no sɛ) .

Sɛ wowɔ amansin a ɛwɔ Personal Data Protection Acts anaa mmara a ɛne no sɛ (a Singapore, Thailand, ne Asia-Pacific aman afoforo ka ho) mu a, wowɔ hokwan sɛ wunya w’ankasa wo ho nsɛm, wosiesie, wopopa, woto ano hye, na wode kɔ baabi foforo sɛnea ɛhɔnom mmara a ɛwɔ hɔ kyerɛ no. Yɛyɛ wo data ho adwuma ma ɛne PDPA ahwehwɛde ahorow a ɛwɔ hɔ no hyia, a nea ɛka ho ne sɛ yebenya pene wɔ baabi a ɛho hia na yɛde amanneɛbɔ a ɛda adi pefee ama wɔ data ho dwumadie dwumadi ahorow ho.

16.5 Mfinimfini Apuei ne Afrika Atifi fam

Wɔ wɔn a wɔde di dwuma wɔ UAE, Saudi Arabia, ne MENA tumidi afoforo fam no, yedi data ahobammɔ ho mmara a ɛwɔ hɔ a UAE Federal Decree-Law on Personal Data Protection, Saudi Arabia Personal Data Protection Law, ne ɔmantam nhyehyɛe a ɛne no sɛ ka ho so. Eyi ka data localization ahwehwɛde ahorow ho wɔ baabi a ɛfata.

16.6 Atumfoɔ Afoforo

Foodfy ahyɛ bɔ sɛ wobedi data ahobammɔ ho mmara so wɔ amansin a yɛyɛ adwuma wɔ hɔ nyinaa. Sɛ wo tumidi no wɔ data ahobanbɔ ho ahwehwɛde pɔtee bi a wɔankyerɛw wɔ atifi hɔ a, yɛsrɛ wo, di [email protected] ho nkɔmmɔ na woanya nsɛm a ɛfa sɛnea yɛbɔ wo hokwan ahorow ho ban wɔ wo mpɔtam hɔ mmara ase ho.

17. Data a Wɔabu So Ho Amanneɛbɔ

Sɛ ɛba sɛ wobu w’ankasa wo data so a ɛde asiane ba wo hokwan ne ahofadi so a, Foodfy bɛyɛ:

Bɔ mpanyimfo a wɔhwɛ so a ɛfa ho no amanneɛ wɔ nnɔnhwerew 72 akyi bere a woahu mmara a wɔabu so no, sɛnea GDPR Ahyɛde 33 ne nhyehyɛe ahorow a ɛne no sɛ wɔ tumidi afoforo hwehwɛ no.
Bɔ ankorankoro a ɛka wɔn no amanneɛ a ɛnkyɛ na ɛnsɛ bere a ɛda adi sɛ mmara so bu no de asiane kɛse bɛba wɔn hokwan ne ahofadi so, sɛnea GDPR Ahyɛde 34 ne nhyehyɛe ahorow a ɛne no sɛ hwehwɛ no.
Provide details of the nature of the breach, the categories and approximate number of data subjects and records affected, the likely consequences, and the measures taken or proposed to address the breach and mitigate its effects.
Kyerɛw ankorankoro data a wɔabu so nyinaa, a nokwasɛm ahorow, nea efi mu ba, ne nneɛma a wɔasiesie ka ho, sɛnea yɛn mmara so bu ho kyerɛwtohɔ a ɛwɔ yɛn mu no kyerɛ no.

Sɛ wogye di sɛ wɔasɛe wo data a, yɛsrɛ wo, di nkitaho ntɛm ara ne [email protected].

18. Mmofra ne Mmofra nkumaa

The Platform is not intended for use by individuals under the age of 18, or the age of digital consent in their jurisdiction (which may be lower, such as 16 in most EEA countries or 13 in the United States under COPPA). We do not knowingly collect personal information from children below the applicable age threshold.

Sɛ yehu sɛ yɛanhyɛ da aboaboa abofra bi ho nsɛm ano a nnu mfe a ɛfata a yɛamfa awofo anaa ɔhwɛfo no mpene so a, yɛbɛyɛ anammɔn ntɛm ara de apopa saa nsɛm no afi yɛn nhyehyɛe ahorow no mu. Sɛ wogye di sɛ yɛaboaboa nsɛm ano afiri abofra bi hɔ a, yɛsrɛ wo, di yɛn ho nkɔmmɔ ntɛm ara wɔ [email protected].

19. Nnipa a Wɔto so Abiɛsa Nkitahodi ne Nnwuma

The Platform may contain links to third-party websites, applications, and services. This Privacy Policy does not apply to any third-party services, and Foodfy is not responsible for the privacy practices, content, or security of any third party. This includes Business Partner websites built using the Foodfy Website Builder, which may contain additional third-party integrations selected by the Business Partner.

We encourage you to review the privacy policy of every third-party service you interact with.

20. Nsakrae a Wɔayɛ wɔ Nsɛm a Wɔde Siesie Nsɛm Ho Nhyehyɛe Yi Mu

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes:

We will update the "Last updated" date at the top of this page.
We will provide prominent notice on the Platform.
Sɛ wopɛ nsakrae a ɛba wɔ nneɛma mu a ɛka sɛnea yɛyɛ wo data ho adwuma kɛse a, anyɛ yiye koraa no yɛde email bɛbɔ wo amanneɛ nnafua 30 ansa na nsakrae no afi ase adi dwuma.
Where required by law, we will obtain your consent to material changes in data processing practices.

Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

21. Di Yɛn Nkitahodi

Sɛ wowɔ nsɛmmisa, nsɛm a ɛhaw wo, anaa abisade bi a ɛfa Kokoam Nsɛm Ho Mmara yi, w’ankasa wo data, anaa yɛn data ahobammɔ ho nhyehyɛe ho a, yɛsrɛ wo fa akwan a edidi so yi so di yɛn ho nkɔmmɔ:

Ɔpanyin a ɔhwɛ Data Ho Banbɔ So: [email protected]
Privacy Inquiries: [email protected]
Security Issues: [email protected]
Mmoa a Wɔde Ma Nnipa Kɛse: [email protected]
Wɛbsaet no: foodfy.ai

We are committed to resolving any complaints about our collection or use of your personal data. If you have a complaint, please contact us first. If we are unable to resolve your concern, you have the right to lodge a complaint with your local data protection supervisory authority.